MARY GRACE C. ARCIBAL

Dubai, UAE

Mobile No: +971*********

Email: adc8tv@r.postjobfree.com

adc8tv@r.postjobfree.com

,

PERSONAL INFORMATION

Gender: Female

Birthdates: June19, 1984

Birth Place Philippines

Status: Widowed

Religion: Catholic

Citizenship: Filipino

Language: English/Tgalog

Tertiary: BSE-Filipino

Visa Status: Employment Visa

EDUCATION

Bachelor of Secondary Educa

tion(Rizal Technological University,

2001-2003)

High school Diploma Mandaluyong

East l High School, MEHS 1997-

2000)

Elementary School (Pedro P. Cruz

School 1991-1997)

PERSONAL SKILL

Ability to deliver customer service

excellence

Readily adapts to change, works

independently and exceeds

expectations.

Able to meet deadlines while

maintaining a good quality of work

Optimistic with deep sense of

responsibility, integrity and

professionalism

Self-motivated, initiative, high level of

energy

Good communication, skills and

Written)

Active team Player

.

OBJECTIVE

Seeking a position to utilize my skills and abilities in the organization that offers security and professional growth while being resourceful, innovative and flexible

WORK EXPERIENCE

Group 4 Falck Services LLC (G4S) Dubai, UAE (Sept. 30, 2013- March 30, 2020) 7 years

Customer Service (Dubai International Airport)

. Assisting passengers and giving directions

. Checking boarding pass and flight details

. Respond to passenger inquiries and complaints

. Recording boarding time & actual onboard passengers

. Direct passengers through customs, immigration as required.

. Greeting passengers when departing and arriving and providing passengers assistance.

. Calling AMC if someone needs a medical assistance D4designs LLC (French uniform shop) Dubai, UAE

Sales Assistant/Cashier (June10, 2014- Dec.31, 2015) 1 year & 6 months

Handle cash and credit card transactions following company policies and procedures the purposes of ensuring excellent customer service

Process exchange/refund on receiving original receipt to ensure vigilance and that exchange/ refunds given to the right customer. Follow company SOPs to process cancelled cash memos, discounts, given to the customers, maintaining cash counter housekeeping standards to ensure 100% compliance.

Scan and count products remove hard tags, and inventory of bags and stationary to ensure transaction are process efficiently. Prepare and print shift end and end of the day reports covering. To deliver highest level of customer service and sell, up sell and increase average basket size by add on sale to ensure store objectives of customer service and sales targets are achieved. Welcome and greet customers with smile and acknowledge the presence of other customers while serving a customer to ensure every customer entering the store is professionally attended to. Give attention to the buying signals of customers and make him / her available to handle customer queries and complaints to ensure excellent customer service is delivered, and direct them to the cash counter for the purpose of closing the sale. HOBBIES

- Reading

- Computer surfing

- Exercise

- Community Service

STRENGTHS

Highly energetic,

Self driven, target

Oriented and willing to work

under pressure

Hard working and

Highly responsible

For the job which entrusted

Strictly follower of

Honesty and sincere philosophy

TRAININGS

.First aid training

.Launch pad service flair

Dubai airports training

ACHIEVEMENTS

Best Cashier of the Month

(Jollibee Foods Corp.

Philippines, 2005)

CHARACTER REFERENCE

Miss. Cecille Carandang

Operations Supervisor

Dubai Airport

+971*********/+971*********

Miss. Annalisa Labarda

Welfare Officer ( Aviation)

Dubai Airport

Mob: +971*********

Miss Diana Hamadallah

Managing Director

D4designs LLC

971*********

EYE CONTACT COMPANY (Abu Dhabi, UAE) Oct.28-

May2014

Receptionist

Provide office support services in order to ensure efficiency and effectiveness within the Office

Respond to public inquiries

Receive, direct and relay telephone messages and fax messages Pick up and deliver the mail

Open and date stamp all general correspondence

maintain the general filing system and file all correspondence Maintain an adequate inventory of office supplies

COMPLINK MARKETING, PHILIPPINES (April 2013-

Sept.2013)

Sales Cashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas.

Answer customers' questions, and provide information on procedures or policies.

SINANGAG EXPRESS FOOD CORPORATION,

Cashier/Server (July 28, 2010 – Jan.23, 2013) 3 years

. Maintain a fast speed of service especially during rush times.

. Take orders from the customers

. Assemble on trays or in bags depending on type of order

. Follow rules and regulations of the company.

SM SUPERMARKET, PHILIPPINES

SALES CLERK/PROMO ATTENDANT (May 3, 2008 –

September 1, 2009) 1 year

. Removes and records amount of cash in register at end of shift.

. May calculate sales discount to determine price.

. May keep record of sales, prepare inventory of stock,

. Monitoring stocks, price list, competitors activity

. Trained to become customers oriented

. Promotes various products and convincing people to buy

. Plans to meet sales targets and budgets order merchandise MEDGLOBAL PHARMACY, PHILIPPINES

PHARMACY ASSISTANT (Dec. 6, 2005 – April 21, 2006) Receives prescriptions from patients and verifies that required information is on the form.

Types prescription labels which include information such as patient name, clinician's name, name of medication, and dosage instructions; gives to pharmacist to review. Receives and places incoming supplies on shelves, tagging and pricing each item according to directions.

JOLLIBEE FOODS CORPORATION/Service crew/Cashier

(Feb.15, 2005- July 15, 2005) 5 Months

DUNKIN DONUTS FOOD INCORPORATED/Cashier

(October, 2001 - Feb, 2002) 5 Months

JOLLIBEE FOOD CORPORATION/ SERVICE

SCREW/CASHIER – (March, 2001 – Sept, 2001) 6 Months

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