GNANA PRAGASAM.K

Mobile: +971-**-******* E-mail:adc9x2@r.postjobfree.com

OBJECTIVE: Dedicated Assistant Executive Housekeeper with excellent analytical and communication skills demonstrated by 15 years of experience. Proficient at communicating and gaining consensus when needed to meet goals. Willingly accepts new projects and challenges adapting easily to changing environments and priorities. Proven ability to develop process improvements, drive partnerships through operational support, and change management.

SKILLS:

Training & Development / General Administration / Safety & Security / HR Co-ordination / Planning / Budgeting

EXPERIENCE SUMMARY:

Sr.No

Designation

Company

Profile

From

To

1

Cluster Assistant Executive Housekeeper

TIME topaz, TIME Crystal & TIME dunes Al Barsha

247 Hotel Apartments,

March-2019

Present

2

Assistant Executive Housekeeper

TIME oak Hotel & Suites

216 Rooms As Department Head

September 2017

Feb 2019

3

Assistant Executive Housekeeper

TIME Beach villas & Resort

61 Villas pre-opening team as Task force

April 2017

August 2017

4

Assistant Executive Housekeeper

TIME Grand Plaza Hotel

232 Rooms

Oct 2016

April 2017

5

Assistant Executive Housekeeper

TIME Oak Hotel & Suites

216 Rooms

March 2016

Sep 2016

6

Head Housekeeping Supervisor

TIME Oak Hotel & Suites

216 Rooms

Nov 2012

March 2016

7

Housekeeping Supervisor

Four Points By Sheraton

252 rooms

Oct 2009

Oct 2012

8

Room Attendant

Chelsea Garden hotel

169 Apartments

Aug 2008

Sep 2009

9

Room Attendant

GRT Temple Bay Beach Resorts, Mamallapuram, India

72 Villas

Jan 2004

July 2008

KEY RESPONSIBILITIES:

Report to Hotel Manager, in-charge of the house keeping department

Co-ordinate with contractors and suppliers for their outmost service provide to hotel as per brand standard

Works effectively with others departments for top VIP arrival for their contribution e.g. Engineering, Front desk & food & beverage department

Supervise the property on daily basis for daily cleaning and deep cleaning schedule

Quarterly arrange Inventories OS, uniform and linen to have enough par stock available in operation and summit inventories to the management.

Assists in supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Co-ordinate with material department for direct purchase, renewal contracts, delivery and pending orders

Supports and supervise an effective inspection program for all guestrooms and public areas

Analyze guest feedback for the corrective action and continues improvement plan to be implemented

Active member of the Green Key program

Participated to the room’s renovation project by converting the 55 units of 2 bedrooms into deluxe and one bedroom

Plan and execute the projects from the management to meet the deadline

Control all housekeeping equipment has to make sure the associates handling machine in good condition and in a safe environment.

Engage with corporate social responsibilities can collection, walk for education

Manage Departmental Costs

Understands the impact of department’s operations on the overall property financial goals, objectives and manages to achieve or exceed budgeted goals

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Exceptional Customer Service

Strives to improve service performance

Empowers employees to provide excellent customer service

Human Resources Activities

Participates as needed in the investigation of employee accidents

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met

Observes service behaviors of employees and provides feedback to individuals

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participates in the employee performance appraisal process, providing feedback as needed

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

PROFICIENCY IN COMPUTERS:

HOTEL RELATED - Opera 5.0 (Housekeeping System), JANA (Material Management System) Bayan (Payroll system) PMS Property management system

Expert levels of MS Word, MS Excel, and MS Power Point

PROFESSIONAL QUALIFICATION: PERSONAL DETAIL: PERMANENT ADDRESS:

Bachelor degree in process Date Of Birth :16.05.1985 Mettu street, chettipet

Diploma in Housekeeping Marital status :Married Kodukkoor (Po)

Puducherry, INDIA

UAE Driver license holder- 2017

Reference Available on Request

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