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Front Office Customer Service

Location:
Delray Beach, FL
Salary:
$19
Posted:
March 15, 2020

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Resume:

Calliope Kelly Schnell

Scheduler/patient Access II

949-***-****

Conifer Health

Responsible for accurately scheduling complex diagnostic, physical, speech and occupational therapies, and/or surgical procedures. Conduct physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.

Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provide the customer with prep and other appointment instructions. Responsible for scheduling complex procedures. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Customer of physician order, pre-authorization and other financial clearance requirements. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Access/insurance verifier

Conifer Health Solutions/Delray Medical Center - Delray Beach, FL June 2019 to Present

Delray Medical Center - Conifer Health Solutions June 19 - present Responsible for duties in support of departmental efficiencies which include performing insurance verifications, scheduling, registration, patient pre-admission and admission, reception and discharge functions. Obtains complete and accurate patient demographic information.

• Obtains inpatient rehab schedule from patient coordinator. Obtains benefits, limitations and exclusions for inpatient verification to coordinator. Creates/activates accounts for inpatient rehab.

• Verifies outpatient therapy verifications (48 hours prior to visit) for primary and secondary insurance. Provide verification and financial clearance, calls patient for outpatient services and advise of liability. Notifies outpatient case manager of required authorization and documents in PAI system.

• Verify special diagnostics, pre-registers accounts, advise patient of liability. Prepares packet for patient.

• Verifies cardiac, pulmonary, Neuropsych and bariatric benefits.

• Obtains complete and accurate patient demographic information, enters to EMR systems. Updates all EMR systems. Covers front office, admits patients for physical therapy appointments. Radiology Scheduler Pre Admission II

Mission Viejo Regional Hospital - Mission Viejo, CA December 2016 to April 2019

Promptly answers incoming calls. Fielding 50-70 phone calls daily from families and Doctors offices.

● Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patients, and utilizing proper visit types.

● Schedules appointments for all imaging procedures: MRI, CT, Nuclear Medicine, Mammogram, US, Bone Density, including sedation, using detailed instructions, policies and procedures by modality to Meditech EMR.

● Ensures procedure orders are correct and complete.

● Fielding 50-70 phone calls a day from families and Doctors offices.

● Ensures all necessary demographic and financial data is obtained and accurately recorded. Identifies appropriate payor source and verifies eligibility.

● Completes and distributes the necessary paperwork to appropriate departments. Works closely with both office and technical staff, completing procedure clearances and pre-admission registration. Handles all routine patient inquiries related to the registration process.

● Promotes positive working relationships with patients, families, physicians and coworkers, demonstrating teamwork to ensure excellent patient care and positive environment.

● Knowledge of Meditech, EMR, Passport, Picis, Outlook, IDX Radiology Scheduler/Front Office Reception

United Medical Imaging - Irvine, CA

January 2014 to December 2016

Greets visitors promptly and courteously using eye contact upon their arrival.

● Facilitates the registration and scheduling process for patients.

● Answers phones and assists with walk in patients. Handles all routine patient inquires related to individual procedures, insures proper attention and preparation is given.

● Places outgoing calls to patients, schedules appointments, notifies or reminder calls.

● Ensures all necessary demographic and financial data is obtained and accurately recorded. Identifies appropriate payor source and verifies eligibility.

● Completes and distributes the necessary paperwork to appropriate departments. Works closely with both office and technical staff, completing procedure clearances and pre-admission registration. Handles all routine patient inquiries related to the r ● Works closely with both front office and technical staff, completing pre-admission.

● Prepares patient packets; compiles charts for new patients. Prepares schedules for next day.

● Ensures all necessary demographic and financial data is obtained and accurately records to patient file.

● Identifies appropriate payor source and verifies insurance eligibility.

● Collects appropriate copayments from patients.

● Promotes positive working relationships with patients, families, physicians and Office Manager (Temporary)

Sapphire Systems - Irvine, CA

June 2013 to December 2013

Performed Administrative and office support activities. Duties included fielding calls; receiving and directing visitors; travel bookings; word processing; managing calendars; scheduling product presentations and training; creating spreadsheets and presentations; filing; supervising other support staff; orders, distributes and stores office supplies; ensure all review incoming mail and materials to ensure proper distribution.

Office Assistant/Customer Service

Trustee Corps - Irvine, CA

March 2009 to February 2013

Processed first legal action, Notice of Default on property.

● Ensures client information entered complete and correct.

● Processed reinstatement and payoff documents; assisted homeowners with pursuing loss mitigation options.

● Data entry, Audited vendor statements.

● Outside legal counsel invoicing; maintained monthly spreadsheet report.

● Prepared and filed small claims service.

● High level of client interaction, managed client systems with excellent score card.

● Provided support for lead Supervisor in Accounting Department. International Sales/Export Coordinator

Kingston Technology - Fountain Valley, CA

September 1992 to January 1997

International Sales for manufacturer of memory solutions. Networking, distribution, reselling. Customer service.

Marketing Assistant/Secretary to Promotional Director Playtex Apparel Inc - Stamford, CT

September 1988 to 1992

Education

High school or equivalent

Skills

• MEDITECH (2 years)

• OUTLOOK (6 years)

• PASSPORT (2 years)

• 64 WPM (10+ years)

• CLIENTS (10+ years)

• MS OFFICE (6 years)

• TYPING (10+ years)

Certifications and Licenses

Driver's License

Additional Information

● Meditech, Picis, Passport/nextcare, MS Office, Excel, Outlook, LPS, Caseaware, Vendorscape, Clarifire client systems, Typing 64 WPM.

● Personable, good at developing strong relationships with patients, staff, senior executives and clients. Organized, conscientious and eager to learn new skills.



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