Manasa . N

D/O of Late Nagesh Rao

No. **, **

th

Main Road, near KEB office

J C Nagar Kurubarahalli

Bengaluru- 560086

Phone number – 91-984*******

E-mail – adc99v@r.postjobfree.com

Career Objective

To obtain a responsible career opportunity that utilizes my experience in a vibrant environment where in my interpersonal, innovative and conceptual skills can be effectively put to use and encourage so that I will be able to contribute to the development of the company and develop myself as well.

Education

Bachelors of Science (Physics, Chemistry, Mathematics), Bengaluru University – 2012 Pre University, PU Board of Karnataka – 2009

SSLC, Karnataka Secondary Education Board - 2007

Work Experience

Fidelity Investments, Bengaluru

Duration - From 24

th

May 2012 to 06

th

February 2020

Designation –Senior Process Specialist (Work Group Leader)

Responsible for working on day to day generic email related to queries and service requests raised by the internal and onshore partners

Producing daily volume reports for the entire team, handling volume and backlog clearance

Escalation handling and high priority query resolutions

Effectively handle customer queries and escalations and try to solve them as per the stated business rules and SLA

Publish daily, weekly and monthly metrics of our team

Helping team when they are in trouble and resolving the issues ASAP

Training end to end process to the Offshore and Onshore partners Skills

Strong verbal and written communication skills, with a strong ability to collaborate and influence across organizations

Leadership skills to understand, help, manage and works as a team

Good knowledge of excel formulas

Great knowledge of the few applications which was handled within the organization for back office processing

Ability to work beyond the shift timing based on business requirements. Qualities

Enthusiastic

Objective oriented

Team player

Likes to take challenges

Works under pressure

Achievements and Awards

Consistent performer in the process and received many “Zero Defect” awards.

Received “On the spot” award twice

Received “You have earned it Induvial” award

Our team received “You have earned it Team” award Interests

Listening to music

Reading novels

Other Details

Languages Known: Kannada, English and Hindi

Declaration

I here declare that the above mentioned details are true to my best knowledge. Place: Bengaluru

Thank you

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