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Customer Service Sales

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 17, 2020

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Resume:

NOELLA PHILLIPS

Contact: +971-**-***-**** Email: adc9r0@r.postjobfree.com LinkedIn: www.linkedin.com/in/noellaphillips31

Location: Dubai, UAE

PROFILE SUMMARY

Award winning Team leader & Travel Consultant with 9+ years’ experience in the travel Industry, demonstrated leadership capabilities and ability to manage change. Leads by example, drives determination and focus with sound business acumen.100% belief in and commitment to Flight Centre systems and philosophies.

SKILL SET

Teamwork

Cultural Awareness

Perseverance

Objection Handling

Presentation Skills

Communication Skills

Customer Service

Self-confidence

Training and Development

Building Rapport

Creativity

Personable

Technical Skills: Sabre, Amadeus, Galileo, Easy Mars & Client Magic

EXPERIENCE

Company: FCM Travel Solutions (www.fcmtravel.com) Duration: Sep 2014 – Till Date

Location: Dubai, UAE Role: Operations Team Leader (Corporate)

FCM Travel Solutions is the flagship Corporate Travel business of the globally iconic Australian Travel Company -

Flight Centre Travel Group based in 95+ countries with 20,000+ staff globally.

Roles and Achievements:

Generated over 69million dirhams in revenue and more than 4 million dirhams in profit for the company through strategic team planning and product knowledge.

Awarded most profitable team leader UAE (FY2018-2019)

Awarded most profitable & Improved team globally (FY2017-2018)

Awarded most profitable & Improved team leader (FY2017-2018)

Providing vision and focus for the team

Driving financial results and KPI's

Provide support to the team, assist with questions and problem solving

Coaching and developing team members to improve performance

Motivating and maintaining the spirit of the team

Monitor team’s performance to ensure they meet goals

Implementing and evaluating all new processes and procedures

Monitor trends and patterns in an agent and team performance to identify problem areas and take action for continuous improvement

Maintaining effective relationships and communications with clients and vendors

Company: Kanoo Travel (www.kanootravel.com) Duration: Oct 2013 -Sep 2014

Location: Dubai, UAE Role: Corporate Travel Consultant

Kanoo Travel is the largest Travel Company in the Middle East, with a team of travel specialists, operating a network of over 140 offices in the region, and through a global network of world class travel partners.

Roles:

Working with multiple corporate clients and handled international travel.

Suggest and plan itinerary for travel and accommodations for business travellers

Strategic planning and implementation of company procedures, and keeping abreast of events in the Travel/Airlines as per the regional rules and regulations

Creating and maintaining customer database to improve customer service and tracking

Creating Holiday Packages for various destinations

Prepare Daily Sales Reports and reported to the Senior Accountant.

Provided Visa Assistance by providing accurate information and forms for application.

Liaising with Airlines, Hotels, Tour Operators and Car Rental companies for Ad-hoc and special deals.

Make necessary changes, void, refunds, reissues, revalidations when needed as per change in travel.

Keeping track of ticket time limits and inform passenger to avoid cancellations.

Perform all pre-flight transactions such as special requests (meal request, seating request)

Handled accounts including DEWA (Dubai Electricity and Water supply).

Company: Emirates Airline ( www.emirates.com) Duration: Jun 2011 - Jun 2013

Location: Mumbai, India Role: Customer Sales and Service Agent

It is the largest airline in the Middle East, operating over 3,600 flights per week from its hub at Dubai International Airport, to more than 150 cities in 80 countries across six continents

Roles and Achievements:

Handling international travel reservations and ticketing for the centre

Boosting sales and generating revenue by promoting Emirates products

Updating reservation with customer preference for meals and seats and passport information

Amending existing reservations and re-issuing the tickets

Assisting with hotel Packages, visa assistance and transfers

Providing customers with all the updated travel regulations

Trained in [EASYMARS]

EDUCATION

Second Year - Bachelor of Commerce – June 2011

IATA / UFTAA Foundation & EBT - March 2010



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