Jorge Rosales

Rochester, NH *****

adc9kv@r.postjobfree.com - 617-***-****

Energetic Manager with expertise in designing and implementing programs of quality assurance for large and small corporations seeks a similar role to produce immediate growth and contribution to Operations Management. I have lead and supervised teams composed of people with different backgrounds and professions. I have worked with managers and employees, facilitating personal growth and the corporation's goals. I seek a strategic position where through constructive feedback I can develop and motivate people around me. WORK EXPERIENCE

Production Supervisor

EVER BETTER EATING Pittsfield, New Hampshire May 2019 to Aug 2019 Responsibilities:

I am responsible for shift schedule to include: work station assignments/rotations, employee training, employee break management, overtime assignment, back up for absent employees, and shift rotations. Coordinate production startups, shutdowns, and changeovers. Direct the activities of the shift as needed. Order, as needed, outside agency personnel for shifts, arranging schedules, and monitoring employee performance. Approved employee time for payroll. Assist HR with employee development, reporting successes, problems, recommendations for promotion, transfer, etc. Supported management in review, approval and tracking of corrective actions. Conduct employee performance reviews. Schedule and conduct shift meetings. Report personnel issues and training needs to Human Resources. Management of the production team – including training and disciplining when necessary Assigns production tasks to team members taking account of production needs and individual capabilities. Identifies and investigates any Health and Safety or Quality concerns, addressing behavior to prevent future problems. Responsible for development and implementation of operating procedures and continuous improvement programs. Work with Plant Manager and Contract Manager to determine production schedules. Production Supervisor

KAYEM FOODS Chelsea, MA February 2018 to April 2019. Responsibilities:

Ensure production processes are being carried to meets health, sanitation, and quality standards set by the corporation, food industry, and government agencies. Also I am responsible for shift schedule to include: work station assignments/rotations, employee training, employee break management, overtime assignment, back up for absent employees, and shift rotations. Coordinate production startups, shutdowns, and changeovers. Direct the activities of the shift as needed. Order, as needed, outside agency personnel for shifts, arranging schedules, and monitoring employee performance. Approved employee time for payroll. Assist HR with employee development, reporting successes, problems, recommendations for promotion, transfer, etc. Supported management in review, approval and tracking of corrective actions. Conduct employee performance reviews. Schedule and conduct shift meetings. Report personnel issues and training needs to Human Resources.

Management of the production team – including training and disciplining when necessary Assigns production tasks to team members taking account of production needs and individual capabilities. Identifies and investigates any Health and Safety or Quality concerns, addressing behavior to prevent future problems. Responsible for development and implementation of operating procedures and continuous improvement programs. Engages operations personnel to ensure successful program adoption and sustainability of HACCP and GMP's protocols.

(uniforms, hairnets, product quality, clean areas and equipment, orderly storage practices, etc.). Work with Plant Manager and Contract Manager to determine production schedules. Communicate production schedules and day-to-day needs with other departments (S&R, Quality Control, Housekeeping, and Maintenance).

Performed CAPA reports that resulted in discovering and fixing root cause issues that have increased line performance. Process Improvements: Identified bottlenecks and setup new processes to increase productivity. Product Development: Collaborated with product design to institute new products on the floor, including follow-up with data analysis. Productivity: Increased productivity by maintaining tight schedules and reducing machine downtime. Improves performance through coaching, leadership and training on Manufacturing, Lean and Continuous Improvement principles. Responsible for quality control. Collects data and compiles reports about production to complete shift paperwork. Assists in production as necessary. Maintaining safe, clean and productive work areas, leading by example. Responsible for alerting Operations Director and other affected parties of any problems that arise. Ensures all documentation necessary for regulatory compliance is completed accurately Troubleshoots issues with equipment or machinery. Ensures production team has access to all relevant raw materials and equipment – ensure the smooth running of production. Maintained proper material usages and investigated any discrepancies. Followed all raw material usages, investigated variances as required. Ensuring production downtime is kept to a minimum Conducted in house audits: safety, food safety, good housekeeping, GMP's and Company policy. Operations Team Leader

SIGNATURE BREADS Chelsea, MA December 2016 to January 2018 I deliver leadership and excellence in the Company’s manufacturing process by developing and leading strategies to drive improvements in productivity, process improvements, and cost reduction and employee engagement, while furthering Company goals. - Operations:

Responsible for daily operations on the production floor, including scheduling, staffing, training, and troubleshooting to ensure that all operations are in full compliance with applicable guidelines, including safety and quality.

Develops, coordinates, leads, executes, and drives daily production plan to ensure correct, accurate and timely completion of production and delivery schedules.

Maintains high level of customer service focus to internal and external customers and ensures commitments are met. Responsible for maintaining smooth flow of all stages of production process during plant start-up, shift change and shut down.

Reads and analyzes charts, work orders, production schedules, and other records and reports to determine and ensure appropriate level of production and materials requirements and evaluates current production estimates and outputs in day to day operations.

Analyzes, recommends and implements measures to improve production methods, equipment performance, and quality of product. Monitors departmental operating expenses (overtime, equipment, supplies). Collaborates with all departments to further Company goals. Develops and implements programs to reduce shrink and improve productivity, and initiates problem-solving activities to improve quality performance.

- Assists the Logistics Department in production planning. Implements and maintains safety and environmental policies and procedures. Supervision and Management of Production Employees: Supervises and manages production personnel, to include performance management and counseling. Manages in such a way as to promote and maintain a high level of trust and integrity. Monitors and participates in employee relations issues and internal investigations to promote positive employee relations.

- Training & Development:

Participates in recruiting, on-boarding, training and development of all direct reports. Demonstrates equipment operations and work and safety procedures to new employees; assigns employees to experienced workers for training as needed. Used improvement tools as Six Sigma, Lean Manufacturing. Ensures that adequate sanitation training is performed for all individuals according to their job requirements.

- R&D/Quality:

Assists the Research & Development Team with new product development by providing technical and creative resources to drive new products.

Identifies areas for quality improvement and initiates problem-solving activities to improve quality performance. Inspections and Audits:

Verifies that monthly plant self-inspections are being conducted and that corrective action is being carried out. Coordinates third-party audit activities to prepare for audits, accompanies auditors during the audit, and directs corrective action(s). Maintains production areas so that they are in a state of readiness for customer visits and audits. Chief Operating Officer (COO)

BROTHER UNITED LLC East Boston, MA August 2016 to November 2016 I manage the daily operations of the company to ensure effective planning and overall efficiency. I develop and implement strategic plans to increase efficiency and effectiveness within the company. Also, I supervise staff, planning budgets, reviewing expenses, cutting costs, monitoring inventory, and looking for new ways to increase profitability.

I look to strengthen the business itself and help develop the management team. Mail Handler Assistant Casual

USPS Cambridge, MA February 2016 to July 2016

I receive all mail from trucks and conveyors for dispatch to other conveying units and separate and organize mail for delivery to distribution areas. I review sacks and label them where prearranged or where racks are plainly marked, deliver mail from sacks, letter mail, carries mail to distributors for processing. I separate outgoing bulk mails for dispatch and loads mail in the right truck for distribution according to address. I organize, handle and sack empty equipment. I inspect empty equipment for mail and restrings sacks. I cancel stamps on parcel post. I make sure the area is secure by opening and shutting the doors for restricted access only.

Business Consultor

EVOLUTION CONSULTING GROUP January 2014 to June 2014 With contracts in Mexico & Central America.

Achievements: I created the Quality Management System (documentation Manuals), as well as I established the internal processes guidelines. I promoted quality initiatives and leveraged to establish methodologies: Six Sigma and ISO 9001 to improve all the levels of the business. I improved the processes of the Quality Management System, with a focus on agility and efficiency. I lead a team for the implementation of metrics or key performance indicators (KPI's). I developed and managed the Improvement Chain of Value project timeline, which was completed in 180 days, however it was originally planned for 210 days. I supervised a team of five managers; hold meetings and reported back progress to the CEOs. Corporate Manager of Quality Assurance

MULTIGROUP Guatemala, July 2013 to November 2013

Largest Steel Company in Central America & Caribbean Achievements: I Created the Quality Management System (documentation Manuals), as well I established the internal guidelines to support and reach the ISO 17025 Certification. I improved the process of the Quality Management System in laboratory. I transformed a disorganized, inefficient warehouse, logistic and package store area into a smooth-running operation by totally redesigning layout and processes. I drafted the workflow process; then I met with the production, sales and operation managers to outline the redesigned processes. The new layout saved the company an average of $ 45K monthly. I supervised a team of 60 co-workers.

Operations Manager and Customer Fascinated

CLINICAS DENTALES SONRIE Guatemala June 2012 to June 2013 Largest Dental Group in Guatemala

Achievements: I was responsible for the annual plan of the preventive maintenance for the dental equipment in 8 dental clinics. I lead the Net Promoter Score program in the complete organization, reaching an increase in the Satisfaction Customer of 45% in comparison of a year before. I created the Quality Management System (documentation Manuals), as well as I established the internal processes guidelines reaching a reduction of 12 minutes in time of customer support, it meant $15K monthly. I supervised a team of eight managers. Trained people using tools to operation’s improve (Kaizen, 6 Sigma).

Quality & Process Manager Central America

ATENTO DE GUATEMALA December 2009 to May 2012

Achievements: I was in charge of the quality levels set by external customers; I was responsible for planning and achievement of quality audits of ISO 9000 to all departments. I lead the process of certification in COPC 4.3 for Contact Centers and their services within the organization. I was responsible of cost management and reduction for Guatemala and El Salvador. I represented the organization in Quality subjects presented to internal and external customers, presenting results and improvement plans.

I was responsible of design and re-design of improvement focused projects on different services and the implementation of metrics and KPIs. I supervised a group of 50 subordinates employees from Guatemala and El Salvador. I attended the annual managers meeting in Mexico to analyze the improvement of the customer service in all countries of Central America. Processes Optimization Manager

ASOCIACION GUATEMALTECA DE EXPORTADORES May 2008 to May 2009 Achievements: I was responsible for re-design and improvement of the productivity of the association. I planned and run strategic projects to generate income opportunity or/and budget reduction. I lead the certification process of ISO 9001-2008 and I represented the management in the certification process of:

• • Escuela de Comercio Exterior (Certified in July 2008).

• • Ventanilla Unica para las Exportaciones (Certified in December 2008). General Management and Executive Team of Steering Committee of the SAP implementation project OnlyOne. I lead projects that assure business continuity and constant business improvement among the General Management and Executive Team, this meant a business increase of $40K monthly. EDUCATION

Associate of Science in Quality Assurance

Universidad Francisco Marroquin Guatemala

January 1999 to November 1999

Master of Science in Management & Analysis of the Reliability Universidad Francisco Marroquin Guatemala

January 1997 to November 1998

Master of Science in Reengineering & Technologies of Assurance Universidad Francisco Marroquin Guatemala

January 1997 to May 1998

Industrial Engineer

Universidad de San Carlos de Guatemala

January 1989 to June 1997

ADDITIONAL INFORMATION

Skills

• Seminar: Multipliers, Grupo Entero, April 2013

• Net Promoter Score: The Heart of Customer Experience, January 31 - February 01/2013,

• Miami, Florida

• Seminar: Influencer, Grupo Entero, June 2012

• Managing Projects: The University of Texas at Austin, June 2012.

• Seminar: How to implement and document an Information Security Management System and fundamentals of Information Security Management Systems, ISO 27001, AENOR Mexico, April 2011.

• Conference: Leadership for Organizational Greatness, Franklin Covey, June 2008.

• Microsoft Office Suite: Word, Excel, PowerPoint, Visio, and Project Management.

• Others Software: Business Object, Business Intelligence, Vantive, JDEdwards, SAP

• I am fluent in oral and written Spanish. Excellent communications skills and excellent interpersonal skills

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