BRITTNEY ROJO

CRUISE DIRECTOR

I N F O

PHONE

951-***-****

EMAIL

adc8tg@r.postjobfree.com

L I N K S

LinkedIn

S K I L L S

Effective Team Leadership

Public Speaking

Event Management

Marketing and Sales

Project Management

Microsoft and Mac

Prowciency

Public Relations

CroAd and Crisis

Management

P R O F I L E

, positive and driven professional Aith a background in the Entertainmentx Travel and Tourism industry. E perienced in fast-paced and evolving Aorking environmentsx Aith strength in areas of leadershipx communicationx project and event management.F

E M P L O Y M E N T H I S T O R Y

Cruise Director, Carnival Cruise Line Miamix (L )Shipboard2

,ug —017 • Present

V Senior Ofwcer and member of Core Management Team onboard Carnival Cruise Line BesselsF

V,ct as the facex voice and source of information to all guests and creA regarding shipboard programming and safetyF

V Master of ceremoniesx host of main eventsx presentationsx production shoAs and game shoAs such as Lip Sync Hattle and Gasbro the qame shoA V Collaborate Aith revenue departments to market and promote each division to continually increase revenueF

V Leadx trainx develop and oversee Entertainment department Falongside Entertainment DirectorF

V Record television promos and commercials for shipboard TB channels V Create onboard entertainment programming and scheduling of production shoAsx musical actsx comedy shoAsx variety shoAsx games and activities in order to consistently improve the guest e perienceF V,ttend Juarterly management training courses and annual Cruise Director ConferenceF

Senior Bingo Host, Carnival Cruise Line Miamix (L )Shipboard2 Nun —016 •,ug —017

V Responsible for accountingx inventory management andFadministrative tasks related to the Hingo operationF

V Promote Hingo sessions and Hingo card sales via microphone announcementsx shipboard TB commercials and ship Aide neAslettersF V Gost high-energy and engaging Hingo sessions to retain and attract more players throughout each voyageF

V Lead Entertainment Staff in bingo salesx sessions and trainingF V,ssist Cruise Director in e ecution of planning and co-hosting main events Guest Services Supervisor, Ponte Vineyard Inn Temeculax C, Nan —014 • Nun —016

V Leadx trainx and coach quest Servicesx 3ight,uditors and Hell associates V Point of contact for high-prowle and BIP guests

V Room block coordinator for Aedding and company bookings V Uphold 4 Diamond standings through the implementation of high Juality service and standards

V Train associates in customer servicex hotel room salesx applicable computer programs and guest engagementF

V Gotel gift shop purchasing and merchandising coordinator Guest Services Associate, Ponte Vineyard Inn Temeculax C, Nul —01 • Nan —014

V qreet and check guests in and out of hotel

V,rrange and folloA up Aith guest in regards to special reJuests and needs V Schedule guest reservations and transportation to and from airport V Reserve hotel rooms Ahile upselling room packages and suitesF V Coordinate daily Aith housekeeping team to meet hotel occupancy demands V Complete night audit shifts as neededF

C O U R S E S

Emergency Response and Crisis Management,

Carnival Cruise Line

Environmental Safety Training, Carnival Cruise Line Safety and Security Awareness, Carnival Cruise Line ADA Compliance, Carnival Cruise Line

Zumba Instructor Certikcation, Zumba Instructor

Networh

E D U C A T I O N

Hospitality and Tourism Management, University of

Pxoeni

Murrietax C,

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