VINOD KUMAR

adc98z@r.postjobfree.com ***, Sonia Colony, Manav Chowk, Ambala City-134003, Haryana, IN

+91-989*******, linkedin.com/in/vinod-kumar-65717444 Award winning & motivated Customer Service enthusiast, highly organized & self driven individual with 15+ years of experience in Customer Services, Operations & Administration. SKILLS

Front & Back-end Operations MIS Escalation management Vendor management Problem solving skill Customer satisfaction Effective written and verbal communication Leadership Team Work Business acumen Critical thinking Influencing Adaptability Microsoft office Research Flexibility Integrity Independence Communication Quick learner Self motivated Analysis Business Development STRENGTH

Positive attitude Punctuality Dedication to work & responsibility EXPERIENCE

• Office Manager, Indiana Machine Tools, Mandi Gobindgarh Mar 2019 - Present

• Customer Relationship Manager, BSI Group, Delhi Jul 2018 - Feb 2019

• Customer Services Executive, Gateway Rail Freight Ltd, Ludhiana Jan 2015 - Apr 2018

• Sr. Exec. Admissions, ITFT Group, Chandigarh Jan 2014 - Dec 2014

• Accounts & Admin Executive, Max Life Insurance Co. Ltd, Ambala Aug 2008 - Aug 2013

• Accounts Assistant, Mahindra & Mahindra Finance, Ambala Apr 2007 – Jul 2008

• Insurance cum Billing Exec, Joshi Autozone Pvt Ltd, Chandigarh Jan 2006 – Mar 2007

• Data Entry Operator, ERDC-PMDF, Ambala Sep 2003 – Dec 2005 EDUCATION

• M.Sc (Master of Computer Science) Maharishi Dayanand University, Rohtak 2001 –2003

• B.Com (Bachelor of Commerce) Kurukshetra University, Kurukshetra 1998 – 2001 ACHIEVEMENTS & AWARDS

• Certificate of Achievement Max New York Life Insurance PAN India level contest for Paid Business

• Certificate of Recognition Max New York Life Insurance Risk identification & Management

• Certificate of Performance- June Cam Neeti Contest Max New York Life Insurance Regional Level Contest for Paid Business

• You Are a Winner Certificate Max New York Life Insurance Zonal Level Contest for Paid Business

INTEREST

Gardening Social causes

LANGUAGES: English, Hindi, Punjabi

PASSPORT NO: L9517454, Validity: 22.05.2024.

Declaration:

I hereby declare that all the above information is correct to the best of my knowledge and belief. Place -

Date - Vinod Kumar

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