Senior R&D/NPI Project Manager
Highly competent, resourceful and versatile Senior R&D and NPI Project Manager possessing 6+ years of OEM Experience and 10 years of CM experience managing large OEM customer accounts with proven capabilities in managing and growing strategic customer relationships. Extensive business process knowledge, technical experience and a demonstrated ability to communicate goals and objectives to all functional organizations, both internally and externally while delegating and driving accountability to achieve success. Known as an effective problem solver with unique ability to think analytically and creatively. Self-starter with ability to excel under minimal direction. Technically proficient in all Project/Program Management software suites.
NPI Project Management 5s and Six Sigma Customer Relations Proven Leader
Process Improvement Product Development Team Building Excellent Communicator
Risk Management Accounts Receivable Strategic Planning Schedule Driven
Bug Writing /Bug Management Software QA Testing Software Certification Attention to Details
SWQA Engineering Design Ideation RAPID Prototyping R & D
Agile Engineering Suite Cross-team coordination Testing Specifications MS Office suite and Project
JUUL Labs November 2018- Current
Sr. Project Manager R&D and PMO
As a Sr. Engineering Project Manager @ Juul I define scope, schedule and budget as well as manage all aspects of the engagement within our R&D ATG Group, including project scope review (design development schedule, Compliance, Service Agreement, CMF, and Reliability test plan), PRD finalization, budget management, scheduling, planning, procurement of materials, testing setup, coordination and dissemination of test data and publish lessons learned. Proficient in MS Office suite (Excel, Word, Project, Powerpoint), Keynote, numbers, Smartsheets, Box and Confluence.
I draw upon my vast PM and Operations experience to drive innovation among internal stakeholders and lead my projects to predictable and reliable outcomes. .
Have successfully delivered a specialty lab testing device nicknamed “Izzie Can” to our internal trials team for real world testing deployment.
Helped in the design and bring-up of both Mountain View Lab space and San Francisco AIC 108 Lab space.
Have submitted to provisional patent 4 original concepts (Double-Header, Flavorator, One Hit Wonder, and Radiator) and hope to be submitting a few more ideas in the next couple months.
I was responsible for all procurement of R&D, both on the Engineering and Chemistry side, which included Quotes/POs for Lab Upgrades, Lab materials/Chemicals, and the procurement of scientific equipment/software and training to outfit and bring labs up to professional standards.
I led the design and build of a few lab test fixtures including FTIR (Fourier Transform Infrared) Spectrometry fixture, Aerosol test fixtures, Aerosol upper respiratory tract mold fixtures, PTCR (Positive Temperature Coefficient Resistor) initial testing rig, etc.
Additionally, I have provided original artwork and concept sketch-work (Industrial Design) for the Materials, Analytical Chemistry, Simulation and R&D teams to help with design ideation and presentation slides. I was actively a member in internal skunkworks projects with code names.
A proven problem solver, I love a challenge.
FLEX Invention Lab SF November 2015- May 2018
As Project Manager I defined scope, schedule and budget as well as manage all aspects of the customer relationship within our SF site, including quote support, project scope review (design development schedule, Compliance, Service Agreement, CMF, and Reliability test plan), PRD finalization, budget management, scheduling, planning, production, yield, quality, process improvement and finally deliverables. I was the face of Flex to my customers at this site. All customer concerns went through me. Proficient in MS Office suite (Excel, Word, Project, Powerpoint).
I channeled issues/concerns/questions past any bottlenecks to the appropriate internal work cells and stakeholders; possible solutions were collaboratively conceived; I then relayed experience to drive customer communications and help lead my accounts to predictable and reliable project outcomes. Note: Since we were a small design office I performed the function of Doc Control, Buyer, Planner, PM, and help to facilitate production and shipping, finally commencing in project/product closeout, complete with postmortem and AR follow up. Our site was constantly focused on learning from each project to add to our knowledge base. We established a PM library on Confluence to compile and document past lessons learned.
At Flex SF, we were an Invention Lab, we served to help our customers realize a fully mature product ready for mass production. The roll of Flex SF was to hand off a realized production ready product to high volume or low-cost sites for mass production.
Successfully graduated 10 accounts through the R&D, EVT, DVT and PVT design/production process, and on to mass production facilities within the last 2.5 years.
Worked on exciting powered skateboard project, of which I designed and implemented Skate Racks to help with production floor logistics.
A proven problem solver; I evaluate issues and thoughtfully look at all available alternatives. Relying upon experience and ingenuity, I utilize existing or readily available resources, or design custom solutions, whichever is needed to address the most efficient solution.
Sanmina-SCI June 2006-2015
Primary function was as liaison between Operations and several customers. Communicated customer objectives and aligned them with corporate directives. Clearly defined scope, schedule and budget.
Managed all daily activities revolving around customer satisfaction, delivery, quality, quoting, ECO management, accounts receivable and engineering issues.
Reviewed SLA, LOA and/or Contracts with Account Managers prior to final approval.
Followed all procedures pertaining to proper Program Management. Helped in in yearly audit preparedness drills for both internal and external plant audits (ISO, ITAR, etc..)
Reviewed purchase orders from customers to assure compliance with the SLA prior to booking orders.
Chaired daily meetings with internal cross functional teams to ensure quality products and on time delivery. Assigning action items to team members and monitoring successful completion and closure of items.
Sat on special corporate council to review current credit standards and operations, and look to define new procedures that would help assure Sanmina lessoned risk and exposure due to how market forces affect customers and their ability to pay invoices. Solution enacted was to have bi-quarterly reviews (scheduled) by finance to determine risks.
oMaintaining over 95% Customer Satisfaction Score for all assigned accounts
oWas awarded several new programs as a result of high customer satisfaction, playing a key role in growing business with each customer quarter over quarter.
oLed weekly DRT (Defect Reduction Team) meetings to improve process yields, highlighted engineering concerns, and addressed and prevented recurrence of manufacturing issues.
NVIDIA June 2001-June 2006
Mobile/Desktop WHQL Test Engineer
Responsible for systematically administering Microsoft WHQL (Windows Hardware Quality Laboratories) logo program testing on ALL NVIDIA Mobile and desktop drivers.
Certified both NVIDIA universal driver releases as well as Tier 1 OEM builds for mobile/desktop design win bundles.
Extensive testing and certification background in Win98, Win ME, Win2000, WinXP, and Vista operating systems.
Worked directly with developers and cross functional stakeholders to test driver builds, report bugs, reproduce bugs for developers, verify fix and closure of software bugs, and ultimately deliver Microsoft tested and certified Graphics/Platform drivers on schedule.
Managed bug database and reported to upper management weekly bug status.
Helped design and engineer rack style testing laboratory which enabled us to test driver builds around the clock.
Communicated with multiple levels of Sales and Engineering management.
Acted as liaison on bring up of satellite WHQL testing office in Pune, India to test legacy NVIDIA desktop graphics adapters with current driver builds.
S3 Graphics Sept. 2000-June 2001
Mobile SQA Engineer
Tested beta and customer graphics drivers, BIOS, and integrated utilities.
Documented bugs in graphics driver and oversaw implementations of driver fixes.
Worked directly with hardware and software developers to validate and qualify new Paramount project mobile chip.
Tested OpenGL, DirectX, DirectDraw, 2D, 3D, and most commercial software applications associated (Northbridge Chipset + Graphics Processor).
Hewlett Packard Mar. 2000-Sept 2000
Graphics Engineering Support
Worked directly under Graphics engineers to develop and qualify both integrated and discrete graphics solutions for Pavilion home computers.
Ad Hoc tested Pavilion software bundles with graphically challenging programs to test/certify bundle integrity.
Qualified drivers from various vendors (NVIDIA, Matrox, S3, ATI, 3DFX, etc) to be implemented into HP software builds.
Participated in every facet of R/D, including motherboards, RAM, thermal testing, EMI, system assembly, and prototype AGP card hold-down mechanics. (See US Patent # 6,902,419)
Hewlett Packard Dec. 1999-Sept 2000
Quality Assurance PC Tester
Black box testing of Hewlett-Packard Pavilion home computers.
Performed software compatibility testing, BIOS testing and managed bug writing, tracking, and verified bug fixes for all HP desktop Pavilion SKUs.
Wrote bugs and managed bug database, prioritized bug severity for weekly reporting to engineering.
Reviewed and verified bug fixes.
Built desktop computers from scratch, flashed BIOS revs, loaded operating systems (Windows) and other software as applicable.
Education and Accomplishments
San Jose State University – Class of 1999
Bachelor of Arts – General Design with an emphasis in Industrial Design
Worked with various design mediums; Graphic Design, CG, 2D and 3D conceptual drawing, illustration, model making, layout and presentation of design concepts.
Industrial Design portfolio available for review upon request.
2005 – Received Patent for Bus Slot Retainer, USPO # 6,902,419 (While at HP)