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Employee Relations Manager / Human Resource Manager

Manila, Philippines
May 16, 2020

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Name: Maria Isabel A. Ramos

Address: *** ***** **., *** ****** Mandaluyong City

Cellphone: 092*-******* and 092****-****

Email Address:

Career Objective: To be able to enhance my knowledge in an environment where my abilities and potentials will be fully expanded.


Elementary 1980-1986 Saint Louis School Center

Baguio City

High School 1986-1991 Saint Louis Girls High School

Baguio City

College 1991-1992 Saint Louis University

Baguio City

Course Commerce-Major IN Management

1992-1995 University of San Carlos, Cebu City

Commerce-Major in Business Administration

Employment History



Client: University of Rhode Island - Fish Right Program(USAID)

ENZO Bldg. Gil Puyat Ave.

Makati City

June 2019 – March 01, 2020

Position: Human Resource and Benefits Administrator

Essential Functions:



Ensuring the Program is compliant with human resources and benefits law

Ensuring the Program offers government mandated employer trainings to staff

Ensuring the Program staff schedules and breaks are compliant with local law

Ensuring the Program pay practices comply with laws and regulations

Human Resources

Writing and revising (annually) job descriptions and determining occupational classifications

Preparing and executing URI approved employee contracts

Assessing the Program pay structure and ensuring that a reasonable methodology is

established and applied when determining salaries for contract positions

Designing performance reports and evaluations in alignment with best practices in the

Philippines and career development

Providing ongoing research, evaluation and recommendations based on research and analysis

for senior executive team members including but not limited to job descriptions, salaries,

classifications, benefits, team building and performance management

Ensuring the Program standard operating procedures, with respect to human resource

practices and benefits are compliant with local laws

Leading Program recruitment including screening and selection of potential qualified

applicants to a job

Orientation to new employees

Provision of good working conditions to employees (workplace and work environment)

Career planning and development

Record keeping, updating, and maintenance of employee records - 201 file

Benefits Administration

Administering the Program non-statutory benefits programs (e.g. retirement plans, leave policies, wellness programs, insurance policies, etc.)

Managing the statutory government benefits with outside vendor

Collaborating with outside vendors, such as benefits vendors, as required by the Program

Managing the enrollment, renewal, and information distribution to Program staff

Monitoring government regulations, legislations, and recommendation policy changes as needed.


Bakakeng Road

Baguio City

September 2018 - February 2019

Position: Human Resource Manager


Intramuros, Manila

June 04, 2016 – March 2018

Position: HRAD Manager

Implementation of rule, regulations and code of conduct of the office.

Responsible for conducting the performance evaluation of the employees and must ensure that the process supports and protects the company.

Ensure that all employees are well motivated and engaged with their work, clients and the company..

Create a standardized salary structure and improve benefits package to attract and retain the best talents and at the same time rewards excellent performance.

Issue incident reports, notices, and memorandum and impose proper sanctions for the enforcement of employee discipline.

Ensures legal compliance by monitoring and implementing necessary HR requirements.

Serve as a bridge between management and employees by interpreting and administering contracts, and help resolve work-related problems.

Coordinates with accounting in administering payroll and timekeeping.

Maintains a centralized filing system.

Develop effective recruitment strategies

Builds quality relationships with the internal and external customers

Conduct appraisal in a timely manner.

Do other tasks assigned by the President.


2ND Floor Dominga Building

2113 Chino Roces corner dela Rosa St.

Makati City

July 01, 2015 – April 2016

Position: HRAD Manager

Oversee, direct, and organize the work of the HR and Admin team.

Supervise the planning, coordinating, and executing activities of the HR and Admin office.

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

Establish and monitor staff performance and development goals, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

Mentor and develop staff using a supportive and collaborative approach, monitor job performance and evaluate results.

Supervise and improve operational human resources concerns, documentation and other activities for employee satisfaction.

Develop, advise on and implement policies relating to the effective use of personnel skills.

Ensure that the organization employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance and achieve the employers’ business aims.

Work closely with departments, increasingly in a consultancy role, assisting line managers to understand, and implement policies and procedures;

Develops and implement policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management;

Advises on pay and other remuneration issues, including promotion and benefits;

Undertakes regular salary reviews;

Promotes equality and diversity as part of the culture organization;

Recruit staff – this includes developing job descriptions and person specifications, preparing advertisements, checking application forms, shortlisitng, interviewing and selecting candidates;

Deals with grievances and implementing disciplinary procedures;

Develops HR planning strategies with line managers, which consider immediate and long-term staff requirements in terms of numbers and skill levels;

Plans and delivers training, including inductions of new staff;

Analyze training needs in conjunction with department managers.

Mange and supervise administrative tasks and ensures that every detail are done concretely and on time.

Provides administrative support functions on various activities, projects and programs

Support administrative tasks such as business travel or meeting arrangements.

Check the preparation and maintenance of Property and Asset databases.

Follow up borrowed Service vehicles, company’s vehicles conditions and maintenance.

Check the preparation of Summary tripping schedule / Assigned schedule.

Check replenishment of expenses to be forwarded to Accounting, Audit and Vice Chairman

Oversee the preparation of liquidation and reimbursement of the Dept.

Manage the preparation of requests for Office supplies and Gate pass.

Spearhead the preparation of Inter-Office request for Vehicle for various activities.

Check and manage canvasses and preparation of Canvass sheets, prepare travel order, supervision of janitorial task.

Check and manage the handling of inventory of supplies.




AUGUST 01, 2014 TO FEBRUARY 2015

Position: Property Manager

Manage client relation to all unit owners and tenants of the building.

In charge of collections for all billings. (Association dues, water and other job orders)

Handling leases.

Handling complaints/emergencies.

Handling move-outs.

Handling evictions.

Responsible for maintaining the budget./Maintaining records.

Responsible for taxes.

Responsible for repairs and maintenance.


500 Shaw Zentrum Bldg

Shaw Blvd., Mandaluyong City

April 03, 2013 to July, 2014

Position: HRAD Manager

To manage and oversee all Administrative and HR aspects of Lica Land. These include recruitment, Employee relations, labor concerns, Payroll, preparation of correspondences, Execom Meetings, Shared Services Contracts, Employees Contract, Re-structuring of HR Manual and Trainings. Monitoring of Petty Cash of the company. And lastly, make sure all Strategic Business Units are all operational and working smoothly as demanded by the President of the company.


Unit 2205 Prestige tower, Emerald Avenue

Ortigas, Pasig City

April 2011– February 28, 2013

Position: Human Resource Department Head

Duties and Responsibilities:

Identify staff vacancies, recruit, interview and select applicants.

Plan and conduct new employee orientation to instill positive attitude to company’s objective.

Analyze training need to design employee training and development in workplace, practices, language, health and safety.

Maintain records & statistical reports for personnel such as hires, transfers, performance appraisal & absentee rates.

Identify causes of personnel problems & recommend improvements to personnel policies and practices.

Develop, administer & evaluate applicant test.

Evaluation, classification and grading of occupation & job positions.

Administers pay rates, benefits & performance, rating system, safety & recreation programs.

Provide current prospective employees with information about policies, job duties, working conditions, wages & benefits.

Perform difficult HR duties including mediating disputes between staff. Administering disciplinary action, termination of staff.

Advise managers on government & company policies such as equal employment, maternity leave, overtime, workers computation etc. & ensure compliance with legal requirements.

Investigate & report on company’s incident for insurance claim & recommend safe work practices.

Represent the company at labor & HR hearings, arbitration, conferences & provide assessment & recommendation to help up with construction trend.

Identify causes of personnel problems & recommend improvements to personnel policies and practices.

Develop, administer & evaluate applicant test.


Makati Medical Center, Dietary Department

Makati City

April 2010-March 2011

Position: HR HEAD/Executive Assistant

Duties and Responsibilities:

Conducting interviews, job posting & employee offers.

Guide managers and other employee’s matters related to career development, staffing initiatives, employee relations, workplace ethics and performance management.

For this to happen systematically, the manager may need to conduct seminars, arranged meetings, and provide the employee with suitable trainings.

Deal with the top management along with the staff and employees of the company.

Act as the bridge between these sections in order to facilitate smooth functioning of the operations of the company.

Conducts orientation programs for employee’s motivation.

Planning, supervising and coordinating the activities related to employment, labor relations, and compensation.

Designing and organizing employee training programs for safety issues, language training and health investigation.

Investigation and reporting of the industrial accident if any that take place in the company.

Perform difficult HR duties including mediating disputes between staff. Administering disciplinary action, termination of staff.

Represent the company at labor & HR hearings, arbitration, conferences & provide assessment & recommendation to help up with construction trend.


Jebel Ali Freezone Area

January 2010 – March

Position: HR Assistant

Duties and Responsibilities:

In charge of all supervising HR Personnel in all their tasks with regards to employees status, timekeeping etc.

Take note of all employees’ contracts renewals, evaluation, upgrading of salary.

Implementation of disciplinary actions.

Double checking of time keeping of HR Officer.

Attend weekly HR meetings.

Monitoring and Signing of contract.

Signing of leave of absence and other forms.

Assist other personnel with other needs.

Interview and screen applicants


2390 Rizal Avenue

Olongapo City

November 2009 – January 15, 2010

Position: Admin. And Salon Manager (Consultant)


Golden Future Street

Subic Bay Freeport Zone

November 2008-October 2009

Position: HR Supervisor


Don Jose Avila St.

Capitol Site, Cebu City

October 2007 – October 2008

Position: Sales Supervisor

Duties and Responsibilities:

In charge of monitoring Sales Revenue of the hotel.

Conduct Sales Meeting every week.

Prepare and submit report regarding Sales revenue and new incoming guest/clients of the hotel of the owner.

Summarize weekly report of all sales executive and do report to the owner.

Regularly meet with the owner to discuss new marketing strategies and possible movement of rates of the hotel plus additional packages to the banquet.

Do sales call.

Prepare monitoring list of all upcoming function every month. Then properly coordinate it with the respective departments involved.


Makati Avenue.

Makati City

November 2005 to September 2007

Position: HR Assistant


Ayala Avenue

Makati City

March 2002 – February 2004

Position: HR Personnel


107 Leviste St.

Salcedo Village, Makati City

July 1998 – March 1999

Position: Administration Officer – Billing and Collections Correspondence

Duties and Responsibilities:

In charge of all daily schedules and appointments of the building administrator.

Prepare billing (association dues, monthly work order, electricity, water and other miscellaneous) both for residential and corporate.

In charge of collection payments for all billings. Double check billing of the billing clerk if al units were billed correctly.

In charge of negotiating vacant units for lease both residential and corporate. This includes calling unit owners for appointments for viewing of their unit for interested buyers.

Re-type draft letters made by the Building Manager.

Monitor delinquent tenants especially those with overdue accounts. Send notice/s for permanent disconnection or penalty of late payments.

In charge of withdrawals and deposits for the office.

Assist clients in viewing the vacant units for sale or rent.

Arrange and prepare contracts for rented units.

In charge of withdrawals and deposits of the office.

In charge of the purchasing of necessary materials needed by the engineering department. Call suppliers and ask for terms and discounts.

Prepare weekly schedules of all building engineers and technicians of the condominium.

Monitor cleanliness of the whole building. Ask daily report from the housekeeping department.

Conduct staff meeting everyday. Discuss items which are needed to improve the services of the Admin. Collect and summarize reports submitted by each department for submission to the Building Manager which are to be included I their Board Meeting Discussion.

Prepare Daily Time Records of each employee. Check tardiness and absences.

Prepared by:

Maria Isabel A. Ramos



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