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Customer Care Service

Doha, Qatar
May 16, 2020

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Ameni Ben Saada



Address: Al-Gharrafa, Doha, Qatar.

Phone: +974********

Residency Status: Husband Sponsorship

Desire a position of Customer Care Representative in a large and global company, utilizing immense call center experience, as well as telephone, conflict management, and customer service skills in successfully handling high volume of inbound customer complaints, inquiries and order requests. Professional summary

Customer service representative

Clinic Raouebi

• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded.

• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays.

• Assist patients in understanding how their insurance coverage works and calculate and present copays.

• Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited.

• Follow-up with doctors and nurses to obtain necessary information to complete patients’ records.

• Process payments for services rendered and assist with the billing procedure.

• Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes.

• Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails.

• Monitor call status for responses from various departments to ensure that call returns are done in a timely manner.

• Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction.

Tunis, Tunisia

2012 - 2014

Bizerte, Tunisia


Customer Care representative


• Customer focus and adaptability to different

personality types.

• Ability to multi-task, set priorities and manage time effectively.

• Identify and assessing customers’ needs, clarify information, research every issue and provide

solutions or alternatives to achieve satisfaction.

• Follow communication scripts when handling

different topics.

• Manage large amounts of inbound and outbound

calls in a timely manner.

• Build sustainable relationships and engage

customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way.


Bizerte, Tunisia



Bachelor’s degree, science and technology department, Energy university of Carthage

Tunis, Tunisia


Business English diploma

Cambridge university

Bizerte, Tunisia


High school mathematics

High School of Bizerte


Well versed with: MS office, MS

Excel, MS Power Point, MS

Word, Outlook, Photoshop

express, SAP modules …

Arabic: native

French: fluent

English: fluent

Khaleeji accent : fluent


Club Event Coordinator : (Energetic Renewable Club at university of Carthage) :

• Organization of specific scientific, artistic and cultural training workshops.

• Organization of scientific, artistic and cultural competitions.

• The organization of Open Days.

• The organization of thematic days.

• The celebration of world days.

• Integration and accompaniment of new students.

• Animation of cultural and artistic festivities.

• Promote mechanisms of communication, cooperation and solidarity among its members.

• Clubs cooperation and agreements with different national or foreign clubs and bodies with similar activities.


Strong communicator,

listener and collaborator.

Self-confident with

professional behavior

and attitude.

Strong leadership skills. Great

selling skills, resolving problems

and providing superior customer


Excellent attention to details and

fast learner.


Travelling and

discovering cultures,

photographing, browsing

online and reading.


Contact this candidate