Michael DiBello

973-***-****

adc9cw@r.postjobfree.com

EXPERIENCE:

TCS (consultant at John Wiley) Hoboken, NJ Nov 2018 - Present

Global Site Services Tower Lead

Manage Global Team of 33

Weekly reporting to John Wiley Management on SLA’s and all escalations

Active Directory Support and OU designation for Global users

Work closely with Engineering team to develop AZURE for zero touch imaging

Manage SCCM team and assist

Work with SCCM team to test and deploy Windows updates and software

Manage VDI team and assist

Collaborate and work closely with other TCS teams to ensure 1st class service

Work with John Wiley Management to delivery on time every time

Point of contact for all Executive issues

Support Executive Home Wifi, Printing, VPN connectivity

Inventory control of all devices globally

Weekly Global team meetings

Primary Support for Senior Global Offsite meetings

Responsible for meeting and exceeding agreed upon SLA’s

Interviewing of candidates for global positions

Mallinckrodt Pharmaceuticals Bedminster, NJ Mar 2018 – Oct 2018

Executive Support/Senior Systems Analyst

White Glove Support of CEO and all ”C” Level Executives

Initiated Executive training seminars to ensure all “C” Level Executives have a thorough understanding of any / all new technologies

Support both Offsite and Onsite meetings

Daily Support of “Tech Bar” for walk up users

SCCM Imaging

Bit Locker configuration

Collaborated with other IT colleagues to resolve all issues

GMP certified

Clayton, Dubilier, & Rice New York, NY Mar 2017 – Oct 2017

Global Manager

Provide VIP Technical Services to CEO, Senior Partners, and Board Members

Resolve EUC Escalations from global user community

Supported Windows7, Win8, Win10, DNS, DHCP, Microsoft Office Suite 2003, 2007, 2010, Office 365,

MS Exchange, POP3, IMAP, Mobile Iron, Active Directory, Symantec PGP Encryption

Michael DiBello 973-***-**** adc9cw@r.postjobfree.com

Voya Financial (Formerly ING) New York, NY May 2014 – Mar 2016 Lead Systems Engineer / Executive Support

White Glove 24/7 Support of CEO and all “C” Level Executives and Direct Reports.

Setup and Support both onsite / offsite Board of Director Meetings.

Initiated the Setup and Configuration of an Adhoc Wi-Fi in Executive Board Area and Executive Wing.

Participated with the Implementation and Testing of GOOD Work mobile email.

Daily iOS, Android, Support for Mobile Email.

Responsible for all Network Switches, routers, and cable management onsite.

Installed and maintained file server for all users.

Primary responsible for all escalated issues in Corporate Headquarters.

Supported onsite and offsite Video Conference meetings.

Windows7, Win10, DNS, DHCP, Microsoft Office Suite 2010, Office 365, SMS, SCCM, Service Now, Symantec VIP Access, GOOD Console, GOOD Work, GOOD Access, MS Exchange, Mobile Iron, Active Directory, MS Bit Locker. and remote

40North Industries / GAF Industries (client) North/NJ Mar 2012 – May 2014

Executive Support Specialist

Dexter Technologies onsite consultant

Supported the Owners of GAF / 40 North Industries and all family member’s onsite and home setups.

Maintained Office 365 environment for Ownership.

Windows 7 and Office 2010 Support, Provisioned Blackberry, Android, iPhone, iPad support to all VIP users, Managed users, and groups in Active Directory.

Warner Music Group New York, NY May 2009 – Mar 2012

Executive Support Specialist

24/7 support for company Chairman/CEO and Senior Leadership team.

Create corporate images for VIP users.

Windows 7 and Office 2010 / rollout team.

Configure home network installs and support.

Blackberry, BES, Android, iPhone, iPad support to all VIP users.

Global Video Conference setup and troubleshooting.

Executive Support Consultant North/Central NJ Sept 2008 – May 2009

Clients include Wyeth Pharmaceutical, Everest Reinsurance, DRS Technologies, and Needham Financial.

Supported VIP/ Executives onsite and remotely for all technical issues.

Managed all escalated Urgent and High Priority calls.

DHL, Inc. Plantation, FL Feb 2008 – Aug 2008

Executive Support Analyst

Supported VIP/ Executives onsite, remotely, and at their homes for all technical issues.

Installed and supported desktop / laptop PC’s Blackberry’s and printers. Imaged and joined computers to the domain and correct Active Directory OU’s.

Responsible for managing day-to-day operations at site, including scheduling/follow-ups.

Distributed tickets to team members, verifying issue resolution to client’s satisfaction.

Novartis Pharmaceuticals (client) East Hanover, NJ Feb 2007 – Sept 2007

Executive Support

CitiXsys onsite consultant responsible for Windows XP and Lotus Notes rollout and HW/SW upgrades associated with project.

Michael DiBello 973-***-**** adc9cw@r.postjobfree.com

Barr Labs (client) Pomona, NY Sept 2006 – Jan 2007

Senior Desktop Analyst

ITS onsite consultant responsible for ensuring Executive and VIP HW/SW satisfaction and issue resolution on laptops/desktops, Blackberry and other devices.

Bridgewater, NJ May 2002 – Sept 2006

Executive Support Team Lead

Supported VIP/ Executives onsite, remotely, and at their homes with all technical issues.

Technical Team Lead /Assistant Project Manager implementing four new Regional Business Office start-ups.

Assisted with setup and configuration of VOIP system at remote offices.

Installed and supported desktop / laptop PC’s Blackberry’s and printers. Imaged and joined computers to the domain and correct Active Directory OU’s.

Responsible for managing day-to-day operations at site, including scheduling/follow-ups.

Distributed tickets to team members, verifying issue resolution to client’s satisfaction.

Managed all escalated Urgent and High Priority calls.

Maintained and Exceeded Company standard for SLA’s

Trained and supported technicians at remote offices.

Collaborated with server, network, Windows, IMAC, software and UNIX support teams.

Managed 3rd party vendors to maintain and support both hardware and software related issues.

EDUCATION:

The Chubb Institute North Brunswick, NJ 1999

Diploma in Computer Technical Support

Certifications: ITIL, MCITP, MCDST, MCP, A+, Network +

Military (USMC): Marine Security Guard with Top Secret clearance

Specializing in technical warfare and special ops

Basic avionics school for F/A 18 aircraft

Marine section leader in charge of allocating work assignments for maintaining operational readiness

HARDWARE: IBM compatible PC’s, MAC, IDE, SATA, SSD, USB devices, internal and external peripherals, Android, iPhone, Blackberry, iPad, Polycom, Cisco, Life Size, Teams, Skype, Webex video conferencing systems, network switches, routers, cabling, and printers.

SOFTWARE: Windows7, Win8, Win10, DNS, DHCP, Ghost Enterprise, Microsoft Office Suite 2003, 2007, 2010, Office 365, SMS, SCCM, Altiris Client, Remedy Client, Service Now, HP Service Desk, Symantec VIP Access, GOOD Console, GOOD Work, GOOD Access, MS Exchange, Mobile Iron, Active Directory, Bit Locker, Symantec PGP Encryption Crowd Strike.2003, network connectivity and remote

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