Jiahan (Iris) Sun

Los Angeles, CA 415-***-**** adc9xb@r.postjobfree.com https://www.linkedin.com/in/jiahan-sun/

EDUCATION

University of San Francisco (USF), San Francisco, CA

B.S., Business Administration, Hospitality Management; GPA: 3.59 December 2019

EXPERIENCE

Administrative Assistant, Swiss Post Solutions; Los Angeles, CA Feb 2020 – Present

Served as the first point of contact for by providing customers service by answering telephone calls, taking messages, and transferring calls to internal staff, and greeting the clients and visitors warmly

Organize, sort, and deliver incoming mails and send outgoing mails to implement time efficiency

Aid in scheduling meetings and preparing conference rooms to the clients to provide a platform for a better communication with their external clients and internal staff

Assist in coping, scanning, filing and maintaining paper or electronic documents and records to fulfill the clients’ needs

Restock office supply and snacks, manage inventory and verify orders for an office of 100 people to make the clients feel at home while keep the cost within the budget

Intern, Enterprise Rent A Car; San Francisco, CA May 2019 – August 2019

Conducted and managed 3+ weekly inventory drop offs

Checked customers in and out ensuring a quick and uplifting experience

Boosted branch revenue by over $3,000 by upselling and offering new methods to promote car insurance to clients

Assisted manager in keeping data on car inventory, arranged reservations and prepared for multiple shift crews

Negotiated with customers when preferred car option wasn’t available and provided alternatives

Hospitality Intern, Bon Appetit at Google; San Bruno, CA May 2018 – August 2018

Assisted Café Manager to prepare and complete Food &Beverage weekly inventory, verified daily requisitions and orders

and checked and reconciled invoices of daily deliveries

Provided welcoming and hospitable service to food service clients

HOSPITALITY PROJECTS

Consultant, Market Development Dynamics; San Francisco, CA November 2017

Acted as a consultant on a tourism partnership project to boost revenue for San Francisco Hotels by attracting

more Chinese tourists

Translated marketing information from English into Chinese to create a better experience for Chinese tourists

Gathered contact information to establish a direct distribution relationship between San Francisco Hotels and

Chinese on-line travel agencies (OTAs)

VOLUNTEER EXPERIENCE

Trade Show Volunteer, Pier39 Trade Show, San Francisco Travel Association (SFTA), San Francisco, CA April 2017

Assisted guides in leading groups of 25 people to help keep the groups moving

Volunteer, Food Recovery Network, San Francisco, CA January 2017

Worked as a volunteer in Food Recovery Network to help fight waste of food at the University of San Francisco

Prepared for delivery of the remaining food to the homeless in the Mission District

Volunteer, Phelan Residence Hall, San Francisco, CA April 2016

Prepared 300+ meals for homeless in the Tenderloin

CERTIFICATIONS

ServSafe Alcohol Certificate - National Restaurant Association Educational Foundation October 2019

Certification in Hotel Industry Analytics - AHLEI - American Hotel & Lodging Educational Institute May 2019

Food Handler Certificate - American National Standards Institute February 2018

MYSF - San Francisco Tourism Industry Certificate, SFTA April 2017

SKILLS

Technology: Advanced proficiency in Microsoft Office including PowerPoint, Word and Excel

Industry Software: Mobius, CrunchTime (F&B), Odyssey, Adobe Photoshop

Language: Fluent in speaking, reading, and writing Chinese Mandarin

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