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Customer Service Manager

May 16, 2020

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I am a Bilingual Business Administration (AAS) student currently enrolled at Independence University and seeking an entry-level Supervisory position that will allow my transition into business management and

Administration. I take pride in my fluent communication skills because it is the way of the world and business is its’ Universal language.


The Home Depot, 9520 North Regency Square BLVD 32225

2013 to 2019

Cashier and sale associate for five years and currently a sale specialist in the flooring department at one of the largest retailers in the U.S

Employer: Michael T.

●maintained a friendly and professional interaction with the highest level of customer service While Exceeding sales

●Volunteered at Team Depot veterans’ event in service to my community

●Attended team workshop southern women show in Jacksonville area

●Process customer’s online orders through the store and over the phone.

●Advise customer on the best product to use in a different department

●Managing sales

●Experience in inventory management


Independence University, 4021 700 E #400, Salt Lake City, UT 84107


●Currently enrolled

●Acquiring an Associate degree and continuous learning

● Expected graduation date October 2020 in business administration

Baldwin Junior-Senior School

291 Mill St W, Jacksonville, FL 32234


●Graduate and Recipient of ESOL or speakers of other languages ambassador for my class


●Earned Homer award for outstanding customer service

●Represented my store district as a novice for cashier associate of the month

●Named associate of the month three times in one year in my department

●Received all-stars badge as a bonus by management in September 2016 at the time, by head manager Scott Bradley


●Fast learner

●Excellent time management

●Utilizing programs such as Excel, Word, E-mail, Sway, and PowerPoint

●30 WPM typing speed

●Multilingual in English, Creole, French and currently learning sign language

●Goal orientated

●Positive thinker with a positive can-do attitude

●Savvy relationship builder

●Interpersonal and intrapersonal skills

●Fluent Bilingual Communicator using French, English and Creole Languages


Phelesa Brown: Home Depot Assistant Manager

Shay Bowie: Home Depot Department Supervisor

Michael Trebony: Home Depot Manager

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