Matthew Hilaire

PROFESSIONAL SUMMARY:

• Answered customer’s questions via phone or face to face and provided optimum customer experience.

• Assisted with the technology automation and PCL systems.

• Provided customer service and resolved issues.

• Designed and implemented character building strategies.

• Effective communication both oral and written with lasting results.

• Reported to parent’s child’s behavior and progress throughout camp and helped resolve any issues.

• Provided answers to families about YMCA’s services and assured optimum child care to concerned parents/family members.

PROFESSONIAL EXPERIENCE:

Eckerd Connects Project Bridge

Nov 2017 – May 2020

Lead Transition Support Specialist

• Maintain socially appropriate behavior of youth through sanctioned and designed de-escalation skills and disciplinary procedures.

• Ample experience in cold calling local businesses to generate partnership opportunity for Eckerd Connects.

• Serve as a positive role model to youth at all times through appearance, attitude, and behavior.

• Serve as support for implementing and facilitating remedial education, tutoring and GED prep

• Serve as a mentor for skill building and employability development.

• Assist with coordination and transportation of youth to obtain documents necessary for employment.

• Logistically coordinate and schedule youth in the assigned Circuit for transportation to and from services.

• Transport youth to job sites for interviews, community service projects and/or any other request performed by the Transition Coordinator.

• Maintain sight and sound supervision of youth. Provide a safe and secure environment for all staff and youth.

• Implement the behavior management system and documentation as necessary.

YMCA

May 2017- August 2017

Summer Camp Counselor

• Provided a fun environment for kids.

• Was responsible for training CIT’s (Counselors in Training).

• Created activities and innovative lesson plans to engage the kids in educational way.

• Reported to parent’s child’s behavior and progress throughout camp and helped resolve any issues.

• Provided answers to families about YMCA’s services and assured optimum child care to concerned parents/family members.

Youth & Family Alternative

December 2014-March 2017

Youth Development Specialist

• Coordinated leadership tasks and trainings.

• Created Several exercises to encourage teamwork.

• Motivated Youth to address issues in a positive solution.

• Designed and developed inventory procedures.

• Designed and implemented character building strategies.

• Effective communication both oral and written with lasting results.

• Maintained youth behavioral Compliance reports.

• Was a Youth mentor and acted as a positive role model among peers.

Trinity ARP Church

August 2013-October 2015

Interim Youth Director/ Events Coordinator

• Planned and spoke at weekly youth group meetings.

• Coordinated volunteer and youth leaders for recreations and events.

• Prepared youth in leadership skill.

• Built relationships with youth and parents.

Family Dollar

March 2011-April 2014

Customer Service Representative

• Provided customer service and resolved issues.

• Planed & trained new employees.

• Answered customer’s questions via phone or face to face and provided optimum customer experience.

• Assisted with the technology automation and PCL systems.

• Implemented strategic planning processes.

Busch Gardens

March 2010- February 2011

Food Service Attendant

• Provided excellent customer service to guests.

• Coached and encouraged new employees with policies and procedures.

• Maintained quality control over finances.

J.C. Penney

May 2007- February 2010

Customer Service Associate

• Organized Merchandise in department.

• Provided customer service and product information.

• Managed cash register and cash flow.

• Replenished merchandise and set up new promotions.

EDUCATION:

• Chamberlain High School - Diploma Awarded

• Trinity College of Florida - Pursuing a Bachelors in Church ministry (emphasis on youth ministry)

Certification:

• Therapeutic Crisis Intervention- Cornell University

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