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Customer support, service, Team leader

Location:
Mysore, Karnataka, India
Salary:
20,000
Posted:
May 17, 2020

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Resume:

Jishith NJ

#**,*** ***** *, *** Phase

KHB Colony, Hootagalli, Mysore - 570018

Email: - adc96s@r.postjobfree.com

Mobile: - +91-636*******

Job Objective:

To work in the highly demanding customer service industry in a progressive and professional environment utilizing and nurturing my inherent talent and developing competitive skills. Professional Summary:

6.5 years of experience as senior agent, Technical support and Service engineer at highly respected companies are testament to my commitment and ability. Technical Expertise:

Diploma in MS office

DOS, MS-Word, MS-Excel, MS-ppt, MS-Outlook

Ms-Access

Programming Languages C, C++,

Certification:

C programming

Professional Training:

E-mail & Telephone Etiquette.

Career Path in Details

Feb 13th 2012 – March 17th 2013.

Project # 1

Employer - Sun Business Solutions

Position Held - Customer Sales Executive.

Client - Sun networks

Process - B2C

Responsibility :

Responsible for Successfully Scheduling the Installation activity for the SUN products purchased by the customers.

Maintenance of the day to day installation activities and trouble shootings the technical issues.

Oct 16th 2014– Aug 16th 2016.

Project # 2

Employer - GE India Industrial Solutions

Position Held - Service Engineer (GLOBAL) / Non Voice Responsibility :

Responsible for Successfully Scheduling the Service activity for the GE products purchased by the customers.

Ticket rising and follow up till complaint gets resolved.

Maintenance of the day to day installation activities and Commissioning. Sep1st 2016– Jan 23rd 2018.

Project # 3

Employer - GE Global

Position Held - Technical Trouble Shooting Associate & Service Engineer / Non Voice Responsibility :

Responsible for Successfully Scheduling the Service activity for the GE products.

Maintenance of the day to day installation activities and Commissioning.

Assisting the customers by providing Technical Trouble Shooting steps. Feb1st 2018– Dec 20th 2018.

Project # 4

Employer - ELYSIAN AIIMS Business Solutions / Non Voice Position Held - Technical Trouble Shooting

Responsibility :

. Assisting the customers by providing Technical Trouble Shooting steps. Jan 5th 2019 – Oct 10th 2019

Project # 5

Employer - VB Academy

Position Held - Faculty

Responsibility :

Conducting Classes for PUC Students.

Oct 15th 2019 – Jan 18th 2020

Project # 6

Employer - Patron Tech

Position Held - Team Leader

Responsibility :

Handling the team .

Coach team members.

Develop team strengths and improve weaknesses

Identify team goals and evaluate team progress

Educational Qualification:

Education Year of passing Name of Institution % of mark Diploma in Mechanical

Engineering

2011 Vidyavardhaka 69.27%

S.S.L.C 2005

Karnataka Secondary Examination

Board

59%

Personal Skills / Responsibilities:

I can handle multiple tasks, working well under the pressure.

Comprehensive problem solving abilities.

Good Communication skills.

Believe in team work.

Willingness to learn.

Good marketing skills.

Have good capability to analyse the product.

Can handle things in any type of situation.

Personal Profile:

Date of birth : December 01, 1989

Nationality : Indian

Sex : Male

Marital status : Married

Language:

International : English

Indian : Kannada, Tamil, Malayalam

I here by declare that all the statements made above are true, complete and correct to the best of my knowledge and believe.

Place: MYSORE

(Jishith NJ)



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