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Location:
Wake Forest, NC
Posted:
May 17, 2020

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Resume:

Sandy Richardson-Hicks

*** ** *** ** ****

Louisburg, NC 27549

919-***-****

adc93b@r.postjobfree.com

Skills/Qualifications

Bio Work Certification

Received college scholarship from Golden Leaf Foundation

Associate Applied Science Legal Secretarial

Bio Work Certification Education and skills Obtained:

Practiced CGMPS, chemical processes, Biomanufacturing, Measuring Process Parameters, Equipment & Utilities, Operations & Controlling Manufacturing Environment and Production. Facilities & Manufacturing Environment, Practiced aseptic gowning techniques, SOP’s

Work Experience

Student 03/20 to Pre.

Family Caregiver 10/19 to 03/20

Johnston County Social Services, Smithfield NC 06/19 to 10/19 Income Maintenance Specialty Caseworker III Retired

Kept records or prepare reports for owner or concerning visits with clients

Provided information or refer individuals to public or private agencies or community services for assistance

Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

Submitted reports and review reports or problems with superior

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Service Orientation — Actively looking for ways to help people

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

Speaking — Talking to others to convey information effectively

Office of NCFAST, Research Triangle, NC 04/18 to 01/19

NCFAST Business Systems Analyst

Modified existing software to correct errors, allow it to adapt to new hardware, or to improve its performance

Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints

Conferred with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces

Stored, retrieve, and manipulate data for analysis of system capabilities and requirements

Designed, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design

NC fast user experience with user stories and test scripts

Jira, Share points, scrum standup

Durham County Social Services, Durham, NC 4/18 to 08/18

Staff Development Specialist

Analyzed training needs to develop new training programs or modify and improve existing programs

Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement

Planned, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

Prepared training budget for department or organization

Conferred with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors

Franklin County Social Services, Louisburg NC 10/08 to 4/18

Income Maintenance Specialty Caseworker III

Kept records or prepare reports for owner or concerning visits with clients

Provided information or refer individuals to public or private agencies or community services for assistance

Visited individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures

Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

Submitted reports and review reports or problems with superior

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Service Orientation — Actively looking for ways to help people

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

Speaking — Talking to others to convey information effectively

Writing — Communicating effectively in writing as appropriate for the needs of the audience

Franklin County Social Services, Louisburg NC

Records Manager 4-2006 to 10-2008

Conducted needs assessments to identify document management requirements of departments or end users

Consulted with end users regarding problems in accessing electronic content

Monitored regulatory activity to maintain compliance with records and document management laws

Assisted in determining document management policies to facilitate efficient, legal, and secure access to electronic content

Implemented electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists

Franklin County Social Services, Louisburg NC

Income Maintenance Caseworker II 7-2002 to 10-2008

Interpreted and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights

Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits

Kept records of assigned cases, and prepare required reports

Compiled, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status

Answered applicants' questions about benefits and claim procedure

Computer Skills

POWERPOINT LEVEL

MICROSOFT EXCEL, WORD

NC FAST SYSTEM

JIRA

MICOSOFT OUTLOOK

EDUCATION

VANCE GRANVILLE COMMUNITY COLLEGE 03/20

HARDBARGER JUNIOR COLLEGE OF BUSINESS-4/91



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