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Waitress

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
2200 to 2800
Posted:
May 16, 2020

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Resume:

MERRINNAGE SHAMA DILRUKSHI PERERA

Female ** Years Sri Lanka Current Location: # 701 Green Corner Building

Al Rigga, Dubai

Mobile : +971********* adc9im@r.postjobfree.com

CAREER OBJECTIVE

Looking for a challenging career in Hospitality field where I can apply my knowledge and experience for the career development and organization as well. I work extremely well with others, but can also use my own initiative to complete tasks on an Individual level.

PROFESSIONAL / OTHER QUALIFICATIONS

•Diploma in Airline marketing, Ticketing and Reservation conducted by International Airline Ticketing Academy – Completed May 2005

•Followed The Galileo Basic Training conducted by Galileo – Sri Lanka

•Followed the Abacus & BSP Training conduct by Abacus-Sri Lanka

•Polytechnic – Successfully completed the Diploma in Computer studies

•Diploma in English – American College (2007)

•STCW Training program – MALTA MARITIME AUTHORITY ( 2008 )

A-VI /1-2.1.1 Personal Survival Techniques

A-VI / 1-2.1.3 Elementary First Aid

A-VI / 1-2.1.4 Personal Safety and Social Responsibility

EDUCATIONAL QUALIFICATIONS

•GCE Ordinary Examination

Successfully Completed in 2003

PREVIOUS WORK EXPERIENCE

•FAMOUS DAVE’S AMERICAN RESTAURANT ( Dubai Festival City Mall, Dubai )

(Restaurant Server / Hostess Jan 2019 – 1st of February 2020

Include familiarizing guests with menu and daily specials

Accurately recording food and drink orders

Handling all the inventory

Opening and closing the restaurant

Communication with orders with the kitchen staff

Very good knowledge about POS, Cashiering

Engaging with guests to ensure they're happy with food and service and Zomato Reviews

Training all the new staff

•KINGFISHER LEISURE PVT LTD ( Unawatuna, Sri Lanka)

(Restaurant Hostess & Guest Relation Manager) Dec 2015 – Nov 2018

Job Functions were:

Greeting guests as they enter, and putting them on a waiting list as necessary.

Responding to complaints and helping to resolve them

Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

presents clean menus to guests in a friendly, professional and quick manner

Ensure All customers to receive proper standard of the service, food and satisfaction

Helping out with other positions in the restaurant as needed

Multi-tasking various front-of-the-house duties and collecting the bill

Engaging with guests to ensure they're happy with food and service.

•VILLA THAWTHISA THE BOUTIQUE HOTEL (Unawatuna, Sri Lanka)

(Assistant Front Office Manager/ Guest Relation Manager)May 2010 – Nov 2015

Job Functions were:

•oversee and supervises guest arrival and departure with front office executive and duty manager

•Resolving guest complaints

•Input all the reservations to system/computer

•Managing reservations forecast, Group List, VIP list etc

•Making roster for the Front Office Staff’s

•Make sure the team service up to standard

•Handling all the reservations over the telephone, through email and in person

•Supervising all the Front office staff

•Providing high level service of customer service and maintain high profile day to day

•Register guest and assign room

•Compute bills and take payments

•Provide guest with direction around the hotel ( All the VIP guest handle by me)

•Answer queries regarding the hotel Services, Charges, Dinning facilities, Travel Directions

•Visiting Travel agents/ Local offices and promoting the hotel

• Secures rooming list, vouchers and accounting instructions prior to guest arrival

•M V LOGOS HOPE SHIP – Overseas (Traveling to 25 Countries)

(OM Ships International) –Jan 2008 - Feb 2010

In January 2008, Joined Accommodation where team cleans the whole ship, cleaning cabins Etc

In October 2008, Joined Event’s Catering (Assistant Manager), Where team provided Catering for public and partner events, preparation of meals on board

In April 2009, Work in Largest floating book fair in the world- Joined the Book fair Department and was part of a team responsible for customer service ; cash desk and information desk and Head Cashier

•EVA TRAVELS & Tours ( Pvt) Ltd- Rajagiriya, Sri Lanka

(Reservation & Ticketing Executive)June 2005 – 2007 Nov

Job Functions were:

•Handle direct clients and issue tickets for their desired destinations

•Issue ticket and do bookings for co-operate clients on their request

LANGUAGES

•English [Written & Spoken] – Excellent

•Sinhala [Written & Spoken] – Good

PERSONAL DETAILS

•Full Name : Merrinnage Shama Dilrukshi Perera

•Address : # 701 Green Corner Building Al Rigga, Dubai

•Gender : Female

•Nationality : Sri Lankan

•School Attended : Methodist College, Colombo -03

NON-RELATED REFEREES

Mr.Lakitha Dushan Brix VillaFuerte Ponce

Restaurant Manager Restaurant Manager

Al Reyadah Hospitality Group Famous Daves’s Restaurant

adc9im@r.postjobfree.com Dubai Festival City

058-******* 056-*******

I hereby attest that the above information is true & correct according to the best of my knowledge.

Shama Perera



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