Sales Manager
Resume:
Christian Azzi
Head of Non-Food Department
At Majid Al Futtaim- Carrefour Oman
Location:
Muscat, Oman
Contact Number:
E-mail:
*****************@*****.***
Education:
Bachelor's degree, Business Administration– American University of Technology
Professional Experience:
Head of Non-Food Department (HHH- LHH- Textiles)
June 2019 - Present
Work on selling area: Control 72 employees. Control section’s appearance, cleaning, and pricing.
Control shelves replenishment and display of stocks. Control in-store and local promotions.
Visual control of the standard signage for families and items. Control the quality of the product
Presentation.
Business Cycle: Control that the order schedule is respected. Control the coherence of the zones.
Control the waste and customers exchange and refund. Control that the return procedure is followed.
Control internal sales and invoices. Validate price change.
Commercial management: Follow daily the departments stocks. Meet with the suppliers and check all
Rebates, credit notes and collections done by managers. Control that section managers follow their daily
Sales and tasks. Control e-mails. Follow departments daily and monthly margin. Set budget and forecast
With finance team.
Head of Light Household Department- Carrefour
Sep 2018 - Present
Buying, Analyzing and negotiating light household items from suppliers. Control section managers, supervisors, staffs, merchandisers, department, display, planogram, stock and inventory.
Control product, promotions, replenishment. Control that order schedule is followed. Control Warehouse, security, waste, returns, and inventories. Control department margin, killer offers, stocks.
Communicate with different departments (decoration, HC, Maintenance, etc...)
Carry out daily briefing with section managers regarding previous day sales, tasks and target of the day.
Listen to customers and react directly to their complains.
Head of Textile Department- Carrefour
Oct 2014 - Present
Responsible for all functions of the departments. Oversee the Managers, supervisors, staffs and
Merchandisers. Implement strategies to increase profitability. Enforce quality customer service,
Mentor and train employees. Maintain and improve company standards. Manage the execution
Of product promotions. Recruit, coach and train employees. Oversee the implementation of strategic
Set and manage the sales budget of each department. Oversee the full company commercial part.
Manage the margin of each department, the stocks, the sales, and the inventories.
Support managers and HO with their negotiations with suppliers.
Acting Operations Manager – Fiordelli Men’s wear
May 2013 - August 2014
Direct and coordinate activities of businesses or departments concerned with the production,
Pricing, sales, and/or distribution of products. Manage staff, preparing work schedules and
Assigning specific duties. Review financial statements, sales and activity reports, and other
Performance data to measure productivity and goal achievement and to determine areas
Needing cost reduction and program improvement. Establish and implement departmental
Policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire
And train new employees. Direct and coordinate organization's financial and budget activities
To fund operations, maximize investments, and increase efficiency. Determine goods and
Services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking
Inventory. Develop and implement product marketing strategies including advertising campaigns and
Sales promotions.
Shop Manager – Fiordelli Men’s Wear
October 2010 - April 2013
Monitor and maximize retail budgets and product inventory, purchasing and sales.
Work closely with regional managers and store owners to coordinate and determine the most
Cost-effective marketing and strategies. Interview and selectively hire the most qualified
Candidates. Provide detailed training and maintain the skills and well-being of current staff with motivational incentives and evaluations. Address customer needs by immediately resolving
Conflict. Inspire long-term customer relationships and creatively placing merchandise in a way that best catches customer's attention.
Assistant Manager – Big Star clothing
June 2009 – Feb 2011
Ensure the business operations run smoothly in the shop keeping on track to meet the monthly budgets and targets. Provide training for staff and new recruitments. Provide excellent customer service. Prepared to attend to urgent customers when required. Planning schedule and duties for staff. Monitoring the displays of products on shelves. Handling the deliveries, checking quality, price and correct quantity.
Shop Manager – Bestseller (VERO MODA AND JACK & JONES)
Nov 2008 - May 2009
Recruiting and hiring qualified applicants to meet the store's needs. Train and support assistant managers to perform their daily Tasks efficiently. Maximize sales and measure sales performance on a daily basis. Liaising with office and sales associates to Adjusting stock levels, and customer requests. Managing the shop floor daily activities making sure customer satisfaction throughout sales and staff presentation. Facilitate proper communication between Department Sales Managers and the buying
Office about fast and slow selling classifications and styles, planning and adjusting stock levels, and customer requests.
Assistant Manager – AZADEA GROUP
May 2006 - October 2008
Managing sales, staff operations and transactions. Managing Inventory stocks and the preparations of all purchasing orders. Arranging regular meetings with sales team to make sure monthly sales are on target. Monitoring shop activities to ensure customer satisfaction. Apply and maintain guidelines and standards for visual presentation and store appearance. Make daily briefings to inform on all novelty lists. Involved in market and product studies. Responsible for staff recruitment and the training of shop managers with the collaboration of HR.
LANGUAGES:
English
Level: (Expert) Experience: More than 10 years
Arabic
Level: (Expert) Experience: More than 10 years
French
Level: (Expert) Experience: More than 10 years
Arabic
Level: (Expert) Experience: More than 10 years
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