JACLYN MALUNDA BAT-OG

Email: adc95m@r.postjobfree.com Address: MuroorRoadAbuDhabiUAE

Mobile Number: 055*******

EXPERIENCE:

Cansco Dubai LLC

Materials Document Controller (April 2008- October 2019)

Receive, format and file current technical documents, equipment assets, parts from equipment suppliers and vendors for rental and non rental assets, inventory spare parts. Review, upload and maintain required technical documentation in Exceed and CMS DMCC server. Update and archive Materials Document files allowing full traceability of any item and where appropriate, full life cycle history from purchase, through service history to disposal. Identify document control improvement opportunities, make recommendations and implement approved changes to improve overall business performance.

Du Emirates Integrated Telecommunications Company PJSC

Customer Service/ Retail Sales Executive/Document & Inventory Assistant (July 2011- April 2018)

Identify customer needs and expectations in a friendly and timely manner demonstrating du brand values at all times. Deliver exceptional customer service through retail experience by providing information on all the product and services to help customer to make suitable choices. Achieve the individual agreed quantitative sales targets to different product and services. Ensure all the policies and procedures are adhered to, including retail sales and company policies and procedures. Handle different form of payments including cash and credit cards, ensuring adherence to agreed policies and procedures at all times. Work collaborates with the team to ensure company image and brand values are illustrated at all the times. Provide feedback for continuously improve the overall customer experience. Ensure and update knowledge of all retail systems to ensure streamlined effective services. Check and display stocks as required and ensure shop appearance is always in line with the set of standards. Flexible to provide support across the shop as required. Conduct document audits confirmation, ensure current and accurate reflection of records. Create document fling and organizing systems that are both effective and efficient. Log document request and retrieval as per customer's requirement or request. Confirm delivery of documents to proper personnel and channels. Maintains database, performing physical count of inventory in regular basis. Reconciles actual stock count to computer generated reports.

E PLDT Ventus

Team leader/ Supervisor (August 2004- February 2007)

Responsible for ensuring the highest level of service, directly responsible for a team of customer service representative. Carry out supervisory responsibilities in accordance with the Company's policies which include interviewing, training of employees. Planning, assigning and directing work, appraising and directing performance, rewarding and disciplining an employee and attending customer complaints and resolving problems. Interpret and enforce company policies and safety regulations with customer service representatives. Handle and resolve CSR problems/ issues and elevate them to senior management as required. Responsible for the operational success, plan and execute team plans, set up controls and improve work processes. Actively share ideas in streamlining and enhancing work processes as well as conceptualizing ideas to boost CSR morale and loyalty, encourage sharing of ideas with the team and promote healthy competition among the team.

EDUCATION:

CENTRAL PHILIPPINE UNIVERSITY 2000- BACHELOR OF SCIENCE IN BIOLOGICAL SCIENCE

SKILLS:

Highly developed oral and written communication skills. Multitasker, team player, attention to detail. Proficient with various software programs including MS Word, MS Excel and MS PowerPoint.