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Project/Program Manager

Raleigh, NC
May 17, 2020

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An innovative, results-driven leader with 15+ years of success in managing large, global, highly-complex projects and programs; all transforming people, processes and tools

Project types managed include MA&Ds, SaaS solutions, data center consolidations, cloud data migrations, HR compliance, IT Security and other infrastructure technologies.

A career originating in 10+ years of hands-on technical analyst experience, enabling better communication and risk management across all levels of the organization, including C-Level

Accomplished in leading process improvement and wide-scale organizational change; enabling and guiding teams through courageous creative destruction and transformation


Change and Risk Management

Senior Level Project\Program Manager

Portfolio Manager

Strategic Planning

Agile, Waterfall and Hybrid Frameworks


Leadership, Coaching/Motivation

ITIL Foundation Certified

Knowledge in Six Sigma / LEAN

Software Delivery Lifecycle (SDLC)

Certified Scrum Product Owner

MS Office Suite (O365) Expert

Active PMI Member

Data Analytics – PowerBI

AWS Migrations


Senior Project Manager

US Radiology, Raleigh NC March 2 – April 17, 2020 (Covid 19 Workforce Layoff)

Tools: Service Now / MS Project / MS Office Suite / SharePoint

Managed several infrastructure projects including Service Now ITSM and ITIL deployment, Sophos Deployment, Zix Email Security, Active Directory and O365 Tenant Consolidation. Projects stopped and Project Managers laid off due to Covid 19.

Supervisor, Portfolio Management - Demand and Capacity Management

Koch Business Solutions, LP, Raleigh, NC August 2017 – November 2019

Tools: Service Now / Planview / MS Dev Ops / MS Project / MS Office 365 Suite / PowerBI / SharePoint / Jira / Kronos

Helped build a new Portfolio Management capability and transformed demand and capacity practices. Simplified the demand process, reducing required lead times and improving demand horizon. Drove process efficiencies within the Planview tool. Produced demand forecasts helping leaders augment staff to drive highest value capture.

Managed a project portfolio of ~450 inflight projects valued at ~$1B across all areas of IT, Tax & Accounting, Facilities, Security and Human Resources

Strategic hands on management of the Demand and Capacity capability, including P&L

Supervised a team of demand and capacity planners, reporting analysts and Portfolio Managers

Resource manager for a team of 40+ project managers, ensuring the right resources were assigned to the right work

Identified and managed project delivery and portfolio KPIs

Partnered with key customers and stakeholders, facilitating the prioritization and escalation process

Managed and enhanced Planview SaaS application, internally developed quote tool and project billing processes

Program and Portfolio Manager

Koch Business Solutions, LP, Raleigh, NC: January 2015- August 2017

Tools: Service Now, Planview, MS Project, MS Office 365 Suite, SharePoint, Kronos

Kicked off the digital transformation at Koch industries by leading the global Microsoft O365 Deployment. In under two years, completed full implementation of the Office suite, including data migrations of Exchange and OneDrive for over 70k users across more than 60 countries. Drove successful adoption of Skype, Teams, Delve, and SharePoint Online. Program finished ahead of schedule saving millions and prompted global organizational changes in legal, compliance and change management.

Managed a work stream in a large data center migration program, migrating data to AWS for specific customers and consolidating and migrating to SaaS solutions where possible

Strategic Program Manager for the global implementation to O365


Program Manager Continued …

Managed many large infrastructure programs and portfolios across various technologies

Portfolio Manager for the Productivity and Collaboration domain

Mentored Project Managers with moderate to complex projects

Senior Project and Program Manager

Koch Business Solutions, LP, Raleigh, NC: February 2014 – January 2015

Tools: Planview, MS Project, WebEx, BlueJeans, Kronos

Helped HR Leaders overcome obstacles causing repeated HR Data and Security risk audits. Developed a solid business case to define and communicate the overall compliance strategy, culminating in c-level buy-in. Helped HR leaders better understand what data could be migrated to the cloud.

Managed the HR security improvement program, providing project management for numerous projects of various size and complexity, all of which were early or on-time, within scope and under or at budget.

Projects included consideration of HIPPA, ITAR, and other regulations and data migrations.

Philanthropy, Non-Profit Officer and Volunteer

Numerous Non-Profit Organizations: 2009 – Present

Served in numerous officer positions including President for Unit 91 Auxiliary for the American Legion

Served as Auxiliary State Representative for the Operation Military Kid Organization of Arizona

Volunteered for each of the following non-profit organizations: Aviation Fascination\Mesa Chamber of Commerce, Project H3 Vets, Project Wounded Warrior, Operation Military Kid, American Legion, Adult Children of Alcoholics

IT Business Process Analyst, Senior IT Project Manager

Koch Business Solutions, LP, Phoenix, AZ: March 2007 - August 2011

Tools: SharePoint, Tenrox, MS Project

Managed simultaneously complex, cross-platform initiatives in infrastructure, application, HR, and MA&D. Programs managed consolidated people, tools, data centers and\or processes across multiple individual customer networks and cultures, driving efficiencies and improving customer experiences.

Managed the large program that created the IT Shared Service business for all Koch Companies, centralizing services and staff to set the stage to expand globally. Program included migrating and consolidating data.

Provided senior level IT project management, managing multiple large cross-platform projects at one time

Provided project portfolio management for numerous IT service functional areas

Helped develop and manage IT project portfolio tracking tools and interfaces

Managed the annual service review process for all services in the IT shared service product portfolio, evaluating each service to drive overall cost savings and customer satisfaction, seeking stakeholder buy-in for all proposed produce/service changes

Worked with IT Leaders to develop business cases for infrastructure, application, service improvements and project work

Team Lead, Platform Technologist

Flint Hills Resources (also a Koch Company), Wichita, Kansas: November 2005 – March 2007

Tools: MS Project, Various Windows, Unix, Linux Admin Tools, Microsoft Operations Management, HP OpenView

Project managed all infrastructure work, even that related to M&A efforts

Consolidated data centers

Led a team of 11 platform technologists who managed over 500 Windows and Unix servers and SANs (Storage Area Networks) at numerous sites across North America

Participated as a member of the architecture team to help set standards, processes and architectural direction

Senior Windows Technical Analyst, Technical Team Lead

Cargill Meat Solutions, Inc., Wichita, Kansas: January 2000 – November 2005

Tools: MS Project, VBScript, C+, Java, HTML, Various Windows and Unix Admin Tools, HP OpenView

Managed numerous large infrastructure and merger, acquisition and divestiture projects

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