MARY GRACE C. ARCIBAL
Mobile No: +971*********
Birthdates: June19, 1984
Birth Place Philippines
Visa Status: Employment Visa
Bachelor of Secondary Educa
tion(Rizal Technological University,
High school Diploma Mandaluyong
East l High School, MEHS 1997-
Elementary School (Pedro P. Cruz
Ability to deliver customer service
Readily adapts to change, works
independently and exceeds
Able to meet deadlines while
maintaining a good quality of work
Optimistic with deep sense of
responsibility, integrity and
Self-motivated, initiative, high level of
Good communication, skills and
Active team Player
Seeking a position to utilize my skills and abilities in the organization that offers security and professional growth while being resourceful, innovative and flexible
Group 4 Falck Services LLC (G4S) Dubai, UAE (Sept. 30, 2013- March 30, 2020) 7 years
Customer Service (Dubai International Airport)
. Assisting passengers and giving directions
. Checking boarding pass and flight details
. Respond to passenger inquiries and complaints
. Recording boarding time & actual onboard passengers
. Direct passengers through customs, immigration as required.
. Greeting passengers when departing and arriving and providing passengers assistance.
. Calling AMC if someone needs a medical assistance D4designs LLC (French uniform shop) Dubai, UAE
Sales Assistant/Cashier (June10, 2014- Dec.31, 2015) 1 year & 6 months
Handle cash and credit card transactions following company policies and procedures the purposes of ensuring excellent customer service
Process exchange/refund on receiving original receipt to ensure vigilance and that exchange/ refunds given to the right customer. Follow company SOPs to process cancelled cash memos, discounts, given to the customers, maintaining cash counter housekeeping standards to ensure 100% compliance.
Scan and count products remove hard tags, and inventory of bags and stationary to ensure transaction are process efficiently. Prepare and print shift end and end of the day reports covering. To deliver highest level of customer service and sell, up sell and increase average basket size by add on sale to ensure store objectives of customer service and sales targets are achieved. Welcome and greet customers with smile and acknowledge the presence of other customers while serving a customer to ensure every customer entering the store is professionally attended to. Give attention to the buying signals of customers and make him / her available to handle customer queries and complaints to ensure excellent customer service is delivered, and direct them to the cash counter for the purpose of closing the sale. HOBBIES
- Computer surfing
- Community Service
Self driven, target
Oriented and willing to work
Hard working and
For the job which entrusted
Strictly follower of
Honesty and sincere philosophy
.First aid training
.Launch pad service flair
Dubai airports training
Best Cashier of the Month
(Jollibee Foods Corp.
Miss. Cecille Carandang
Miss. Annalisa Labarda
Welfare Officer ( Aviation)
Miss Diana Hamadallah
EYE CONTACT COMPANY (Abu Dhabi, UAE) Oct.28-
Provide office support services in order to ensure efficiency and effectiveness within the Office
Respond to public inquiries
Receive, direct and relay telephone messages and fax messages Pick up and deliver the mail
Open and date stamp all general correspondence
maintain the general filing system and file all correspondence Maintain an adequate inventory of office supplies
COMPLINK MARKETING, PHILIPPINES (April 2013-
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas.
Answer customers' questions, and provide information on procedures or policies.
SINANGAG EXPRESS FOOD CORPORATION,
Cashier/Server (July 28, 2010 – Jan.23, 2013) 3 years
. Maintain a fast speed of service especially during rush times.
. Take orders from the customers
. Assemble on trays or in bags depending on type of order
. Follow rules and regulations of the company.
SM SUPERMARKET, PHILIPPINES
SALES CLERK/PROMO ATTENDANT (May 3, 2008 –
September 1, 2009) 1 year
. Removes and records amount of cash in register at end of shift.
. May calculate sales discount to determine price.
. May keep record of sales, prepare inventory of stock,
. Monitoring stocks, price list, competitors activity
. Trained to become customers oriented
. Promotes various products and convincing people to buy
. Plans to meet sales targets and budgets order merchandise MEDGLOBAL PHARMACY, PHILIPPINES
PHARMACY ASSISTANT (Dec. 6, 2005 – April 21, 2006) Receives prescriptions from patients and verifies that required information is on the form.
Types prescription labels which include information such as patient name, clinician's name, name of medication, and dosage instructions; gives to pharmacist to review. Receives and places incoming supplies on shelves, tagging and pricing each item according to directions.
JOLLIBEE FOODS CORPORATION/Service crew/Cashier
(Feb.15, 2005- July 15, 2005) 5 Months
DUNKIN DONUTS FOOD INCORPORATED/Cashier
(October, 2001 - Feb, 2002) 5 Months
JOLLIBEE FOOD CORPORATION/ SERVICE
SCREW/CASHIER – (March, 2001 – Sept, 2001) 6 Months