Customer Service Representative
Resume:
OGUNGBESAN, VICTORIA OLUWASEUN
Ketu - Ijanikin,
Lagos State.
*************@*****.***
CAREER OBJECTIVES
Provision of high quality services in a goal oriented organization that will positively stimulate the achievement of the organization s goals and leave an indelible contribution.
PERSONAL INFORMATION
Date of Birth: 4th June, 1985
Place of Birth: Ilorin
Gender: Female
State of Origin: Ekiti
Local Government Area: Ekiti West
Nationality: Nigerian
Marital Status: Marrried
Postal Address: P.O Box 695, Otto-Ijanikin, Lagos.
EDUCATIONAL PROFILE
B.Sc, Fisheries (Second Class Upper)
LAGOS STATE UNIVERSITY, OJO 2004-2009
Senior Secondary Certificate Examination
AWORI COLLEGE, OJO, LAGOS 1995-2001
First School Leaving Certificate
BAPTIST PRIMARY SCHOOL, IPAO-EKITI 1989-1995
PERSONAL PROFILE
Ability to manage time and prioritize workload to ensure efficient delivery of all aspects of tasks
Regular user of Microsoft Office
Highly organized and efficient
Excellent communication skills, both written and verbal
Polite and professional manner
High level of attention to detail
WORK EXPERIENCE
National Social Investment Programme (N SIP) 2018 till date
(N Power Teach).
* To support basic education delivery in Nigeria by working as teacher assistants in a primary school.
* To assist in taking basic education to children in marginalised communities.
First City Monument Bank (Agbara, Ogun State), Direct Sales Agent (DSA) 2016
Placing calls to prospects customers and necessary follow up.
Advising customers based on their financial needs on the type of account to open.
Assisting customers in their account opening once proper documentation had been done.
Ademola Hospital, Ijanikin, lagos (Administrative/HMO Officer) 2014
Placing calls to Health Maintenance Organizations (HMO) in order to get vital informations for out-patients and attending to day to day activities of the hospitals.
Keeping records of the hospitals vital documents and preparing of private patients monthly bills.
Airtel Nigeria Operation Outsourced to Tech Mahindra, Abeokuta.
Customer Service Representative 2012
Rendering of quality customer service to customers with a profound knowledge of system and applications, products and services of Airtel.
Escalation of customer queries that cannot be resolved on first hand basis to the appropriate unit for quick and effective resolution.
National Youth Service Corps (NYSC)
Government Junior Secondary School, Emelego, Abua-Odual, Rivers-State 2010-2011
Functions:
Knowledge Impartation
Community Development
Independence National Electoral Commission (INEC)
Election: Presiding Officer (P.0) 2011
INEC Registration: Assistant Registration Officer (A.R.O 1) 2011
Opmars College, Magbon, Lagos.
Teaching 2010
Nigerian Institute for Oceanography and Marine Research (NIOMR), Victoria Island, Lagos.
Industrial Training 2007
HOBBIES
Reading, Travelling, meeting and interacting with people.
REFEREES: will be provided on request.
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