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Customer Service Medical

Location:
Vancouver, WA
Posted:
May 16, 2020

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Resume:

SUMMARY

SKILLS

EXPERIENCE

JENNIFER

FIELDER

adc9it@r.postjobfree.com

303-***-****

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Delivering time-sensitive

specimens

• Delivery and pickup

• Licensed driver in Colorado

• Coordinating efficient routes

• HIPAA compliance

• Bills of Lading

• TSA Certified

• Clean driving record

• Customer service skills

• Heavy lifting

• Operational Improvement

• Organization

• Inventory Management

• Pickup of patient documentation

MEDICAL COURIER 02/2019 to Current

Airspace Technologies - Denver, CO

Used strong time management skills to coordinate deliveries in timely manner.

Performed daily pickups of medical specimens from a wide array of hospitals, labs, and businesses.

Alerted customers regarding weather-related delays to pickup or delivery.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Delivered Donor Organs, Blood Samples, and Tissue to customer locations.

MEDICAL COURIER 12/2015 to 12/2019

Agular Industries - Denver, CO

Used strong time management skills to coordinate deliveries in timely manner.

Performed daily pickups and delivery of medical specimens and life saving organs from Denver International Airport, all major hospitals, clinics, labs, Universities, and businesses.

Alerted customers regarding weather-related delays to pickup or delivery.

• Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Checked and secured package loads before heading out on all daily deliveries. High level of responsibility Packaging and securing Time/temperature sensitive packages. Including Nucular medicines.

Oversaw receipt, storage, identification and delivery of human tissue products.

Recognized by management for providing exceptional customer service.

Handled all delegated tasks, including occasionally purchasing shipping products/dry ice, repackaging shipments, filling out air bills and IAC forms to make outgoing domestic and international flights. Shipping through FedEx, UPS, and USPS multiple times per day. and

[Task].

• Earned reputation for good attendance and hard work. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

PROCESS SERVER/ RECOVERY OF LEGAL DOCUMENTS 01/2010 to 10/2014 Law Office of Gary D. Fielder - Arvada, CO

Served court orders and processes, including summonses and subpoenas.

Filed, faxed, copied and scanned documents and pictures into database.

• Provided proof of service and affidavits.

Kept reception area clean and organized to offer positive first impression to every visitor.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

• Recorded the time and place of delivery of each court order. Recovered and copied discovery and documents from County, District, Probate, Juvenile, Courts. Along with The Colorado Supreme Court and Attorney Generals office.

ENTERTAINMENT COORDINATOR/RESTAURANT BAR MANAGER 05/2005 to 08/2010

Kokopellis - Denver, CO

Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.

Attended departmental meetings, providing feedback to enhance future performance.

• Collaborated with others to discuss new exciting opportunities.

• Handled all delegated tasks, including reviewing and hiring live EDUCATION AND

TRAINING

entertainment 7 nights a week and taking bar and food inventory, ordering restock and meeting with Reps.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Answered numerous calls per night to answer customer questions. Improved operations by working with team members and customers to find workable solutions.

Set up/operated sound and lights for events and nightly shows of all varieties.

Front Range Community College-Boulder/Longmont

GED



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