Elvia Marquez Underwriter Specialist La Habra, CA 562-***-**** adc9iy@r.postjobfree.com
Computer Literacy
Microsoft Word & Excel
Bilingual
AS 400
AFS
MSP
AIM
AMS360
TAM
Epic
FSC Quoting
FileNet
Professional Experience
Underwriter
Developed outstanding attention to detail by reviewing dwelling inspections, tax and titles and property losses, loan documents for accuracy before sending them to the county to be recorded
Processed binders, included in this part is making sure all binding documents are received and properly completed, signed and dated
Adhered to established policies and procedures when issuing Certificate of Insurance for customers
Developed advanced administrative skills by sorting all loan documents by county and scanned into system and shipping documents to the correct office
Processed payments from the title companies and issued checks to the county
Issued or requested state and federal filings
Followed up on any underwriting information requests can either came from carriers or in house
Reviewed loan modifications and assignments and updated information in the system
Mapped locations to verify if home is located in a flood zone area
Insurance Servicing Representative
Issued endorsements for various carriers
Reviewed requests to add drivers, (MVRs) qualification of drivers is based on company guidelines
Set-up suspense for follow ups such as, waiting for policy to be issued or pending to receive endorsements/policies from brokerage carriers
Arranged files in AIM for policy issuance, such as labeling all docs correctly in file to ensure all were in order to send to carrier
Reviewed loss runs for renewal policies
Assisted underwriters in revising new business quotes when needed or renewal quotes
Authorized to issue reinsurance of policies that were high risk
Examined documents to determine degree of risk from such factors as applicant financial standing and value and condition of property
Processed policies for changes to, reinstatement of, and cancellation of insurance policies
Compared data with source documents, or re-entered data in verification format to detect errors
Obtained and reviewed evidence of insurance for Commercial, Marine Cargo, Flood, Crop and Auto Insurance followed by contacting insurance companies to verify insurance coverage is in force
Forced Placed Lenders Insurance on the loans that didn’t provide their annually insurance or inadequate coverage
Selected to train new employees how to prepare files to scan into the file net system after demonstrating fluency
Customer Service/Claims
Ensured follow up by maintaining daily diary log which resulted in repeat business
Demonstrated great flexibility and ability to work as a cooperative team player by accommodating the company’s need by working night shift
Set up Claims in the system and would assign to an adjuster
Review property loss reports and would request proof of repairs
Handle all related activities arising out of an incoming call, email, or reports
Check to ensure that appropriate changes were made to resolve customers' problems
Motivated to exceed company goals and customer expectations
Processed customer payments over the phone according to established procedures
Employment History
Pacific Specialty Insurance Anaheim, CA Property Underwriter 08/2017 to 02/2019
Commercial Management Services Anaheim, CA Commercial CSR 11/2016 to 01/2017
Document Processing Solutions Brea, CA Loan Document Reviewer 09/2015 to 12/2016
RPS, Inc. Santa Ana, CA Transportation Underwriter Assistant 01/2016 to 08/2016
UCA General Insurance Cypress, CA Underwriter Assistant 04/2014 to 08/2015
Lereta, LLC Covina, CA Flood Customer Service 06/2012 to 02/2014
Union Bank Monterey Park, CA Collateral Insurance Loan Specialist 09/2008 to 05/2012
Pacific Specialty Insurance Anaheim, CA Property Underwriter 10/2004 to 11/2007