Hardworking Business Analyst with over 3 years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Engaging and personable with the ability to monitor work quality, manage key milestones and deliver projects successfully and on time.
InVision & Figma
Children of Inmates – Business Intelligence Analyst Feb 2019 – Nov 2019
Brought on to lead implementation and management of Business Intelligence via Tableau
Developed Tableau dashboards, reports, and stories that monitor project budgets and expenditures.
Gathering and cleaning data to be imported into Tableau
Presented findings and data to team to improve strategies and operations
Proposed solutions to improve system efficiencies based off of analytics to support your recommendations
Improved data accuracy, viability and value by improving and streamlining processes regarding data flow and data quality.
Florida International University – Business Analyst May 2016 – Feb 2019
Lead workshops to gather requirements for features to be added, modified, or removed on internal client management system.
Interview stakeholders and key team members to capture user stories, processes, alternatives, and risks.
Develop project plans that conform to Software Development Life Cycle standards and provide comprehensive status reporting for ongoing projects.
Input requirements into project backlog via Jira/Trello
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
Communicate stakeholders' business requirements by constructing easy-to-understand data and process models.
Creating mockups to present to stakeholders and key team members via inVision/Figma
Reengineered process for patient referral system using Microsoft Visio
South Florida Cares - Program Coordinator June 2014-Febuary 2016
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Provided ongoing direction and leadership for program operations.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
2 College Brothers Moving - Operations Manager February 2011-April 2013
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 60%.
Bank of America - Teller August 2009-January 2011
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Coordinated daily cash reconciliation in high-volume location.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Identified sales opportunities and referred customers to branch partners in financial services.
Southeastern University, Bachelor of Science May 2020
Business and Professional Leadership
*Undergraduate Certificate in Business Analysis