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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
May 16, 2020

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Resume:

OGUNGBESAN, VICTORIA OLUWASEUN

*,********** ******,

Ketu - Ijanikin,

Lagos State.

adc9f4@r.postjobfree.com

080********

CAREER OBJECTIVES

Provision of high quality services in a goal oriented organization that will positively stimulate the achievement of the organization s goals and leave an indelible contribution.

PERSONAL INFORMATION

Date of Birth: 4th June, 1985

Place of Birth: Ilorin

Gender: Female

State of Origin: Ekiti

Local Government Area: Ekiti West

Nationality: Nigerian

Marital Status: Marrried

Postal Address: P.O Box 695, Otto-Ijanikin, Lagos.

EDUCATIONAL PROFILE

B.Sc, Fisheries (Second Class Upper)

LAGOS STATE UNIVERSITY, OJO 2004-2009

Senior Secondary Certificate Examination

AWORI COLLEGE, OJO, LAGOS 1995-2001

First School Leaving Certificate

BAPTIST PRIMARY SCHOOL, IPAO-EKITI 1989-1995

PERSONAL PROFILE

Ability to manage time and prioritize workload to ensure efficient delivery of all aspects of tasks

Regular user of Microsoft Office

Highly organized and efficient

Excellent communication skills, both written and verbal

Polite and professional manner

High level of attention to detail

WORK EXPERIENCE

National Social Investment Programme (N SIP) 2018 till date

(N Power Teach).

* To support basic education delivery in Nigeria by working as teacher assistants in a primary school.

* To assist in taking basic education to children in marginalised communities.

First City Monument Bank (Agbara, Ogun State), Direct Sales Agent (DSA) 2016

Placing calls to prospects customers and necessary follow up.

Advising customers based on their financial needs on the type of account to open.

Assisting customers in their account opening once proper documentation had been done.

Ademola Hospital, Ijanikin, lagos (Administrative/HMO Officer) 2014

Placing calls to Health Maintenance Organizations (HMO) in order to get vital informations for out-patients and attending to day to day activities of the hospitals.

Keeping records of the hospitals vital documents and preparing of private patients monthly bills.

Airtel Nigeria Operation Outsourced to Tech Mahindra, Abeokuta.

Customer Service Representative 2012

Rendering of quality customer service to customers with a profound knowledge of system and applications, products and services of Airtel.

Escalation of customer queries that cannot be resolved on first hand basis to the appropriate unit for quick and effective resolution.

National Youth Service Corps (NYSC)

Government Junior Secondary School, Emelego, Abua-Odual, Rivers-State 2010-2011

Functions:

Knowledge Impartation

Community Development

Independence National Electoral Commission (INEC)

Election: Presiding Officer (P.0) 2011

INEC Registration: Assistant Registration Officer (A.R.O 1) 2011

Opmars College, Magbon, Lagos.

Teaching 2010

Nigerian Institute for Oceanography and Marine Research (NIOMR), Victoria Island, Lagos.

Industrial Training 2007

HOBBIES

Reading, Travelling, meeting and interacting with people.

REFEREES: will be provided on request.



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