HARPREET KAUR VIRK

*-*** ******** ****** ********, MBR2K3L4

Contact No: 431-***-****

Email: adc8sv@r.postjobfree.com

PROFILE

Responsible, courteous and enthusiastic with strong experience in customer service.

Excellent interpersonal, communication and time management skills; able to work as part of a team and independently to meet deadlines and ensure customer satisfaction.

Holds a Bachelor of Computer Science, Diploma in Project Management – IT, Human Resources Management.

Knowledgeable in programming languages such as C, C++, PHP, HTML, Java. Skilled in Microsoft Office Suite including Word, Excel, PowerPoint, Access and Outlook.

RELATED EDUCATION/TRAINING

Human Resource Management Certificate January 2018 – January 2019

University of Manitoba Winnipeg, Manitoba

Project Management IT Certificate January 2017 – September 2017

Canadore College Mississauga, Ontario

Bachelor of Computer Application July 2013 – February 2016

KCW Sidhwan Khurd College Sidhwan Khurd, India

Microsoft Office Computer Basics July – September 2012

Computer Skills Jagraon Ludhiana, India

WORK EXPERIENCE

Senior Courier Care Specialist (Floor Pro) November 2018 – Present

Skip the Dishes Winnipeg, Manitoba

Strong phone contact handling skills and active listening.

Handle couriers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Engage courier’s conversation to understand and meet their current and future needs by proactively providing them with advice and appropriate services.

Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.

Managing large amounts of inbound and outbound calls in a timely manner

Following call center “scripts” when handling different topics

Identifying customers’ needs clarify information; research every issue and providing solutions.

Keep records of courier’s interactions, process customer accounts and file documents.

Ensure courier’s problems are handled appropriately, escalating issues when necessary

Maintains call center database by entering information

Proficiency in Microsoft Office applications (Word, Excel, and Power Point) demonstrated through Microsoft office computer basics certificate, creating essays and reports for assignments, presentations, and data recording.

Office Administrator October 2019 - May 2020

The Mortgage World Winnipeg, Manitoba

The role includes standard clerical duties managing telephones, emails and other communications, creating company documents, organizing schedules for staff and executives, and maintaining an efficient filing system for essential company records.

Submit timely reports and prepare presentations/proposals as assigned

Coordinating office activities and operations to secure efficiency and compliance to company policies

Supervising administrative staff and dividing responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Assist colleagues whenever necessary

Handle minor financial transactions for the office, such as collecting rental payments and deposits, issuing receipts and purchasing needed supplies.

Caregiver February 2018 – November 2018

Irene Baron Eden Centre Winnipeg, Manitoba

Arrange staff replacement schedules on behalf of colleagues unable to attend their shift, by calling other team members willing to cover the shift.

Record all administered medication on MAR sheets for proper documentation and to ensure individual is receiving prescribed medication as directed.

Communicates individual’s behaviours and observations to family members to ensure they are well informed and also to collaborate and brainstorm alternate care techniques.

Maintains clear lines of communication within the building with other staff members and management via walkie-talkie to announce any incidents and request support to ensure adequate care.

Team Member May 2017 – December 2017

Tim Horton’s Toronto, Ontario

Performed front desk duties in a fast food environment; collected cash, debit, credit payments, answered telephones regarding food deliveries and orders.

Maintained written daily production reports to document progress towards set targets.

Contribute to a positive working environment.

Actively participate in the performance management process.

Team Member February 2017 – April 2017

Popular Pizza Toronto, Ontario

Help customers with complaints and questions, give customers information about product and services, take orders, and process returns.

By helping customers understand the product and answering questions about their reservations.

Mentoring, Customer service, Delegation, Communication, Multitasking, compliance.

Office Administrator March 2016 – January 2017 Saransh International Ludhiana, Punjab

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

Contact this candidate