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Customer Service Representative

Houston, TX
May 16, 2020

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Marvin Bernardez

***** ******* **

Houston, TX **072



To become a quality Order Filler for S.P Richards by comprehending product numbers and lines codes for shipment retrieval.


Tailored Brands- Customer Service Representative

April 2019- November 2019

Fielded inbound calls from customers to assist with the set-up of tuxedo rental group/individual reservations, enter accurate measurements and styles, and receive payments for orders.

Communicate with store personnel to audit reservations and orders in a timely manner following proper quality control guidelines.

Be an active listener that demonstrates empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and store, using analytical skills to evaluate conversations and ask questions to clarify needs.

Primerica Financial Services – Financial Service Sales Agent

January 2016 – March 2019

Meet and interact prospective clients providing brief synopsis of my services and value.

Make outbound, and receive inbounds calls from prospective clients initiated rapport with

Perform financial service presentation for prospective clients demonstrating wealth building principles.

Create financial gameplan for clients reflecting financial concepts and their financial goals.

Chase Bank- Customer Service Specialist l

November 2014- January 2016

Take ownership of each customer while prioritizing and empathizing customer’s needs.

Resolve conflicts and manage customer’s expectations.

Determine customer’s needs and provide appropriate solutions through relationship building.

Xerox- Customer Service Representative

January 2014 – October 2014

Responded to telephone inquiries and complaints using standard scripts and procedures.

Communicated appropriate options for resolution in a timely manner.

Informed customers about services available and assesses customer needs.


Alief Hastings High School

Graduated June 2010

Texas High School Diploma


Proficient in computer knowledge, including Microsoft Excel, Word, PowerPoint.

Type over 50 words a minute

Experienced in customer service and selling with efficient communication skills.

High emotional intelligence that projects motivation and drive to succeed.


Wells Fargo credit card champion of the 4th quarter of 2012.

Wells Fargo credit card champion of the 1st quarter of 2013.

Two time Wells Fargo bronze specialist in sales contributions.

Excellent segmentation of March, April, and May 2014 at Xerox.

Excellent segmentation of April, May, and June 2014 at Xerox.

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