Contact: +971-**-***-**** Email: firstname.lastname@example.org LinkedIn: www.linkedin.com/in/noellaphillips31
Location: Dubai, UAE
Award winning Team leader & Travel Consultant with 9+ years’ experience in the travel Industry, demonstrated leadership capabilities and ability to manage change. Leads by example, drives determination and focus with sound business acumen.100% belief in and commitment to Flight Centre systems and philosophies.
Training and Development
Technical Skills: Sabre, Amadeus, Galileo, Easy Mars & Client Magic
Company: FCM Travel Solutions (www.fcmtravel.com) Duration: Sep 2014 – Till Date
Location: Dubai, UAE Role: Operations Team Leader (Corporate)
FCM Travel Solutions is the flagship Corporate Travel business of the globally iconic Australian Travel Company -
Flight Centre Travel Group based in 95+ countries with 20,000+ staff globally.
Roles and Achievements:
Generated over 69million dirhams in revenue and more than 4 million dirhams in profit for the company through strategic team planning and product knowledge.
Awarded most profitable team leader UAE (FY2018-2019)
Awarded most profitable & Improved team globally (FY2017-2018)
Awarded most profitable & Improved team leader (FY2017-2018)
Providing vision and focus for the team
Driving financial results and KPI's
Provide support to the team, assist with questions and problem solving
Coaching and developing team members to improve performance
Motivating and maintaining the spirit of the team
Monitor team’s performance to ensure they meet goals
Implementing and evaluating all new processes and procedures
Monitor trends and patterns in an agent and team performance to identify problem areas and take action for continuous improvement
Maintaining effective relationships and communications with clients and vendors
Company: Kanoo Travel (www.kanootravel.com) Duration: Oct 2013 -Sep 2014
Location: Dubai, UAE Role: Corporate Travel Consultant
Kanoo Travel is the largest Travel Company in the Middle East, with a team of travel specialists, operating a network of over 140 offices in the region, and through a global network of world class travel partners.
Working with multiple corporate clients and handled international travel.
Suggest and plan itinerary for travel and accommodations for business travellers
Strategic planning and implementation of company procedures, and keeping abreast of events in the Travel/Airlines as per the regional rules and regulations
Creating and maintaining customer database to improve customer service and tracking
Creating Holiday Packages for various destinations
Prepare Daily Sales Reports and reported to the Senior Accountant.
Provided Visa Assistance by providing accurate information and forms for application.
Liaising with Airlines, Hotels, Tour Operators and Car Rental companies for Ad-hoc and special deals.
Make necessary changes, void, refunds, reissues, revalidations when needed as per change in travel.
Keeping track of ticket time limits and inform passenger to avoid cancellations.
Perform all pre-flight transactions such as special requests (meal request, seating request)
Handled accounts including DEWA (Dubai Electricity and Water supply).
Company: Emirates Airline ( www.emirates.com) Duration: Jun 2011 - Jun 2013
Location: Mumbai, India Role: Customer Sales and Service Agent
It is the largest airline in the Middle East, operating over 3,600 flights per week from its hub at Dubai International Airport, to more than 150 cities in 80 countries across six continents
Roles and Achievements:
Handling international travel reservations and ticketing for the centre
Boosting sales and generating revenue by promoting Emirates products
Updating reservation with customer preference for meals and seats and passport information
Amending existing reservations and re-issuing the tickets
Assisting with hotel Packages, visa assistance and transfers
Providing customers with all the updated travel regulations
Trained in [EASYMARS]
Second Year - Bachelor of Commerce – June 2011
IATA / UFTAA Foundation & EBT - March 2010