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Manager Project

San Francisco, CA
May 17, 2020

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Clive M. Glenn - **** Ellis St. San Francisco, CA 94109: (m)703-***-****


PMI certified project manager # 1207545 with PMO development experience. Certified Scrum Manager (CSM) experienced in project/matrix management, release management and communicating with technical, business and executive levels. Proficient in working with Work Breakdown Structures (WBS) environments, Quality Risk Management (QRM), outsourcing systems, billing, schedules, cost, controls, management assessment and vendor management. Created project plans, monitored work efforts, release management and identify resource needs. Developed and managed program SharePoint site. Manage multiple cross-functional agile projects of medium to high complexity. Responsible for planning strategies with senior executive for business development and reporting. Analyzed and documented process and procedures for efficient portfolio management. Implemented means to manage budget and expenditures of organization. Developed PMO practices to schedule projects, manage budgets, risks and vendor relationships. Developed, documented, and implemented organization-wide information security standards in accordance to ITIL. Created presentations, decks and status reports for discussion and planning exercises with senior executives. Created and managed training classes to ensure billing audit teams are prepared to review and audit customer invoices. Experienced in SDLC, MS Office Suite, MS Project, Visio, PMLC, Agile and 6-Sigma.


CSM Certification

ITIL Foundation, certification

PMI CERTIFICATION Project Management Professional (PMP) # 1207545(Active)

MBA, University of Phoenix, Phoenix, AZ (Graduated)

B.A., Economics University of Maryland - College Park, MD (Graduated)

Technical Skills

SDLC, PMLC, PMBOK, Agile, Billing, Outsourcing, Conversions, upgrades, SharePoint, remote project management. Microsoft Office Suite (MS Project, MS Project Server, Excel, Power Point & Word), People Soft- Financials Receivables 6.0, Lawson Software, Visio, Lotus Notes, Remedy.

Telecommunications, e-com, ACH, Web based applications (voicemail, e-mail, wireless, FAX).

Application development, familiarity with Electronic Data Interchange (EDI), 6-Sigma, Change management.

Professional Experience

HCL Technologies, Sunnyvale, CA May 2015 – Feb 2020

Deputy General Manager/Sr. Program Manager

Perform remotely and/or onsite at client locations overall end to end large scale enterprise program and project management. Engage senior managers to discuss infrastructure, transitions, transformations and offshore vendor management programs. Ensure HCL teams are properly prepared to provide the correct customer solution. Set up governance and manage various project work streams. Provide an integrated view of various projects to customer and internal stakeholders. Manage customer satisfaction, deliverables, requirements, cost, quality, schedule, risks and communication aspects of the programs.

Wells Fargo, San Francisco, CA Feb 2015 – April 2015

Sr. Project Manager/Consultant

Work across organizational boundaries to support engagements/programs that deliver complex strategy projects and initiatives with measurable results. Lead planning and implementation of various programs and change initiatives within Enterprise Social Media. Ensure successful implementation and achievement of the change initiative benefits. Develop & manage senior level relationships with Enterprise Marketing and business partners. Guide senior level business decisions and supporting business analysis through project management skills. Create and manage project plans to effectively monitor progress of projects. Provide project assessments and reports to senior leadership team. Implement and improve procedures and processes to optimize effectiveness of programs.

Union Bank, San Francisco, CA Feb 2014 – Jul 2014

Sr. Project Manager/Consultant for Global ZEUS (Business Intelligence)

Manage team of data and business analysts as part of the core project team in tandem with the data management business lead and the program manager. Manage communication with bank subject matter experts, Tokyo leadership team and technology system and release managers supporting the core team’s project effort. Assist in managing large scale, bank-wide multi-million dollar infrastructure projects. Identify risks in order to track, manage and mitigate project roadblocks. Utilize MS Visio, PowerPoint and Project to communicate project status/progress to stakeholders. Execute standard day-to-day agile project management activities (Scrum, sprints & AUP).

Environment: ERP, Project management, Infrastructure, Budget management, SharePoint, Business Intelligence, Agile, MS Visio, PowerPoint and Project, Risk management, Support, access management

Fannie Mae, Washington, DC Oct 2010 – Feb 2014

Sr. Project/Program Manager

Responsible for program leadership including overall coordination, infrastructure, reporting and portfolio. Coordinate capital recovery effort of activities related to numerous legally binding mortgage related representations & warranties. Manage budget of $21,000,000. Create agenda to lead project team and vendor meetings. Establish and implement project management processes and methodologies to ensure projects are delivered on time and within budget. Serve as liaison between legal, compliance, procurement, business, technical resources and vendors. Create project plans, monitor work efforts, release management and identify resource needs. Develop and manage program SharePoint Site. Utilize MS Visio, PowerPoint and Project to communicate project status/progress to stakeholders. Manage multiple cross-functional agile projects of medium to high complexity.

Environment: Budget management, Business Intelligence, Infrastructure, SharePoint, Program management, Vendor management Reporting, Infrastructure, Release management, Risk management, access management

RBS Citizens Financial Group, Warwick, RI Mar 2010 - Apr 2010

Project Manager/Consultant

Manage vendor relationship and track vendor performance for change management.

Create, develop and maintain project plan for integration project. Work within established PMO process and guidelines. Initiate and lead weekly project team meetings. Determine and document stakeholder project requirements. Document the current and proposed process flows.

Provide communication plan, status updates, release management and meeting minutes to project team. Work with senior management for strategic planning and risk mitigation.

Environment: ERP, PMO process and guidelines, infrastructure, strategic planning and risk mitigation, Infrastructure, Change management, Vendor management, Risk management

Internal Revenue Service (IRS), Washington, DC May 2009 - Oct 2009

Project Manager /Consultant

Build PMO processes, policies, standards and reporting tools for business process change. Create project dashboard for PMO. Establish and maintain cross-functional relationships. Develop and maintain project plans in MS project for cross-functional team. Create business process documents that capture new centralized hiring process. Work with executives to gather project requirements.

Create, track and resolve cross-functional team issues related to the centralized hiring process.

Provide weekly project status reports to team members and executives. Create process for team members to report status of project accomplishments. Identify, manage and mitigate project related Risks.

Environment: Risk management, Infrastructure, PMO, business process change, Business process documentation, Change management, Support, Training

National Cooperative Bank, Arlington, VA Jun 2007 - Oct 2008

IT Project Manager III

Develop and maintain policies, standards, processes, systems and measurements that enable the organization to manage the IT Asset Portfolio with respect to risk, cost, releases, governance, compliance, access management and SOX. Discuss and plan with senior executives program related strategies for continuity of financial services. Manage IT process (SDLC), release management, build end to end project plans in a matrix environment ensuring efficient delivery of projects that includes development of management controls, applications, infrastructure, Internet Banking, records management, Lawson and McCracken systems. Participate in the RFP creation process, business continuity and disaster recovery planning. Create and manage Remedy tickets for code migrations, software upgrades and data base modifications. Develop process and procedures for managing releases, budgets, activity based costing, implementing banking systems related to data warehouse, corporate treasury, accounting and loan accounting. Develop PMO practices to schedule projects, manage budgets, risks and vendor relationships. Develop, document, and implement organization-wide information security standards in accordance to ITIL. Outsource McCracken enterprise loan accounting system and setup hosting relationship with selected vendor. Outsource Lawson Corporate accounting and HR systems and setup hosting relationship with selected vendor. Implement TCBS (The Complete Banking Solution) on an enterprise level and integrate with internal data warehouse.

Environment: PMO, Infrastructure, Release management, Risk management, Budget management, access management

Freddie Mac, McLean, VA Feb 2006 - Jun 2007

Operations Manager

Manage billing operations for Loan Prospector (LP) and various diverse commercial products and services. Manage and mentor team of 5 accountants to ensure accurate data warehousing and timely billing for Loan Prospector and 5 diverse business lines. Foster the adoption and standardization of accepted PMLC methods supported by PMBOK. Coordinate customer account resolution with Cash Management, develop unit policies, procedures, manage budgets and SOX related controls.

Manage and implement security enhancements to billing systems and supervises PeopleSoft (8.0-8.9) ERP upgrade. Create and manage Remedy tickets for PeopleSoft code migrations, software upgrades and data base modifications. Support the coordination and implementation of information security standards. Utilize 6-sigma to identify, document and reduce/eliminate risk in billing process.

Work with PMO to align projects with business goals and determine project prioritization/schedule.

Perform end-to-end project management for initiatives involving SDLC, key controls, risks, releases, business continuity and disaster recovery planning. Determine level of effort (LOE) for department projects and manage progress of project life cycle with MS project plan.

Environment: MS Project, PMO, PMLC methods, 6-Sigma, Budget management, Change management, Risk management, access management

Freddie Mac, McLean, VA Jun 2005 - Feb 2006

UAT and Training Consultant

Change Agent implementing automated reconciliation software for corporate wide accounting change to achieve SOX compliance (audit and tracking) working with PMO. Document business requirements and business processes for mortgage backed securities ensuring the efficient transition from a manual process to an automated solution. Discuss and plan with senior executives strategies for a successful program/project. Provide gap analysis and document areas where gaps exist.

Conduct User Acceptance Testing (UAT) to familiarize users with the software.

Environment: Gap analysis, Documentation, PMO, Change management, Training, Support

Capital One, Richmond VA Jul 2004 - Jun 2005

Project Manager/Consultant, Treasury Operations

Manage weekly status meetings to ensure deliverables and action items are met. Prepare weekly agenda, project status and issues log. Provide gap analysis and provide options/solutions for change process. Work with PMO to ensure project requirements are defined, documented and met.

Implement systems for Web Bill Pay, electronic funds transfer (EFT), cash management, settlement and reconciliation achieving Sarbanes Oxley (SOX) and Regulation E compliance. Discuss and plan with senior executives treasury operations program goals. Ensure system security is developed, documented, and implemented in accordance to security standards and SOX audit. Coordinate with internal teams for customer account conversion, records management, release management and migration to new credit card platform. Manage budget and vendor relationships with major credit card payment processors (CheckFree &Wachovia) and Capital One business lines (Thrift & Auto Finance) to implement end-to-end process change for credit card payments. Developed process flows and management reporting for Helix program (redesign of National and Canadian credit card platforms).

Environment: PMO, Infrastructure, Gap analysis, Project management, Change management, Risk management

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