Todd Michael Truesdell
Microsoft Ofﬁce: Word, Excel, PowerPoint, Outlook, Access; Zendesk/Salesforce/Cloudcall/Intercom/ Freshdesk/Textline/Pipedrive/Outreach; Google Analytics; Social Media: Linkedin, Facebook, Instagram, LinkedIn Sales Navigator; iOS & Windows; Seamless; Slack; Sales/Customer Support; and Google Suite. EXPERIENCE
Prodsmart, San Francisco, CA — Sales Development Representative August 2019 - January 2020
! Consistently led all US-based representatives in daily KPIs and sales conversions at a 12.7% conversion rate.
! Generated potential revenue for company valued between $107,880-$239,880 over lifetime of contracts.
! Conducted prospecting for target companies and individuals within said companies.
! Maintained strong social media presence driving sales conversions.
! Worked with Account Executive to identify cold leads with potential for conversion, positively interacting with them after long periods of inactivity leading to new streams of potential revenue.
! Worked with Customer Success Manager to reduce churn and maintain positive NPR.
! Educated over 100 manufacturing companies using antiquated systems about cloud-based technologies.
HomeShare, San Francisco, CA — Senior Operations Associate July 2018 - April 2019
! Led Inside Sales Team - team of 3.
! Increased payment conversion by 20% by implementing new sales tactics and strategy.
! Handled lease breaks for all 5 markets - reduced lease breaks by 25% while increasing revenue generated from lease break fees.
! Handled all resident escalations across all markets with a 100% satisfaction rating.
! Trained new incoming employees across all teams on sales tactics. STYLEBEE, San Francisco, CA — Head of Customer Support/Admin November 2017 - July 2018
! Built entire support department from scratch. Purchased and implemented all tools used company wide.
! Assisted in the application and interview process for in-house employees and independent contractors.
! Matched clients with stylists who can perform tasks at a 98% success rate.
! Answered every incoming phone call, live chat, email, Facebook inquiry, and Yelp inquiry while maintaining a 100% satisfaction rating.
Thistle, San Francisco, CA — Customer Support Representative April 2017 - October 2017
! Transitioned entire company onto Zendesk from Google inbox.
! Focused on streamlining outbound communications from company to customer to raise customer retention by 15%.
! Identiﬁed common pain points and presented solutions to company which reduced churn by 8%.
! Assisted customers from various channels such as email, live chat, phone, Twitter, and Facebook while maintaining the highest satisfaction rating in the company. Green World Services, Concord, CA — Senior Account Executive September 2016 - April 2017
! Managed portfolios of multi-million dollar construction companies.
! Negotiate prices for clients as well as subcontractors.
! Responsible for seeking out new clients and subcontractors alike.
! Generated over $200,000 in closed revenue.
! Closed 95% of deals I was given.
Breeze Labs, Inc., San Francisco, CA — Senior Customer Success Associate June 2015 - July 2016
! Assisted with the onboarding of new customers on the platform by hosting on boarding sessions every week.
! Led a sub-department focused on reducing churn for applicants by 28%.
! Managed in-house team of 2 and outsourced team of 6.
! Established processes and set SLAs with churn reduction and retention in mind.
! Assisted with ensuring the FAQs were consistently correct and up-to-date. EDUCATION
California State University, Chico — B.A. in History August 2011 - September 2013, Chico, CA
History degree focusing on history of US foreign relations prior to 1914. AWARDS
Multiple sales awards throughout distinguished sales career.