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Employee Relations Digital Marketing

Miami, FL
May 17, 2020

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Lamia Haddou

**** ******** *** *****, *****, ****1 401-***-****

Professional objective

Quality and detail oriented human resources management candidate (3.83 GPA) currently attending Johnson & Wales University aiming to leverage a proven knowledge of competency-based performance and employee relations skills to successfully fill the position on role at your company.

Highlight of qualification

·With 1+ years of international work experience within the hospitality and consulting industry

·Strong analytical, excellent communication skills, and a proven ability to multitask

·Extremely dedicated, organized, and a team oriented.

·Multilingual: Proficient in English, French, Arabic and elementary proficient in Spanish

·Proficient Microsoft Excel, Word, PPT, SQL, C


Johnson & Wales University Providence, Rhode Island

M.B.A. Human Resources Management Candidate (Expected graduation Dec 2019)

GPA: Cumulative GPA of 3.83/4

Relevant coursework: Organizational training and development - Strategic compensations and benefits -Human Resources management- Financial Reporting and Control-Labor and Employee Relations -Strategic Marketing - Strategic recruiting, retention, and succession

Vatel Hotel and Tourism Business School Marrakech- Morocco

Bachelor's In international hospitality management (Nov 2015)

Relevant coursework: Hospitality and labor laws -Food and beverages - Hotel tourism and business strategy -Wine and spirits -Entrepreneurial-ship -International management - Negotiations techniques

Professional experience

Human Resources Assistant ADCE CONSULTANTS Jan 2016- Jul 2016

·Developed human resources management manual

·Filed and retrieved corporate documents, records, and reports

·Established business plan formation

·Interviewed, tracked, and reported performance measurement for the department members.

·Trained new employees in regard of job duties and quality standards

Sales and Marketing Trainee ROYAL MANSOUR MARRAKECH Jun 2015- Oct 2015

·Participated in the realization of the database project: Extraction (SpaSoft, LaFourchette, and Opera), fusion and analysis of the behavior of the hosts, proposal of the actions to put in place for a better management of the customer relationship

·Brainstormed ideas around the proposal of new offers and packages. Researched and presented the competitive analysis at national and international level to top level managers. And benchmarked and analyzed of the evolution of rates and turnover by period and by segment

·Analyzed the current digital marketing strategy and its impact on the brand image and the reputation of the hotel

·Participated in monitoring the implementation of the new graphic charter and the new campaign to convey the new image and values of the RMM

Sales Assistant Trainee LE ROYAL MANSOUR MERIDIEN June 2013- July 2013

·Prepared, implemented and compiled data for the strategic sales plan, monthly reporting, annual goals, sales budget, and forecasts

·Surveyed, reviewed and analyzed competition, market trends, customer needs and comments and directed all group and catering/banquet sales activities to maximize revenue.

·Developed new plans and programs and determined the effectiveness of current plans and program

·Managed performance issues that arise within the Sales team

·Evaluated changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary. Planned and managed the overall sales to achieve optimal occupancy, maximizing revenue, and meeting/exceeding hotel profit objectives

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