Professional

Latoya Rocha 318-***-****

*** **** **** ******

************@*****.***

Odessa, Texas 79765

Toya Vinson-Rocha@LinkedIn

SUMMARY

Administrative professional with experience at a Fortune 500 insurance company, manufacturing and nonprofit organizations. Proven experience in Public Relations, Workers Compensation, Medical Claims, Health Benefits management and administration. Skilled in project management, business principles and processes. Strong interpersonal skills, with the ability to communicate key data to employees, customers and contractors.

Project Management

Staff Management & Development

Team Development & Management

Workers Compensation Management

Medical Claims Management

Health Benefits Administration

Public Relations Management

Marketing & Sales Management

PROFESSIONAL EXPERIENCE

Department of Family Protective Services, Odessa, TX 2016-present

A Department of the State of Texas-Child Protective Services Unit

Conservatorship Worker

A CVS caseworker monitors children's care while they are in CPS conservatorship. This means working with the parents, extended family, and legal parties help children find a permanent, safe place to live.

Determining each child’s needs and arranging for additional testing, evaluations, records, or further assessments they need.

Finding potential permanent placements for the child by meeting with parents, family members, and other people who are important to the family.

Making sure families get services to keep their child safe and help them keep their child at home.

Visiting children at least monthly to see if the child feels safe where they are living and to ensure their needs are being met and documenting casework activity.

Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child.

Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.

Consortium Venue, Shreveport, LA 2013-2013

A small locally owned venue, that offers clients to have a range of events, from weddings, anniversary parties, brunches, work meetings, and many more.

Executive Assistant

Managed operations, events, accounts payable/receivable, marketing and customer service/relations

manager. Anticipated Chief Executive Officer needs by taking initiative in supporting daily operations, and training administrative support staff.

Created company awareness while attending events held in the community, resulting in more event bookings.

Researched and determined status of unpaid accounts by implementing a more efficient way of tracking and collecting unpaid accounts, ensuring timely receipt of payments.

The Kennedy Center of Louisiana, Shreveport, LA 2012-2012

A small locally operated nonprofit organization that offers community support to at-risk youth.

Mentor Coordinator

Recruited, screened, trained, supervised and tracked mentors for the organization. Created/supported

community partnerships. I managed over 100 mentors/mentees. The mentor served for a year/child.

Streamlined departmental recruitment process on a continuous basis through improved first call contact/response for program client/volunteer applicants, which led to an increase of program participation.

Coordinated, several volunteer fairs/volunteer opportunities within the community, which resulted in increased program awareness as well as an increased number of interested volunteers per client.

Bossier Parish Community College, Shreveport, LA 2008-2009

Local community college serving students with several degree programs

Adjunct Business Instructor

Taught the fundamentals of general business and marketing to a class of 20 or more students in a face to face setting as well as online.

Volunteers of America-NWLA, Shreveport, LA 2008-2009

National Nonprofit Organization designed to help less fortunate disabled people.

Volunteer Coordinator/Recruiter/ Executive Assistant

Anticipated Chief Executive Officers needs by taking initiative in supporting daily operations, and

training administrative support staff. Recruited, screened, trained, supported, supervised and tracked potential mentors for the organization and created/supported community partnerships.

Assisted with the grant(s) application/submission process, ensuring all required information was included in a timely manner, ensuring deadlines were met.

Administered optimum assistance to the Chief Executive Officer as well as Senior Management staff, which resulted in efficient work processes.

Sedgwick-CMS, Southfield, MI 2006-2007

A provider of third-party administration services offering a wide range of insurance products and services to customers that include, claims administration, account management, medical bill review, and loss reporting, control and safety services.

Plant Investigator

Workers compensation liaison with Sedgwick Claims Management Services contracted to work at a General Motors plant, which employed over 500 people.

Performed investigations at the General Motors plant per Claims Examiners request, resulting in timely claims processing.

Conducted job evaluations as well as managed and updated the claimants file by working with other plant departments in order to collect and confirm claim related information per state and company guidelines.

Additional Relevant Experience

Allstate Insurance Company, Shreveport, LA

Casualty Claims Processor/Switchboard Operator

Auto claims and switchboard operator for 100 employees

Achieved and maintained optimal customer service, which resulted in consistent weekly recognition from my supervisors.

Provided on-going support for claims adjusters by collecting and verifying medical related, as any other information requested, which resulted in timely and efficient claims evaluation.

Maintained and documented file activity and conducted appropriate follow-ups ensuring all claims related information was current and up to-date.

EDUCATION / TRAINING

MBA, Management

American Intercontinental University-Online

Bachelors of Arts, Business Administration-Organization Management

Wiley College, Marshall, TX

Associates of Arts, Accounting/Business Administration

Southern University, Shreveport, LA

Senior Claims Law Associate designation

Licensed Insurance Sales-Health, Life, Accidental

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