TeRyjah Stokes

910-***-**** E: adc906@r.postjobfree.com

Okinawa, Japan 96384

PROFESSIONAL

SUMMARY Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering over 5 years of experience in related roles, as well as a passion for improving service delivery, enhancing knowledge and exceeding expectations in the Military community SKILLS

● Account management

● Cross-functional team

collaboration

● Money handling abilities

● Credit card processing

● Data Entry

● Sales expertise

WORK HISTORY

CYP PROGRAM ASSISTANT 09/2019 to CURRENT

MCCS OKinawa, Japan

● Kept areas clean, organized and stocked, and sanitized surfaces and toys twice daily

● Prepared group activities to enhance socialization, communication, and problem-solving skills for children

● Planned and guided age-appropriate tasks like reading, crafts, literacy, and math

● Created safe and engaging learning environment for groups of diverse children with various learning styles for over 30 children CLIENT SERVICE PROFESSIONAL 12/2018 to 04/2019

H&R Block Jacksonville, North Carolina

● Kept meticulous records of all client conversations, implementing new data into the computer system each day

● Responded to customer questions via phone, email, and in-person

● Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service

● Adhered to company policies and scripts to consistently achieve call-time and quality standards Managing up to 200 clients daily ASSOCIATE TEACHER 06/2018 to 12/2018

Kiddie Kollege New Bern, North Carolina

● Consulted with parents to build and maintain positive support networks and support continuing education strategies

● Promoted physical, academic, and social development by implementing diverse classroom and outside activities

● Observed children to identify individuals in need of additional support and developed strategies to improve assistance

ASSEMBLY LINE OPERATOR 01/2018 to 06/2018

Moen New Bern, North Carolina

● Conducted quality assurance inspections on finished components and identified issues

● Made and revised setups on test strands previously calibrated by other staff

● Executed entire assembly process by accurately interpreting set-up sheets, client orders, drawings, or blueprints

CUSTOMER SERVICE REPRESENTATIVE 11/2015 to 04/2017 Kohl's Department Store Wilmington, North Carolina (NC)

● Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction

● Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies

● Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes

● Minimized accounts receivable collections and reconciled customer billings and statements

CUSTOMER SERVICE REPRESENTATIVE 10/2014 to 11/2015 Foodlion Wilmington, North Carolina (NC)

● Collected customer feedback and made process changes to exceed customer satisfaction goals

● Provided primary customer support to internal and external customers in fast-paced environment

● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

● Processed POS transactions, including checks, cash and credit purchases or refunds

EDUCATION

Esthetic Technology

Cape Fear Community College, Wilmington

High School Diploma

E.A Laney Highschool, Wilmington NC

Some College (No Degree) Accounting

American Public University, West Virgina

Currently Pursuing a Degree in Accounting with an anticipated graduation date of 2022

Contact this candidate