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Data Analyst Manager

Location:
Conroe, TX
Posted:
May 17, 2020

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Resume:

OBJECTIVE

To obtain a position as a team-player in a people oriented organization where I can maximize my skills and experience in a challenging environment to achieve the corporate goals while advancing my career.

PROFILE

Motivated, personable business professional with successful track record in business analysis & data analytics. Talent for quickly mastering technology -- recently completed courses in Python, Microsoft Power BI, and Tableau. Diplomatic and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, and timely reports while meeting strict deadlines.

Flexible and versatile -- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

CORE SKILLS

• Requirements Gathering

• Business Analytics

• Gap Analysis

• Data Quality

• Agile Product Development

• UAT testing

• Microsoft SharePoint

• MS PowerPoint, MS Visio

• SQL – SQL Server & Oracle

• SSIS, SSRS

• Excel

• Tableau

• Python

• C++

• XML

• HTML

• CSS

• Microsoft Power BI

• JIRA

• Confluence

EXPERIENCE OVERVIEW

●Motivated, personable business professional with successful track record in business analysis & data analytics.

●Talent for quickly mastering technology -- recently completed courses in Python, C++, and Web Design.

●Diplomatic and tactful with professionals and nonprofessionals at all levels.

●Accustomed to handling sensitive, confidential records.

●Demonstrated history of producing accurate, and timely reports while meeting strict deadlines.

●Flexible and versatile -- able to maintain a sense of humor under pressure.

●Poised and competent with demonstrated ability to easily transcend cultural differences.

●Thrive in deadline-driven environments.

●Excellent team-building skills.

PROFESSIONAL EXPERIENCE

Exxon Mobil, Spring, TX April 2019 to Present Law Application Support Analyst

As part of the Law & eDiscovery Applications group, and have overall responsibility to help develop and maintain IT applications around Law and eDiscovery areas. This position grants me the chance to collaborate within a global IT organization to resolve issues, coordinate and communicate with team members throughout the software development and support cycles, ensuring change management procedures are followed and security exposures are assessed and mitigated.

●Gather/clarify business requirements for reported incidents or enhancement requests

●Troubleshoot/debug issues and recommend solutions

●Work with business partners to define and implement configuration and enhancements needed

●Collaborate with vendors to resolve issues and/or enhance software

●Perform application installations, upgrades, and patches

●Project design and delivery

●Develop and maintain business and technical training plans

●Review and improve troubleshooting process

●Leverage SQL to create reports for end users

●Develope, test, and implement new functionality

McKesson Specialty Health, The Woodlands, TX July 2018 toApril 2019 Business Data Analyst

Act as the single point of contact between my technical team and the Pharmaceutical In-office Dispensing team. Provide a mixture of traditional business analyst skills, data science, and agile methodology to accomplish growth opportunities and satisfy customer requests.

●Ensure that the delivered solution fulfills the needs of the business

●Leverage queries in SQL to pull data, then analyze the data that is pulled

●Create sales reports from ad-hoc request by upper management

●Data Analytics (data warehouse, reporting, informatics)

●Provide support and analysis of data collection, mapping, aggregation and balancing functions

●Highly involved in decisions related to the business requirements

●Assist in determining the data integration system project scope, time and required resources

●Perform requirements analysis, documentation, testing, ad-hoc reporting, user support and product leadership

●Produce detailed business process flows, functional requirements specifications and data models and communicate these requirements to the design and build teams

●Conduct cost/benefit assessments of the functionality requested by end-users

●Prioritize and balance competing priorities

●Plan and author the user documentation set

●Assist with User Acceptance testing and documentation

Sonic Drive-In, Oklahoma City, OK July 2015 to July 2018 Business Data Analyst

Utilized as a hybrid agile approach, I spearheaded several initiatives as the business analyst for my team. One major initiative was to discover and fix specific issues that the client was facing with their Oracle POS system. I also assisted the scrum masters in managing their product backlog, documenting requirements in JIRA, uploading progress documentation utilizing confluence, and running daily standups when necessary.

●Leverage SQL, Tableau, and/or Oracle Interactive Report to define, develop and maintain business reports for end users

●Trouble shoot, test, and track issues related to Oracle Reporting and Analytics

●Work directly with appropriate business unit personnel to understand project concept, objectives and approach under the direction of the Product Owner/Delivery Manager.

●Aid Product Owner/Delivery Manager in defining project scope and objectives including the operational impacts, workflow, training, etc. issues of a project.

●Take on scrum master responsibilities at times, assisting with management of: the product backlog, iterations, daily standup, testing and retrospective.

●Work closely with business unit personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.

●Responsible for tracking, analyzing, and troubleshooting issues related to Oracle Reporting and Analytics reported by end users.

●Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify systems, software, business analytic, and reporting.

●Coordinate the development of all approved versions of business and functional specifications (i.e. user stories and technical documents) for specified applications to ensure business requirements are adequately reflected.

●Coordinate quality assurance practices and procedures, end user testing (User Acceptance Testing) and other QA assessments.

●Work with IT to conduct testing to meet project timelines and documents according to company standards

●Advocate the appropriate level of quality by monitoring the resolution of important defects

●Effectively communicate relevant project information including expectations to stakeholders- Develop and deliver status reports, requirements documentation and presentations as they relate to the project.

Mercy Hospital, Oklahoma City, OK March 2013 to July 2015 Application Coordinator

The Application Coordinator is the primary support contact for the Hospital Billing application. In this position I was actively involved in all aspects of system design, build, and testing while also coordinating all issues that arise during the project for their assigned application area.

●Knowledgeable the operational areas of the business office, including billing, insurance verification, transaction posting, bill creation, collection activities related business office processes

●Assessing implementation strategies and the impact those strategies will have on workflows and operations

●Working closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.

●Assisting in building new data sets and testing of new functionality

●Documenting current and new workflows

●Working with the appropriate subject matter experts in the Design, Build, Validate (DBV) sessions

●Understanding how workflow decisions translate to application configurations

●Developing and documenting internal procedures that will be used in conjunction with the business office applications

●Performing in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software

●Troubleshooting problems or questions from users

●Prioritizing and implementing changes requested for the system

●Working with users on the sharing of data, category lists, etc.

●Setting standards for naming and numbering conventions and security classifications

●Reviewing new EPIC software releases and updates to help determine which features will be utilized

●Providing status reports to the Lead Application Coordinator

●Preparing details of specifications as needed

●Participates in testing activities

●Aiding trainers during user training

●Collecting information regarding potential system enhancement needs

●Responding to user technical questions

LexisNexis, Oklahoma City, OK January 2010 to May 2013

Business Analyst Shortly after joining LexisNexis, Anthony’s teams adopted the agile methodology. As a business analyst Anthony interfaced with the Bankruptcy team as well as the application development team. With both of these groups, Anthony took part in a major initiative to develop a new user portal which would allow contractors to use & enter records. During this project, these teams rolled out progress through joint sprints, documented user requirements via JIRA, and conducted UAT testing prior to go-live. Throughout this project Anthony took part in agile/scrum standups, updating progress, and assisting the scrum master allocated to these teams.

Business Analyst-Direct Marketing, February 2013 to May 2013

●Act as a primary point of contact for internal/external customer inquiries/requests, responsible for clarifying and clearly understanding client/business objectives, strategies and needs.

●Research/gather and refine business requirements, perform business intelligence assessment/analysis and cost benefit analysis, communicate findings/trends/relevant information effectively and propose options/solutions, coordinate internal resources as needed and communicate progress/results.

●Responsible for facilitating clear understanding of all customer/business processes and procedures, goals/objectives and drivers in order to effectively define business solutions.

●Develop relationships with courts, customers and other relevant parties to facilitate the flow of public records and other important processes, procedures and other relevant business/customer needs.

●Contribute and/or project leads the development and/or coordination of data solutions project plans/business cases involving Product/Project Definition, Plan & Feasibility & Approach, Cost and Budget Analysis, etc.

●Ensure overall project plan effectiveness and timely issue resolution, addresses any significant fluctuations in project initiative regularly.

●Consult with and collaborate with various departments, management, staff, vendors and internal/external customers to review and assess work/data flow processes and areas of opportunity, provide public record/business intelligence and statistical/financial information/reports to support business and data solutions.

●Proactively maintain and enhance customer web portal and build knowledge and understanding of public records data collection, credit bureau, court procedures and terminology as defined by business needs.

●Responsible for the development and distribution of internal and external customer reports and support documentation as needed.

Business Analyst-Bankruptcy, January 2010 to February 2013

●Interact regularly with customers (both internal and/or external) to help develop and translate business needs into business, technical and user requirements.

●Provide significant business and technical knowledge to identify, recommend and implement business plans and technical/data solutions to meet client needs and department objectives.

●Responsible for clearly understanding customer and business needs, data flow processes/procedures, systems/technologies, etc.

●Effectively define, recommend and implement data systems, process, training, and related solutions.

EDUCATION

●Westerns Governors University – WGU Texas, Data Management/Data Analytics

●University of Central Oklahoma – Edmond, OK

Completed 124 credit hours in general study class work from 1996 to 2006

●Redland Community College – El Reno, OK Associate's Degree in Criminal Justice, 1996

CERTIFICATIONS

●CompTia A+

●CompTia Network+

●CompTia Project+



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