Insaf Hayam BOUDIAF

Date of Birth: **/**/****

Civil status: Single

Home address:

** *** ****** ****** – Telemly

Algiers, Algeria 16000

Current Telephone Number: +(213-***-**-**-**

E-mail: adca7e@r.postjobfree.com / adca7e@r.postjobfree.com Education and certifications:

- 2010-2011 : High School- Lycée El Sheikh Bouamama – Algeria Algerian Baccalaureate exam (IB), Specialty “Natural Sciences”

- September - December 2011: Université de Paris Nanterre / France Undergraduate: Psychology Major

- 2011-2012:

French/International Baccalaureate exam (IB), Specialty “Natural Sciences”

- October 2012 – June 2013: EF / Boston MA – USA

English Foundation Year at “Education First”

- Jan 2014- to-Present : SUNY University at Buffalo state college / Buffalo NY - USA Undergraduate: Major “Physics” and “Astronomy” Minor Professional Experience:

- Janvier 2019 – to Present : UpWork

Online Freelancer : Project Manager

- August 2019 – January 2020 :Day Translations, Inc. Project Manager

Creating and managing project plan, scope, milestones, targets, and deadlines to ensure the project is finished on time.

Identifying all tasks that need to be completed and then assigning those tasks to the appropriate team members, leading the team and hiring outside contractors when necessary.

Preparing reports for upper management regarding status of project.

Monitoring progress and managing issues, obstacles, and risks during the project to finish on time and within budget.

Managing ongoing translation and voice-over projects;

Communicating with freelance translators and monitoring projects’ progress;

Ensuring that projects are delivered timely;

Other duties as assigned.

- June – August 2019: AI newsletter

Project Manager :

Help Launch project for AI newletters / Block chain

Monitor deadlines - Project perspective

Risks Calculation and Management

Budgeting

-May – July 2019 : Immofacile.Ca

Project Manager :

Creating and managing project plan, scope, milestones, targets, and deadlines to ensure the project is finished on time.

Identifying all tasks that need to be completed and then assigning those tasks to the appropriate team members, leading the team and hiring outside contractors when necessary.

Preparing reports for upper management regarding status of project.

Monitoring progress and managing issues, obstacles, and risks during the project to finish on time and within budget.

- April to May 2019 : itrezzo, Inc

CA/Project Manager :

Answer and direct calls for support to the appropriate technician.

Engage with existing and prospective customers via tawk web-based chat system. Provide email replies to requests for support or sales information.

Enter and assign customer support tickets using Jira (including summarizing the - customer’s issues). - Provide technical administrative duties as required.

Update Sales and Support Leads in ActiveCampaign. - Schedule customer support meetings with the appropriate member of the support team.

Follow-up with customers for existing support tickets to insure customer success.

- 2016 : Blumberg Grain

Administrative & Hostess tasks

- July 2013 to Jan. 2014 & from May 2014 to Sept. 2014 : Education First School - Algeria Sales and Admission Coordinator:

Finding the perfect program for students’ language programs abroad

Assisting students with admission, applications, admission paperwork for appropriate programs abroad

Assisting students with logistics such as accommodation with host families, or campus abroad

Following up and reporting on students’ grades with EF abroad

Billing services

Marketing EF programs to students and their families, highlighting offers accordingly

- June- Sept. 2012 : Nassila Elegance

Sales person

Languages:

- French: Fluent, mother tongue

- Arabic: Very good, mother tongue

- English: Fluent

Skills:

- MICROSOFT OFFICE: excel, word, outlook, power point.

- POSEIDON SOFTWARE

- ADOBE: premiere pro, after effects

- WOLFRAM ALFA-MATHEMATICA

- LINUX (C++)

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