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Customer Service Sales

Location:
Chennai, Tamil Nadu, India
Salary:
50000 per month take home
Posted:
May 17, 2020

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Resume:

PREETHI. P

ADDRESS AND CONTACT DETAILS:

Door No: 651, G1, Pin Code - 600117.

Kagidhapuram 1st street, Tel No: +91-979*******

Sunambu kulathur, Email:adc93e@r.postjobfree.com

City – Chennai,

State –Tamil Nadu,

Country – INDIA.

OBJECTIVE

To strive for excellence in an organization. I am looking for an opportunity where my presence will be a mainstream requirement. Where I can prove my skills in terms quality, higher efficiency, Leadership, Implementation of complex operation, multitasking and result driven positive output in a shipping or company which is matching my profile.

WORK HISTORY

Company name : Shell Business Operations India Pvt ltd.,

Designation : Voyage Advisor

Period : Feb,04, 2019 – Apr,21,2020

Company name : Maersk Global Services Limited.

Designation : Process Expert

Period : April 11, 2012 – Dec, 27th, 2018

Company name : Tata Consultancy Services Ltd.

Designation : Process Associate

Period : Feb, 01, 2010 to April, 03, 2012

Company name : First Source Ltd, Trichy

Designation : Senior customer Service Associate.

Period : Mar, 08, 2008 to Jan, 30, 2010

Company name : Citigroup Global Services Ltd, Chennai

Designation : Junior Processing Officer

Period : May, 14, 2007 to Oct 24, 2007

EDUCATION:

1.Bachelor of Commerce (2007) from Bishop Heber College (Tiruchirappalli).

2.Master of Business Administration (2012) from Bharathidasan University (Tiruchirappalli).

3.Six-Sigma Certified form Benchmark (Green Belt).

PROFESSIONAL SUMMARY:

EXPERIENCE IN SHELL: Dealing with expenses which occurs in the ports while loading and unloading oil while transmitting one place to another.

Post Deal Expense Claim Analysis, Negotiation of claims with Counter parties, Owners and bringing profit to books for Shell. Usage of tools like DEX, Radar from Citrix. Working on reports for provisions on monthly basis, Frequent calls with operations team from Singapore main office and other parts of the world.

Done two improvements in time reduction and been implemented. Worked as CI Ambassador and motivated teams to involve in process improvements accordingly.

EXPERIENCE IN MAERSK GLOBAL SERVICES LIMITED:

EXPORT - Booking creation, Confirming Booking, Process Shipping Instructions, create Bill of Lading, sending haulage confirmation, Amendments sending Verify Copy and other VAS (Value added services) as per process requirement. Includes work on Agent view reports and maintain pending tasks are closed and create and ISR when issue pending more than turnaround time.

Improvement Area - Check the Quality of Booking Confirmation, Verify Copy, reduce amendments Tools used CSED, CASE MANAGEMENT.

IMPORT – Send Pre – Arrival notice, Arrival notice, Invoice, Amended Invoice, changes of destination (COD), detention, demurrage and customs manifest and other VAS as per process requirements, like sending Longstanding reports etc.,

RE-EXPORT – Perform Re-export form destination, Customer service email communication - Clarify customer queries across the Globe about the shipments status, booking, delivery, charges etc.

LETTER OF CREDIT - Check letter of credit, Bank Approvals etc., as per SOP.

DOCUMENTATION PROCESS – Create Verify Copy based on shipping instructions feeding booking information into our systems with data from shipping instructions submitted by customer EDI and NON-EDI.

AMENDMENTS – Process amendment requests in case of any changes from customer end.

DOCUMENTS PROCESSED – Shipping Instructions, Bills of Lading, Export invoice, Import Invoice, DG cargo Approvals, Reefer Cargo Approvals, VGM documents, Arrival notice, Pre-Arrival notice, LOE form, Amended Shipping instructions, Letter of Credit, Bank approvals etc.,

QUALITY ASSURANCE: U.S Military Bookings.

Check invoice Quality.

Process check aims to maintain DSO at specified USL and LSL.

Revalidate the rates manually with the help of SOP and current Rate Guide.

Change the Bugs in rates which is already pulled by AFLS and trigger correct invoice to customer portals like IPP, Syncada etc.,

Pull reports from SAP for unpaid and short paid invoices and revalidate them send correct invoices for payments.

Check for Issue log Change the status for bookings about its current status and follow up until final payment is received.

Check for unmatched cases and resolve it.

Clarifications will be sent to related documentation and operations team for proper update of routes to get correct rates in our systems.

Check routes and suggest correct routes as active and request for change in Vessel whenever needed to get correct rates.

Over final invoice is sent after proper quality check, as we handled U.S Military Bookings it needs more diligence and pay attention to details.

SALES QUOTE CREATION – Create sales quotation as per contract or tariff.

Check quality of quotations. Tools used AFLS.

EXPERIENCE IN SEALAND, MAERSK, US GOVT Military.

Skills improved working in above process: In Maersk got an exposure towards shipping. Planning, Teamwork, Customer Service, Quality check, Analytical thinking, Process Improvements, Lean Sigma, first time resolution, Leadership, taking ownership, result driven work, Productivity with 100 % quality.

EXPERIENCE IN TATA CONSULTANCY SERVICES LIMITED:

My work in TCS was, we will fetch the data from data base and make Excel reports for clients then send it on weekly, daily or monthly. This work enables us to identify difference between sales of products depending on the frequency required above. I have handled some of the major client’s sales reports like Unilever, Coca-Cola, and Heineken.

EXPERIENCE IN FIRST SOURCE LIMITED:

My Work in First Source is attending inbound calls for Post Paid Customers (Client Vodafone).

Here we are core responsible for all queries regarding the network when they call to a

Toll-free number. We are responsible to solve all customer queries as below:

Billing Query, resolve customer complaints on products, Customer retention, Promote new VAS products to customer

EXPERIENCE IN CITY GROUP GLOBAL SERVICES LIMITED:

This is my first and best job the start of my Career. My work here with the MARKET RESEARCH TEAM. To check the LC (Letter of credit) documents and approve it to Citi Bank for further processing. This was a very critical process. Where I have been direct person to provide approval.

SKILL SETS:

Lean Six Sigma Green Belt, Give Process Improvements Ideas (Control USL and LSL)

Check Invoice Quality

Production planning

End to End Shipping

FTR First time resolution to maintain Quality in delivery of shipping documents.

Cross Check Shipping Instructions, Verify Copy, Arrival Notice, Amendment Copies, IMO Docs, Re-Export Docs, Invoice etc.,

Create Case in Case Management for issue resolution.

Documentation

Customer Service

Submitting White Paper

Communication

Training (Cross training)

Analytical

Conducting Team Meeting and Send MOM

Microsoft Excel, (MS Office) Reports

Proactive and enthusiastic

Innovative

LANGUAGE SKILLS:

•ENGLISH – Both Speak and Write

•HINDI – Both Speak and Write

•Tamil – Speak

PERSONAL DETAILS

•Father ‘s Name : G. PANNEER

•Marital Status : Married

•Date of Birth : 29-April-1986

•Gender : Female

•Nationality : Indian

•Have Passport : Yes

•Ready to Travel : Yes (Business Trip) or relocation.

•Preferred Work Location : Any

•Passport Expiry Date : 22.05.2028

DECLARATION

I hereby solemnly affirm that all the details provided above are true to the best of my knowledge and belief, and that always, I shall carry myself in a manner that lends dignity to the organization and worthy enough of the person.

Yours truly,

PREETHI. P



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