Hatfield, PA *****
215-***-**** email@example.com https://www.linkedin.com/in/mdargan
Highly accomplished and motivated digital transformational leader with an attention to detail, sound judgement, a focus on results, and a drive to constantly improve and learn. Recognized for achieving complex technology solutions, release management experience, analytical skills, spearheading end-to-end program delivery in ground-up, and restructuring environments. Possesses strong judgement, technical aptitude, excellent communication skills, collaboration skills, critical-thinking and analytical skills. Deliver hands-on management style with strong interpersonal skills, streamlined communication, and goal-driven problem-solving while ensuring alignment of organizational business objectives.
End-to-End Program Management: Custom Software Development Stakeholder Management Business Relationship Management KPIs & CSFs System Migrations/Integrations Enterprise wide Implementations ERP & CRM Resource Management
IT Project Management Life-cycle: Project Planning Cost-Benefit Analysis Requirements Analysis ROI Analysis Costing and Budgeting Project Scheduling Testing and Quality Assurance Product Delivery and Roll-outs Operations DevOps Waterfall SDLC
Value-Added Leadership: Negotiation Cross-Functional Management Team Building and Mentoring Relationship Building Business and IT Planning Vendor Management Scrum Master Risk Analysis Leaderboards IT governance Process Improvement Conflict resolution
Expertise: Strategic and Tactical Planning Agile Leadership & Coach LRP and Capacity Planning Risk and Issue Management Change Management Executive Dashboards and Reporting PMO Building and Adherence Roadmap Planning Communication Skills Demos & Presentations
Comcast, Philadelphia, PA
Manager of Program Management, 01/17 - 03/20
Developed, collaborated and directed strategic planning of multiple technology projects simultaneously, owning all program communications. Managed total cost of ownership, resource allocation and financial forecasts within and across all programs to drive goals, in budget and on time. Ensured accurate documentation and quick visibility reference for weekly, monthly, and quarterly reporting. Implemented automated zero-touch follow-up reporting model. Identified resources and tool-sets to ensure consistent success of deliverables and achievement of company standards. Mentor and coach Project/Program Managers.
●Coordination with multiple departments and executive team to deliver enterprise-wide end-to-end alignment of cross-functional program delivery model, contributing towards $30M in manual deployment savings increasing gross profit by 6%.
●Led and increased conversion rate by 10% for xfinity.com retail flow by measuring and highlighting KPIs as well as program governance across DevOPS, compliance (State Regulations), audit, security, and risk processes in parity with customer voice and feedback.
●Gained 12% in team velocities by efficiently spearheading multiple agile teams working on AWS Cloud, automation of network certification and cyber-security efforts as well as managed overall Continuous Integration/Continuous Deployment roadmap delivery, prioritization, and intake and release management process.
●Managed Xfinity.com retail flow portfolio of six agile teams including resource allocation, coaching, governance and the necessary cadence including scrum of scrums, daily standup, retros, release management and PI planning meetings.
●Formulated leaderboards in tableau highlighting Project portfolio, budget variance, resource allocation and KPI trends to support senior leadership team in key decision making.
L’Oréal, Berkeley Heights, NJ
Senior Project Manager, 04/16 – 01/17
Oversaw program with sphere of influence of 150 resources. Managed customer experience and client relationship for all divisions and maintained feedback loop with general managers. Budgeted use cases and portfolio of North and South Americas infrastructure. Established PMO framework and documentation repository as well as coached PMs. Hosted management reviews with the senior leadership team.
●Organized all infrastructure workstreams (networking, telephony, applications, employee experience, client services) towards migration of 1.6K users of various divisions to a new facility in Hudson Yards, New York leading to $150M in facility and infrastructure cost savings.
●Managed L’Oréal North Americas Infrastructure portfolio and high-visibility projects through Clarity as well as defined and implemented process workflow and conducted cost analysis to keep in line with the Financial forecasting.
●Built PMO framework and agile governance as well as coached PMs throughout the organization in order to optimize the service delivery.
Cablevision, Bethpage, NY
Enterprise Program Manager, 06/14 – 01/16
Program-managed enterprise-wide Wi-Fi calling cell phone service initiative FreewheelWiFi across New York, New Jersey, and Connecticut. Organized steering meeting with internal customers and external stakeholders. Built and led high-performance teams, ensuring that teams maintained an understanding of business processes as well as supported data, applications, strategic direction and shared best practices. Worked with vendors and teams to establish and achieve goals.
Oversaw all assigned projects to completion, ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership, including vendor delivery.
●Launched additional line of business (Wi-Fi mobile service), exceeding projected subscription rate by 5K users and leading to $1.5M in revenue.
●Developed capacity plans and managed roadmap releases including video assets for organizational wide service delivery.
●Supported agile teams developing customer facing retail and billing system rep flows with facilitation of cadence and release management
Ally Financial, Fort Washington, PA
Enterprise Program Manager, 10/11 – 04/14
Led overall strategy quality program design/websites, delivered training programs, and crafted optimal quality program for customer experience while leveraging technology to provide deep business insight into each customer engagement. Contributed to staffing, contracts, orientation, policies, and training programs for all new team members, ensuring work performed according to processes defined in training and within service level agreements (SLAs). Led roadmap, priorities, and communications for quality support. Built strong working relationship with stakeholders to define and deliver new functionality, understand user needs and issues, conduct training, share development roadmap, and prioritize enhancements.
●Oversaw enterprise migration of Ditech mortgage users branching out from parent company and headed enterprise Quality Assurance services delivery teams increasing process efficiencies by 15%.
●Led program execution of Oracle 10g migration and Ally.com web portal enhancements to enhance experience of online banking, leading to 12% increase in subscription rate.
●Assigned tasks to internal, external and in-market cross-functional teams, ensuring completion of transitions within scope, schedule, and budget.
●Achieved the target website launch readiness in 80% of time by closely collaborating with all content stakeholders, product managers, product owners, vendors, field resources, customer service, developers, and respective support teams.
Comcast, Mount Laurel, NJ
Technical Project Lead, 02/07 – 09/11
Worked with marketing/business team to create backlog and prioritize/assign complexity points to user stories based on business value and ROI. Advocated and led team forward in automating tests and driving test coverage. Maintained project plans, meetings and facilitated projects demands.
●Conducted end-to-end technical project management for over 14 portals and applications with complex backend systems delivering successful service delivery leading to over $2M in savings.
Kana Software, Manchester, NH, System Performance Analyst
Target Corp, Minneapolis, MN, System Test Lead, Business Analyst
Microsoft, Redmond, WA, Performance Test Lead
Cendant, Parsippany, NJ, Performance/Automation Analyst
Microsoft Office Excel, Microsoft Project, Smartsheet, Hive, Workboard, Clarity PPM, ServiceNow, Jira, Rally, ALM, Java, Salesforce, Oracle, Test Driven Development, SQL, MSQL, Oracle, Tableau, MS Project, Visio, UML, Network Infrastructure, Python, Perl, GitHub, CI/CD, ERP, Excel
CERTIFICATIONS AND LICENSURE
Project Management Professional (PMI PMP) Certified Scrum Master (CSM) ACP ITIL CFT Six Sigma Yellow Belt Smartsheet Product Expert Workboard OKR Expert
University of Minnesota, Minneapolis, MN, Bachelor of Engineering (BE), Computer Engineering
Fluent in Hindi, Punjabi, and English.