CHUA KOK SENG

Mailing Address:

**-*-* ***** *******,

Jalan Desa Utama,

Taman Desa,

***** ***** ******,

Malaysia.

E-mail : adc9pg@r.postjobfree.com

Tel. No.: +60-16-252****

SUMMARY

* I began my career as a Software Engineer and had successfully delivered two Data Warehouse projects for banks in Indonesia (Bank Mandiri) and Vietnam (Vietcomm Bank). I was assigned a team lead role just after half a year into my role to lead the Business Intelligence reporting team, managing two Software Engineers.

* After several years of technical projects, I went into technology consulting and was an Assistant Manager with Deloitte Consulting. I was involved in a banking PMO project where I compiled the requirements for a core banking replacement project and was advising the client bank on vendor evaluation.I also led the Deposits team and had facilitated the requirement gathering workshops. I had an understanding of the deposit products and regulations such as Anti-Money Laundering Act and Unclaimed Monies.

* I was a project manager for a vendor servicing banks since April 2018 and was in charge of an umbrella of projects for the client to develop digital banking applications. The projects included the mobile and card payment systems, mobile SDK development, and digital banking app development.

* I led development teams varying from 3 to 10 developers, depending on phases of the project. We were using Agile methodology and Atlassian tools. I had led the whole mobile app development process and even managed to pick up knowledge on mobile app coding using Ionic and Android Studio.

* I had also led a sales and proposal process to sell a chat bot for a banking client. The chatbot was architectured by myself. I led the whole process from inception, development to sales of the product. We were able to procure the client, a local Malaysian bank successfully. Page 1 of 6

EXPERIENCES

Project Manager

iMocha Sdn Bhd

Department : IT Delivery

April 2018 – February 2020 (1 year 10 months)

● I am tasked to run a project to deliver digital bank solutions for customers

● Team members under my supervision includes 10 software engineers, two leads and a product manager

● I had developed the support team structure for the solution including help desk process and support roles and responsibilities

● In addition, I had came up with Value based analysis and Kano analysis for product features as part of the product management

● I am also in charge of the project planning and implementation timelines for the whole solution.

Senior Associate

Ernst and Young, Singapore

Department : IT Advisory Services

July 2016 – January 2017 (7 months)

Development of CRM IT Strategic Plan for a Swiss-based Pharmaceutical Company

● Developed the application landscape for CRM related application for a customer engagement strategy project.

● Drafted the new IT integration architecture and recommended an enterprise service bus for data integration between applications.

● Conducted business interviews for around forty interviewees.

● Drafted the interview findings and rationalised the findings into IT requirements.

● Developed the report for overall IT strategic planning for Asia Pacific countries.

Development of 100-Day Plan for a Merger and Acquisition Project in South East Asian Countries

● Developed an IT stream 100-Day Plan for an acquisition project performed by a French electronic payment system company including reviewed and recommended for the 100-Day plan to integrate the companies’ IT systems, IT structures and rationalisation of the IT systems between countries.

Page 2 of 6

● Conducted interviews to gather information regarding systems and governance structure for the acquisition.

● Reviewed data centres and IT governance structures for each country in Malaysia, Indonesia, Vietnam, Thailand and Philippines.

● Reviewed a high level IT application portfolio including HR, Finance and IT infrastructure for the South East Asia subsidiaries of the company.

● Assisted in carve-out of the systems performed by the companies and reviewed system separations performed for the subsidiaries. Student

Participated in Norwegian Language and Culture Programme August 2013 – August 2014 (1 year)

An intensive 1-year course in Norwegian Language and Culture aims to give students the language qualifications required to enrol in Bachelor's and Master's degree programmes taught in Norwegian at the University of Stavanger or to enable them to work in a Norwegian-speaking environment.

Note: I took a break between moving to Norway from August 2012 to August 2013 and looked for employment in Norway for two years from August 2014 to July 2016, but was unable to secure a permanent job. Moved to Singapore in 2016. Consultant

Accenture Solutions (Malaysia) Sdn Bhd

Department : Technology Consulting Services

June 2011 – July 2012 (1 year)

Technical Architecture Support for a Local Telecommunications Client

● Prepared weekly status report including CPU utilisation monitoring, system uptime and availability, and storage review.

● Developed the value-based proposition for the next support phase of the project including monitoring of key system metrics and business performance indicators.

● Arranged and reviewed daily system deployment activities to ensure that deployments are completed within stipulated time.

Setup of HR Shared Services Centre for a Local Leading Oil and Gas Company

● Revised existing chargeback model for HR shared service centre implementation.

● Review the IT processes for the HR Shared Services Centre and developed KPIs for Service Level Agreement.

● Review the systems to be implemented for the Shared Services Centre by Page 3 of 6

interviewing stakeholders to gather requirements.

● Led and monitored vendor implementation of shared services’ backend IT systems (document management system, call centre telephony system and incident management system) including participation in testing and training.

Assistant Manager

Deloitte Consulting (Malaysia) Sdn Bhd

Department : IT Advisory Services

April 2007 – April 2011 (4 years)

Business Process Review for IT Transformation for a Local Printed Media Company

● Conducted business processes review for a printed media company as part of an IT transformation project.

● Drafted the as-is business processes for the Advertisement Department.

● Developed future business processes to reduce its turnaround time and improved the customer facing activities.

IT Strategy for Government Agency

● Development of IT application strategy for a government agency.

● Performed business and IT alignment assessment and developed future IT strategy for the division.

● Delivered business and application gap assessment, application landscape visioning and development of application roadmap. Programme Management Office

● Conducted requirement studies for the core banking system.

● Developed core banking RFP document.

● Conducted vendor evaluation and selection.

Technical Consultant

Vallent (M) Sdn Bhd (currently IBM Malaysia Sdn Bhd) Department : Professional Services

January 2006 – March 2007 (1 year and 2 months)

I was a Technical Consultant under the Professional Services team. My responsibilities include customizations and deployment of a network performance management reporting system for telecommunication providers. I was involved in developing interfaces (parsers) for various data sources, database development and report development. My role required proficiency in UNIX scripting, Perl, and SQL.

Page 4 of 6

Software Support Engineer

Swisslog (M) Sdn Bhd

Department : Software Support

January 2005 – December 2005 (1 year)

My main responsibility was to provide technical support of a warehouse management system for a client in Shanghai. My tasks include handling support requests, troubleshooting technical problems, development of change requests, and development of enhancements. My role required proficiencies in Oracle database, Oracle Forms, UNIX scripting, Pro C, and PL/SQL. Software Engineer

Silverlake Business Intelligence (M) Sdn Bhd

Department : Professional Services

November 2002 – November 2004 (2 years)

I was responsible for implementation of management information systems derived from data warehouse. I was involved in projects for banks in Indonesia and Vietnam. My tasks include user requirement study, data warehouse development, design of analytical reports (OLAP), development of reporting front ends, and post-implementation support. I had acquired various technical skills including proficiencies in Microsoft SQL server, Microsoft OLAP, and Visual Basics. In addition, I am very familiar with key data warehouse and OLAP concepts.

Trainee

Motorola (Malaysia) Kuala Lumpur

Department : New Product Introduction

March 2001 – June 2001 (3 months)

I was attached to Motorola Malaysia as a trainee for an internship program. I was assigned to the New Product Introduction and Test Engineering department and was responsible for assisting my supervisor in performing EEPROM test procedures. I had also developed C programs for tests and had developed a Visual Basic application to assist my supervisor in collecting test results. SKILLS

Page 5 of 6

Technical Skills

● IT Strategic Planning and Digital Strategies

● Enterprise Architecture (TOGAF)

● Program Management Office and System Development/Delivery

● SQL and Database Development

Soft Skills

● Communication and negotiation skill

● Proposal development and Value Based Proposition

● Workshop facilitation and requirement elicitation

● Report writing

● Presentation skills

Languages

● Proficient in English, both speaking and written

● Proficient in Malay, both speaking and written

● Good in spoken Cantonese and Norwegian

QUALIFICATIONS

TOGAF 9 Certified

Certification Date: 15 May 2012

Registration No.: 55471

Personal ID: 135153312

Bachelor of Engineering (Electrical)

Institution : University of Malaya (Universiti Malaya) Graduated in September 2002 (CGPA of 3.69 on a 4.00 scale) Sijil Tinggi Pelajaran Malaysia (STPM — Malaysian government examination) Completed in 1998 (Full distinction — straight As) Courses : Mathematics, Further Math., Physics, Chemistry, General Studies Sijil Pelajaran Malaysia (SPM — Malaysian government examination) Completed in 1996 (Full distinction — straight As) Page 6 of 6

Contact this candidate