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IT Project Manager

Location:
Irving, TX
Posted:
May 15, 2020

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Resume:

JACQUELINE HILLMAN

212-***-****

adc8w7@r.postjobfree.com

Executive Summary

I am an experienced technology professional specializing in Project Management and Client Relationship Management. I have 14+ years of experience in project management and more than 8 years as a Technical Project Manager and Business Analyst. ITIL and Scrum Master Certified, I have proven expertise in leading and managing project teams, focused both on technical and operational aspects of the business. I am well versed to fast paced and detail-oriented environments and management of global project team resources. Adaptable at applying technology to business needs and solving complex problems. Have worked in the industry sectors of Pharmaceuticals, Defence & Space, Aviation & Aerospace, Telecommunications, Insurance, Healthcare, Information Technology, Government, Human Resources and Talent Management.

Skills/Tools

Exceptionally strong Communication skills, to communicate information effectively and appropriately to customers, technical staff, managers, and leadership

In-depth knowledge and experience of Software Development Life Cycle (SDLC) methodology

Proficient in different Project Management methodologies such as traditional Waterfall, PMI, Scrum and Agile

Outstanding people and relationship management skills, including the ability to interact effectively with people from all levels, cultural and social backgrounds

Outstanding consultation, negotiation and liaison skills, with a proven record in facilitating collaborative and robust and partnerships with clients and other diverse stakeholders

Leadership skills, to create a collaborative environment and influence people to move toward a common goal

Excellent change management and facilitation skills, ensuring the continuing engagement and motivation of stakeholders in the change process

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and development)

Proficient in Microsoft office suite (MS-Excel, MS Project, MS Visio, MS Access, Power Point, OneNote and Word)

Software: Daptiv, Agari, Zscaler, Tanium, Qualys, Remediant, Wombat Security, JIRA, Confluence, SharePoint, IBM Kenexa Survey Advantage on Cloud, Confirmit Aon Reporting Tool, Modern Survey, Gateway, SAP, Photoshop, WordPress, SalesForce, Lync, Remedy, Slack, Workfront, Netskope, Sailpoint, SmartSheet

Professional Experience

VACO/MorganFranklin Consulting, Charlotte, NC Apr 2019-May 2020

Snr Consultant/Snr Project Manager

Client: United Technologies/Raytheon Technologies

Project: Cybersecurity Projects

Managed and led global and site related Cybersecurity projects for United Technologies/Raytheon Technologies including implementing new security technologies and tools.

Put together weekly status report and provide project updates to PMO and Cybersecurity teams

PMO support and training on project approval Passport process

Maintain metrics, reporting and tracking program to ensure processes worked as designed and risks are being tracked effectively

Secure IT and Passport Board Executive acceptance. Technical and Passport Review Board presentations, kickoff and milestone meetings, identify risk, manage PMO and dashboard reporting

Facilitated and led global and internal project team meetings with broad cross-functional members to communicate the status of various projects, discuss issues/risk, providing agendas and issuing minutes with follow-up actions identified

Interfaced with Legal and IT Compliance teams to ensure compliance activities are completed including OneTrust, Government Cloud requirements, ITAR and DFARS

Next Generation Identity Governance Solution – $5m

oManaged the global implementation of IAM solution SailPoint

oManaged team of 30+ resources including Deloitte vendor team members

oPut together detailed project plan that defined key activities, milestones and resource requirements and tracked using Workfront project tool

oLed project team meetings with UTC, Pratt Whitney, Rockwell Collins, vendor teams and leadership to provide project status updates and mitigate issues and risks

oFacilitated the design and configuration of the identity management life cycle, role management and access certification process using Sailpoint

oFacilitated planning sessions with project stakeholders and IT resources

oDeveloped the communication plan as well as global email communications, following UTC process to gain approval and sign off from Internal Communications, HR and Leadership

oDeveloped training plan

oDocumented weekly project status report including risks and dependencies for upper level management steering committee meetings

oDeveloped and put together Passport presentations to present to the Board to gain approval to move forward to the next phase of the project

Cloud Access Security Brokers (CASB) – $500K

oLed a successful project to deploy a pilot of the Netskope CASB agent in the Commercial Cloud to expose and manage risks related to sensitive data transmissions

oManaged team of 10+ resources including working with vendor PM and technical resources

oPut together detailed project plan that defined key activities, milestones and resource requirements and tracked using Workfront project tool

oLiaison between Network and Project team to test network impact and agent performance

oDeveloped and put together Passport presentations to present to the Board to gain approval to move forward to the next phase of the project

LTI – Larsen & Toubro Infotech, Edison, NJ Nov 2017-Mar 2019

IT Security Project Manager

Client: Catalent

Project: IT Security Projects

Managed and led all global and site related IT Security projects for Catalent including implementing new security technologies and managing key business-facing security initiatives.

Document management, tracking and updating of IT Security policies and SOPs

Maintain metrics, reporting and tracking program to ensure processes worked as designed and risks are being tracked effectively

Develop, write, manage and send out all IT Security articles, Security Awareness communication, IT Security employee updates and IT Security global communication

oIncluding management of corporate-wide cybersecurity training and awareness program, publishing regular articles and posters in corporate communications educating employees on cybersecurity topics along with assisting in running simulated phishing tests

Put together weekly security patching reports and email updates to Leadership and IT teams

Led and developed communications regarding schedule, cost and progress updates

Secure IT and Business Leadership acceptance. Executive presentations, kickoff and milestone meetings, identify risk, manage PMO and dashboard reporting

Facilitated and led global and internal project team meetings with broad cross-functional members to communicate the status of various projects, discuss issues/risk, providing agendas and issuing minutes with follow-up actions identified

Interfaced with all departments to facilitate timely completion of projects, including Senior Leadership, HR, Legal, Finance, Internal Communications and IT Departments

Communicate project status and highlight critical path activities in a timely manner to stakeholders and project team members

Coordinate resources and efforts of team members, third party contractors and consultants to deliver projects that meet and exceed client expectations

Provide leadership and support to all project team members

Establish detailed project plans, including timelines, critical path assessments, risk assessments, contingency planning, mitigation planning and communication planning

Maintain the IT Security SharePoint site

Email Security Project – 150K

oManaged the global implementation of email security solution Agari

oManaged team of 10+ resources

oDeveloped the communication plan as well as global email communications, following the Catalent process to gain approval and sign off from Internal Communications, HR and Leadership as well as regional site approval

oWorked with technical teams and vendors to produce timelines and get the project through funding approval to kick-off

oHelped with troubleshooting technical/process issues

Privileged Access Management (PAM) Project targeted to remediate the risk identified by External Audits – $310K

oLed global project to rollout the tool SecureONE by Remediant to add additional layer of security to the Catalent server environment

oManaged team of 10+ resources including working with vendor PM and technical resources

Web Security - $200k

oLed global project to rollout the web filter tool Zscaler

oManaged team of 15 resources across cross-functional units

oHelped with troubleshooting technical/process issues

Managed Security Service Provider (MSSP) Project – $580K

oManaged the Security project to onboard the selected MSSP provider

oManaged team of 9 resources including internal and vendor members

oDeveloped an alert workflow process

oEnsured supporting runbooks, metrics and access requirements were delivered on time and ahead of Go Live

Fortinet Project - $250K

oManaged Security project to migrate Catalent’s production Fortigate 300C to two HA Fortigate 200E pairs covering two sites

oManaged team to 10+ resources including internal and third-party members

Accenture, Atlanta, GA Sep 2016-Nov 2017

Technical Program/Project Manager

Client: Cox Communications

Project: PCI & Security Compliance

Managed PCI and Security Compliance for Cox BSS (Retail, Integration Support, Customer Care Enablement, Customer Channel Support), Web Strategy, Shared Engineering Platform and Oracle Database teams’ applications and servers.

Manage a team of 6+ resources in Atlanta and IDC (offshore) across multiple areas including Risk and Compliance, Vulnerability Management and Application Security Testing

Presented weekly and monthly KPI meetings to senior management and Directors on the PCI and Security Compliance progress

Provided recommendations to senior management on Remediating Level 4 and 5 vulnerabilities on the

various PCI applications on the Cox Payment Platform

Implemented an Early & Continuous Security Engagement model that resulted in significant reduction in

the number and severity of security defects in the Cox Payment Platform

Vulnerability Management Program

oLead a team of resources to patch and remediate approximately 80% severe and critical vulnerabilities within a 3-month period. Formalized processes and standards

oEstablished automated monthly scanning of all systems across all environments

oOngoing coordination with development and operations teams to remediate vulnerabilities within required timeframes defined by security

Application Security Program

oOrganizing & leading the technical discussions between DevOps and Shared Platform Engineering teams to come up with remediation for Level 3, 4, and 5 vulnerabilities

oCoordinate monthly OS patching of BSS non-PCI applications involving support from matrix teams (Linux, Shared Platform Engineering, IDC, Application Support starting in lower environments and moving to production, ensuring validation of applications and requesting scans from the Security team to confirm remediation

oCreate HLP and ECRs using Remedy and manage communication and updates, coordination of patching/applying configuration fixes activity

oDocument fixes, ensure that lower environments are tested after the fix is applied and managing the production implementation

oCompile accurate list of BSS Applications Server Inventory and provide it to the Security team and inform the team of any updates

PCI Management Program

oContinuing to coordinate between security and various application development and QA teams on integration and automation of code scanning and testing

oWorked with a matrix team of Business Analysts, Systems Analysts, Developers and testers to coordinate across the board changes for PCI Compliance

oAnalyzed the results of weekly scans and penetrations tests, design reviews, source code and other

security tests on Cox’s PCI Application Infrastructure. Decided on remediation and risk acceptance based

on business risk appetite and security requirements

oFacilitate and organize discussions between Security and BSS DevOps teams for certain vulnerabilities that cannot be remediated due to project constraints or for any other reasons, coordinate and support the BSS application validations for infrastructure updates and request PCI exceptions for vulnerabilities that cannot be remediated

oManage the PCI activities for the Oracle DB team and coordinate the monthly Switch-to-Standby activities for Class I DBs - PWEBAPPS and PWEBMSHD, followed by all BSS application validation by the offshore team (IDC)

oManage ECR communication, reporting and all other efforts of the Switch-to-Standby activities on the night of the activity

Aon Hewitt Australia, Sydney, Australia Aug 2014-Sep 2016

Project Manager

Employed by Aon Hewitt Australia as Project Management and Consulting Specialist to partner with client organizations to measure, design, develop and deliver strategies to achieve business results. Leading the delivery of large, complex implementation projects in both Agile and Waterfall environments, including day-today client management and project management of schedules, budgets and all deliverables

End to End project management of SaaS implementation projects from $25k to $1Mn for multiple clients from various industries throughout Australia and New Zealand

Successfully managed and implemented SSO integration for the client Suncorp Group, ensuring connection for 14,000 plus employees

Responsible for setting strategic priorities, and ensuring deliverables/milestones are achieved within cost, schedule, scope and quality

Conducting requirements gathering sessions, setting milestones, reviewing progress and reporting status

Managed project financials in terms of budgeting, resource utilization and project profitability using Aon Gateway management tool

Create and manage project plans and/or resources to meet changing needs and requirements

Management and tracking of software customization, issues and defects

Managed project change control processes, Release management and sign-off procedures while ensuring minimal to no bugs for project go live date

Management and coaching of global based technical team

Oversee the project teams to ensure the reporting tool development process including technical design, coding, testing, QA, turnover to production, acceptance criteria and review schedules are as per the SOW and project plan

Analyze data from engagement surveys and talent assessments and interpret the information for a relevant audience. Using analytics to transform employee engagement data into real business outcomes

Create and deliver final Executive presentations and training of the reporting tool for senior leadership, client project team and business leaders, in-person and via webinar

Coaching and mentoring new project managers

Projects have involved talent assessment, employee engagement and leadership development implementations

IBM New Zealand, Auckland, New Zealand Mar 2012-Aug 2014

Project Manager

Employed by IBM New Zealand, I was responsible for managing multiple employee engagement, customer satisfaction and 360 implementations from start to finish and serve as main client service/business contact, including; initial scoping, requirements gathering, defining responsibilities and timeframes, negotiating mutually beneficial outcomes, managing a project team for delivery and working with clients to ensure the project is delivered successfully and to required deadline.

Managed projects from $10k-500k

Led and managed 65 New Zealand and global client SaaS projects yearly and up to 4-5 projects concurrently

Prime leader and coordinator of project kick-off, internal team meetings, regular update calls/meetings with the client to monitor and update progress, manage expectations and keep project on track

Develop and implement a detailed project plan from start to finish and manage issues and risk throughout project lifecycle

Consult with clients on design, configuration and implementation of cloud based tool, clarifying client reporting and analyses needs/expectations and help manage and deliver on these

Utilized JIRA for creating tasks and tracking progress

Inform clients of ways in which cost, schedule and performance will be affected by changes to the solution. Make recommendations that serve client interests and manage change control processes

Develop and lead training in person and via webinar to groups of between 10-30 of the client’s representatives on utilizing survey results, the SaaS tool and providing feedback through project debriefs

Worked with sensitive and confidential client data, configuring data and information through Excel and transferring to the online tool as per the client’s reporting requirements

Ensuring overall client satisfaction and loyalty through successful implementations and building and maintaining successful relationships with client stakeholders in HR Management and Senior Management positions

Advising and training global IBM employees on the Cloud-based Advantage technology platform and encouraging knowledge transfer and enabling them to use the technology and reporting tool for their own analysis needs

Clients covered all sectors and industries including Advertising, Arts & Media, Banking & Financial Services, Construction, Government, Healthcare & Medical, Information & Communication Technology, Legal, Retail, Science & Technology, Trades & Services

Auckland District Health Board, Auckland, New Zealand Jun 2010-Mar 2012

HR Business Analyst

Supporting the four Northern Region District Health Boards in their implementation of Government health policies, improving value for money expended on health services and the coordination of post graduate training and education

Responsible for providing guidance and HR support to Hospital Services Management and Resident Medical Officers in respect of change management processes, work scheduling management, liaising with key stakeholders and external organizations

Provide day to day support to managers on policies regarding recruiting, compensation, performance management, employee engagement, and employment laws matters

Develop training guides, standard operating procedure and workflow documents for HR programs and process improvement initiatives

Managed change management process for Auckland and Counties Manukau District Health Board’s Medicine Services, including liaising with Hospital Service Management to discuss Service requirements and facilitate/negotiate with stakeholders to design solutions to meet overall department needs

Developed roster systems and the design and implementation of contractual requirements within rosters as needed. As well as workforce management and writing rosters for 23 Medicine Services, consisting of 112 Registrars and House Officers

SharePoint Management of my portfolio services

Ensuring all activities and practices are compliant with the Multi-Employer Collective Agreement and Doctors Union, New Zealand employment legislation and to recognize individual responsibility for workplace health and safety under the Health and Safety in Employment Act 1992

Auckland District Health Board, Auckland, New Zealand Jan 2010-Jun 2010

Project Analyst

Managed the on-boarding and payroll documentation and data for 1300 Resident Medical Officers in the Auckland Region manually through MS Excel, including sending out and tracking starter packs, collating last duties data and sending information through to Outlier Services, arranging IS logins for Resident Medical Officers (RMOs) and managing and compiling the Payroll Reports and Occupational Health Report list

Identifying potential improvements to ensure the continuous improvement and delivery of best practice administration systems and processes

Managing and ensuring data system integrity is maintained and current, as is all relevant documentation during the changeover process, keeping systems up to date as required

Project Work at ADHB

oUK Doctors Orientation – organized the Orientation, co-created the Handbook Manual currently used to advise UK Doctors on Living in New Zealand

oRMO Payroll Manual – provided administrational support during the review process as well as collating update to the RMO Payroll Manual

oAuckland DHBs Services Contact List – creating and maintaining the CRM database and approving amendments as and when updates are made

Managing and maintaining proactive and constructive relationships with internal customers, Resident Medical Officers and external suppliers

Vero Insurance New Zealand, Auckland, New Zealand Sep 2008-Nov 2009

Project Analyst

Vero Insurance is a general insurer offering personal, corporate and commercial insurance and risk management products. It is a Top 20 ASX listed company with $94 billion in assets. I was responsible for researching qualified dividend income information from various internal databases, financial statements and annual reports

Impacted team performance with the ability to analyze large data sets with MS-Excel and the use of pivot tables

Maintained superior levels of accuracy

Improved research process to avoid discrepancies

Hewlett Packard (EDS New Zealand), Auckland, New Zealand, Jul 2006–Aug 2008

Project Coordinator

Employed by EDS in New Zealand to work with the client Telecom. This included creation and management of the communications plan, articles in the client's internal web publication, emails to the company, management of the Programme web page on the clients Intranet and our own. I was also responsible for managing the change process for the project team

Responsible for maintenance of regular reports, programme finances and resource management and scheduling, process management and documentation, as well as sundry administrative tasks

Payroll confirmation

Call Center resource timesheet and project code management

Facilitating meetings to achieve specific objectives for production handover

Education

Massey University, Auckland, New Zealand

Bachelor of Business Studies (Human Resource Management and Marketing Communications

Certifications-

PMI Member – ID 4800112

ITIL®V3 Certified

Certified ScrumMaster® (CSM)

Scrum Alliance Member – ID 44299525

Completed certifications at IBM on the following Project Management courses:

oProject Management Orientation (PM54G)

oPM Principles (PM110)

oCommunications Planning (PM75G)

oChange Management for Projects (PM77G)

oClosing Projects (PM79)

oCreating and Tailoring PM Systems (PM76)

oProject Management Fundamentals (PM10G)

oContracting for Project Managers (PM12G)

Completed certifications at ADHB on the following courses:

oEMA+ - Time Management Course

oThe Effects – Communicating for Results

oThe Effects – Managing Difficult Situations

oEMA+ - Assertiveness Skills Training

oPEP – Personal Efficiency Program



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