Customer Service Medical

ABIGAIL WALTERS

adc9q6@r.postjobfree.com 813-***-**** *015 NW 21st Ave., Gainesville, FL 32609

EDUCATION

University of Florida College of Liberal Arts and Sciences Gainesville, FL

Dual Degree: Bachelor of Arts in Criminology & Law, Bachelor of Science in Biology & Pre-Physician’s Assistant

PROFESSIONAL EXPERIENCE

Scribe America July 2018-March 2020

Medical Scribe

Began training July 2018, requires intense classroom training, final exam evaluation & floor training.

Scribes follow the ED physician to each patient’s room, listen to the case at hand, and communicate with the doctor to complete level 5 charts for each patient.

The Swamp Restaurant January 2019-October 2019, December 2019-March 2020

Server

Responsible for efficient and quality customer service

Handle a fast-paced environment with extremely high customer turnover, particularly on game-days, graduation weeks and other events

Babysitter October 2018-January 2019

Babysitting twice a week from 2pm-4pm Monday & Wednesday.

Ensure child’s safety, help engage child and facilitate learning shapes, colors and other concepts suited for a child of her age

Pomodoro Café May 2018-January 2019

Cashier

Take orders over the phone, prepare the order, ensure it is ready for pick up and cash out customers

Provide fast and efficient services to the customers, even on busy Friday and Saturday nights

Responsible for serving customers food and drinks at the bar

Grill Fresh March 2017-July 2018

Crew

Served customers our product quickly and with excellent customer service

Responsible for minor food prep, re-stocking, cleaning front of house and cashing out customers

Alumni Call Center Gainesville, FL October 2016-March 2017/August 2017-May 2018

Caller

Called University of Florida Alumni, update demographic information, raise financial support for various colleges and programs at UF

Given credit-card rate goals & participation rate goals to meet

Chipotle Tampa, FL June 2016-August 2016

Cashier

Responsible for checking out customers, communicating with other team members on the line, and keeping the front of the house clean to create a pleasant and enjoyable environment for the customers

Yogurt Mountain Tampa, FL January 2015-July 2016

Crew Member

Responsible for running the cash register, keeping the front of house clean, refilling/restocking items and food, sweeping, mopping, cleaning the bathroom and other chores.

LEADERSHIP, INVOLVEMENT & VOLUNTEERING

Kappa Alpha Theta Gainesville, FL September 2016 –August 2018

Member

Participate and fundraise for our chapter’s annual philanthropy CASA (Court Appointed Special Advocates).

Attend weekly chapter meetings to ensure the chapter’s events ran smoothly and with ease.

Volunteer in UF Health ER May 2018 — July 2018

Cleaned various aspects of the ER including the waiting room, coffee station, ER beds, break area, desks, chairs and countertops

Responsible for restocking various aspects of the ER with blankets, gowns, coffee station supplies and other items

Volunteered once a week during the Summer C of 2018

Varsity Cross Country Tampa, FL September 2011 – November 2016

Member

Intense practices 5 times a week to successfully compete at meets and qualify for regional and state meets

Attended the Mountain Dew Invitational in Gainesville most years, traveled to the Great American Cross Country Festival in North Carolina a few times as well

Qualified with the women’s varsity team for the FL state meet in 2011, 2013, 2014 and 2015

Track and Field Tampa, FL January 2013 – April 2016

Member

Participated in practices every day after school to successfully compete at meets and qualify for regional and state meets

Competed in 400m, 4x400m and 2400m, but most often ran the 800 meter and 1600 meter events

Bible Fellowship Club Tampa, FL August 2014 – April 2016

Co-President

Shared the responsibility for organizing/preparing Bible-based discussions of faith

Helped raise awareness for division-wide food drive in 2014

AWARDS & AFFILIATIONS

Member, University of Florida Honors Program August 2016 – May 2017

Member, National Honors Society May 2015 – May 2016

Recipient, Cross Country Coach’s Award May 2015

Semi-finalist, USA Biology Olympiad March 2015

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