Customer Service Representative

Mohammad Saremi

**** ******** ******, ***** *********, BC V7N 2E6

604-***-**** adc9mb@r.postjobfree.com

Work Experience

Oct 19 – Feb 20 Brampton, ON

Customer Service associate Home Depot Canada - 60 Great Lakes Drive, Brampton, ON

Provided fast, friendly service to customers by answering questions and helping with home improvement plans

Provided information on product features knowing related items to sell an entire project

Sept 11 – Jun 19 Tehran, Iran

Senior Sales and Customer Service Executive Gaven ME FZE – Middle East Branch

Developed expert-level knowledge of bituminous products and used understanding of customers’ desires to exceed personal sales goals for eight consecutive years

Cataloged and evaluated customer research by studying market conditions and competitor data

Took Part in events and conferences and added four new main importers to company’s loyal buyers’ list

Sep 09 – Aug 11 Tehran, Iran

Customer Service Representative Hilal Darya Shipping Agency LLC as agent for MISC Shipping line

Handled and processed shipping procedure from bookings till release of documents

Identified customer needs and upsold to higher value services as often as possible

Maintained a regular customer base and actively worked to develop new customer relationships

Education

Sep 04 – Jun 09

Tehran, Iran Azad University – Sciences and Research Branch

Bsc in Mechanical Engineering – Solids Design

Additional Skills & Interest

Excellent Customer Service and interpersonal skills

Proficient with computers, learns new software systems with ease

Proficient in multitasking and can prioritize multiple jobs as necessary

Self-motivated and possess a strong desire to succeed and meet goals

Contact this candidate