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Front Office Housekeeping

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 17, 2020

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Resume:

CURICULUM VITAE

Name : Joseph Patrice Tsague Ndzifack

Nationality : Cameroon

Address : Dubai

Phone : +971*********

Email : adc943@r.postjobfree.com

Languages spoken: English and French

HOUSEKEEPING SUPERVISOR

OBJECTIVE: Seeking a position as a Housekeeping Supervisor. Eager to apply exceptional skills in overseeing the work of housekeeping staff to ensure that cleanliness standards are met. Effectively provides encouragement, motivation and training to staff members. The pleasure of pleasing the guest is my driving force.

HIGHLIGHTS OF QUALIFICATIONS

• Excellent management of team members by motivating, developing and directing them as they work.

• Excellent time management skills as well as the time of others.

• Excellent skills in the management of resources by obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Excellent communication skills by conveying information effectively and giving full attention to what other people are saying.

WORK EXPERIENCE

SWISSOTEL LIVING AL GHURAIR DUBAI

1 August 2019 to 22 April 2020

HOUSEHEEPING SUPERVISOR

responsibilities & Skills

•Prepare Housekeeping Attendants job assignments.

•Issue keys and supplies to Housekeeping Attendants.

•Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.

•Attend daily meetings and receive special instructions.

•Receive check-outs before reporting them as vacant.

•Receive special requests from guests and carry them out.

•Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.

•Fill out report and hand over found articles to the lost and found department.

•Supervise cleaning of guest rooms, corridors and stairwells.

•Train and assist Housekeeping Attendants and advise Superior about performance.

•Assist with inventory and ensure that all housekeeping machines linens and equipments are properly handled and maintained.

SWISSOTEL LIVING AL GHURAIR DUBAI

1st March 2018 to 1st August 2019.

Head Housekeeping Attendant.

responsibilities & Skills

• Responsible for supervising the work of the on-duty staff.

•Assign duties to the employees.

•Issue cleaning equipment and supplies to the staff for respective duties.

•Confirm with the front office for special guest requests such as flower arrangement in the room, etc.

•Ensure that arrival rooms are made ready on time.

•Make sure that the checkout rooms are cleaned and handed over to the front office on time.

•Update the system with real time status of room occupancy and the cleaning status.

•Prepare shift closure report.

•Give and take proper handover at the end and beginning of the shift.

•Coordinate with the housekeeping manager for conducting the performance appraisal.

•Analyze the staff performance for developing training plans.

•Train new employees for adapting to the hotel SOPs (Standard Operating Procedures.

AL GHURAIR RAYAAN AN D ARJAAN by ROTANA and SWISSOTEL LIVING AL

GHURAIR DUBAI

21 Janaury 2015 to 1st March 2018

ROOM ATTENDANT

responsibilities & Skills

•Work in accordance with the SOPs (Standard Operating Procedures).

•Report to the shift in charge supervisor.

•Responsible for the general cleanliness of all assigned work areas.

•Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms.

•Made beds replenishing linens cleaning bathrooms vacuuming halls dusting and mopping.

•Checked all vacant rooms daily to keep fresh.

•Disposed of trash waste and other disposable material.

•Maintained all equipment used in completion of housekeeping duties.

EDUCATION AND QUALIFICATION

Bachelor Degree (2011).

RECOGNITIONS

Certificate of achievement in cross training as a housekeeping supervisor in Al Ghurair Rayhaan and Arjaan by Rotana, Dubai.

Certificate of excellence as Departmental Colleague of the Month: Al Ghurair Rayhaan and Arjaan by Rotana, Dubai (March 2016)

Certificate of Appreciation in recognition of my valuable and genuine contribution towards the successful Launch Event (28th February 2018)

REFERENCES

Esther Ezekiel : Assistant Director Talent and Culture

Tel: +971 (0-502******

Email: adc943@r.postjobfree.com

Diana Tumasova : Executive Housekeeper

Tel : +971 (0-508******

Email: adc943@r.postjobfree.com

“I am committed to providing the best possible experience for guests and employee”



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