Manager Customer Care

Monica Keough

Sunrise fl ***** 954-***-**** ***********@*****.***

Dedicated operations manager with twenty five years of experience, familiar with all aspects of daily business operations and customer care management across services and administration. Extensive experience working in general public settings and knowledgeable of all office functis.ons with a solid background in customer services and marketing. Excels at multi-tasking in fast paced environment

Skills

Operations Management

Marketing

Quality Assurance

Quality Cost HR Procedures

Staff Recruitment & Retention

Warehouse/Productive

Hazmat DOT regulations 49 CFR

Distribution center

Inbound/outbound distribution

Supply chain

SAP

Coach and Mentoring

Forklift Certify

Handle TWIC

QuickBooks

Shipping & logistics

Customer Service

Bilingual English – Spanish

Inventory Control

OSHA

Regulations 29 CFR

Environmental Regulations 40 CFR

Microsoft Word, Excel

Professional Experience

Cliff Berry Inc.

Environmental Services

Disposal Services Warehouse and Logistics Manager

Miami, Nov 2015- Present

●Verify shipment for accuracy and documents discrepancies

●knowledge of solid waste collection and practices

●Familiarity with EPA, DOT and OSHA regulations.

●Ability to prepare and maintain accurate and complete records and reports

●Ensured compliance to all waste management regulations and transportation of hazardous materials.

●Maintain metrics, reports, process documentation, customer service logs, or training or safety records

●Ensures that order arrives and are dispatched on time to the appropriate destinations

●Maintained knowledge on all treatment storage plans and disposal of waste materials.

●Evaluated chemical wastes and its compatibility.

●Manage day to day operations of the warehouse and staff.

●Determine needs for expansion of routes and schedules

●Supervise and manage logistics team

●Manage 10 day Hazwaste warehouse

Nunzes Enterprises

Import-export

Manager – Marketing E-Commerce & inventory control

Sunrise, Florida. March 2012-Nov 2015

●Contact, schedule and arrange sales, proposals, quotations and follow up. Work remotely with Latin markets for sales and monthly billing

●Attend meetings, conferences and seminars related to the Call Center Industry.

●Respond to prospective and existing client requests and ensure these are handled in appropriate time frame.

●Maintains rapport with customers and sales team by arranging continuing contact; researching and developing new sales opportunities; setting priorities; resolving problem situations.

●Monitoring administrative area, billing and payments.

●Inventory control, inventory tracking, inv. Administration

Armelline Express Lines

Transportation

Dispatch and Logistics Manager

Doral, fl

July 2014 to Dec. 2014

●Outbound, Southbound, Shuttles, Freight

●Analytical and problem resolution

●Managing staff training issues, motivating other members of the team

●Project management

●Setting objectives.

●Logistics

●Coach and Mentoring

●Warehouse productivity

Seafreight Transport

Overseas Transportation Company

Hazardous Materials Specialist

Port Everglades, Florida. 2011- 2012

●Performs daily ongoing monitoring of local environmental conditions during task force operations.

●Prepare daily survey and identification of the presence of hazardous materials.

●Provide timely and efficient completion of Ensuring MSDS for all hazardous materials carried

●Maintain electronic files necessary to generate daily reports and keep confidentiality of customer records.

Vecenergy (South Florida Materials)

Fuel Distribution

Senior Terminal Operator

Port Everglades, Florida 2009- 2011

●Responsible for daily operation of Terminal, maintenance equipment, repairs and compliance, receiving, storing, transferring, loading, testing and inventory reports of petroleum products.

●Gauges all storage tanks and takes meter readings for all products on a daily basis. Calibration and adjustments all additive injection systems. Perform quality controls and Hazardous Materials Training.

●Performs all daily and monthly reconciliation of product inventories. Monthly audit.

●Ensures that Company Policies and Procedures are followed. Responsible for administrative duties and payroll.

●Annually Inspection of trailers and 800 train drivers.

Marathon Petroleum Company LLC LP

Fuel Distribution

Advanced Terminal Assistant/Terminal operator

Port Everglades, Florida. 2000 - 2008

●Responsible for daily operation of Terminal, maintenance equipment, repairs and compliance, receiving, storing, transferring, loading, testing and inventory reports of petroleum products.

●Gauges all storage tanks and takes meter readings for all products on a daily basis. Calibration and adjustments all additive injection systems. Perform quality controls and Hazardous Materials Training.

●Prepare all daily and monthly reconciliation of product inventories. Monthly audit.

●Ensures that Company Policies and Procedures are followed. Responsible for administrative duties and payroll.

●Annually Inspection of trailers and 800 train drivers

Education & Certifications

Education

Administrative/Business - Institute John F. Kennedy – Queretaro, Mexico

Agriculture Engineer - ITESM Campus Queretaro, Mexico

References Available Upon Request

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