Administrative Assistant Executive
Resume:
Kimberly L. Wright
Ray City, GA 31645
Cell: 229-***-****
************@*****.***
Objective
To obtain a challenging Administrative Assistant/ Clerical position to utilize my experience and skills with opportunities for future career growth.
Employment Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
Dec 2018- Feb 2019 Wells Fargo Savannah, GA The Landings
Teller
Asking questions to get to know the customer to build relationships
Introducing customers to another branch team member or sharing digital options that may make banking easier for them.
Working as a part of a team to help customers succeed financially
Following policies and procedures to minimize risk
Accurately and efficiently processing transactions
Maintaining a cash drawer including taking in and giving out cash and balancing
June 2018- Nov 2018 The Auto Club Group Savannah, GA
Member Representative/ CSR
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.
Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
Responds to customer inquiries and refers to agent when appropriate.
Provides a high level of administrative support to Travel and Insurance Agents during peak periods.
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.
Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.
Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.
Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
June 2015- March 2018 Acceptance Insurance Pooler, GA
Managing Agent
Assess customer needs and advise clients on coverage options. Provide quotations, pricing, and required information to prospects.
Develop and maintain relationships with business partners around the community (e.g., car dealers, preferred insurance agents, loan processors, etc).
Perform outside marketing activities to generate company sales.
Prepare quotations on customer change requests to policies.
Participate in the interview process and recommend candidates for open team positions.
Train and develop Team Members regarding standard operating procedures and strong sales presentation delivery.
Effectively teach and demonstrate the Acceptance sales process.
Supervise daily functions of Team Members and effectively recommend disciplinary action or training as circumstances may warrant.
Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information.
Maintain strong knowledge of all company products, pricing, and policy features.
Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs.
Direct Team Members in tasks relating to scheduling and coverage of the retail office.
Follow-up routinely with customers on all open or unresolved issues including calling lapsed policy customers.
Answer the telephone in a prompt, professional, and courteous manner.
Report any and all conditions affecting customer satisfaction.
Maintain appropriate office records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by District or Regional Manager or Corporate Office
April 2014- June 2015 Azalea City Bond and Limo Service Inc. /Barron Rental Properties Valdosta, Ga
Administrative Assistant/Assistant Property Manager
Creating and maintaining all client files hard copy and electronic
Collections
Receptionist duties
Completing official bonds for defendants release from county jail
Communicating with officers at county jail on a daily bases
Maintaining defendant confidentiality
Providing excellent customer service
Keeping Logs
Data entry
Maintaining clean and pleasant office
Prepare for future limousine services
Signing bonds and condition letters when needed
All other clerical duties
Collecting rent
Prepare agreements
Assistant in rental preparation and scheduling
September 2013- January 2014 Pathway to Hope Counseling Services Valdosta, GA
Administrative Assistant
Maintaining all client files in required manner
Keeping in compliance with Policies and Procedures of company
Providing Administrative support to CEO/Owner
Keeping Client Confidentiality
Maintain records for audits
Working first hand with DFCS and DJJ
All other clerical duties
July 2013- November 2013 Convergys Valdosta, GA
Customer Service Representative
Provide excellent customer service for all customers
Take payment, assists customer with accounts
Maintain knowledge of company’s policies and procedures
Keep all sales up for company quota
Maintain a good work performance by never being late of absent
June 2013- January 2014 Eric Brown and Son Funeral Home Jasper, FL
Executive Assistant to Owner/ CEO
Provide Administrative support to CEO
Receptionist duties
Maintain all documents and files for entire facility
Provide completed death certificates for the state
One on one service provided for family
Ensuring and completing all correct information for obituary and announcements
Maintain all state regulated monthly reports for the states of Georgia and Florida
All clerical duties
May2012- July 2013 Dress Barn Lake Park, GA
Sales Associate/ Key holder
Responsible for opening store when needed
Providing excellent customer service at all times
Taking payments
Stock, running cash register
August 2008- Jan 2011 Lowndes Forestry Institute Valdosta, GA
Administrative Assistant
Provide Administrative support to Facility Director and Groups
Receptionist duties
Review, verify and process account payables and payroll
Maintain accurate record databases, process state contracts along with organization files
Reconcile all errors and exceptions in relation to client enrollment documents and vendor invoices
Assist in procedure development, marketing, schedule appointments, process mail and supply orders
Filing, copying, prepare correspondences, answering phones, faxing, data entry and very close attention to detail
Education:
1996 – 1999 Valdosta High School Valdosta, GA
8/2012- 2015 Student at Georgia Military College Valdosta, GA
Associate Degree in General Studies
Additional Skills:
Excellent communication (verbal and written), MS Word, Excel, Outlook, Power Point, filing, faxing, spelling, grammar, interpersonal skills, problem solving, detail oriented and organized, able to prioritize, meet deadlines, proof read,
References Available Upon Request
Contact this candidate