Senior Manager, Project
Resume:
Vimal Chourey
Senior Manager Project.
(Cognizant Technology Solutions)
Profile
Vimal Chourey has overall 24 years of qualitative experience, out of which 20 years in Billing Operations,O2C, Revenue & Service Assurance, Credit Risk & fraud control, Service Management, Disputes settlement, Business Process Transition, Automation/Re-engineering, Project Management, Data Quality, Data Governance, Business analysis, Solution Delivery, Business Consulting for Telecom.
Vimal Chourey has been associated with major Telecom players like Bharti Airtel, Reliance Info com, RCOM, Tata Communications & Tata Tele etc.
Education
M.B.A- NIM, Mumbai
M Com- Barkatullah University, Bhopal
Certification
ITIL-Foundation
Lean Six Sigma
- Green Belt
- Black & Master Black Belt (Pursuing)-
Prince2 Agile Project Management-Practitioner
Organizational Experience
Current Project:-
Project Manager-: Saudi Telecom Company, Riyadh (Feb 19 to till now) :- I am associated with the leading Telecom Company of Kingdome of Saudi Arabia, Saudi Telecom, managing projects/CRs for Consumer business Unit.
Evaluate Project requirements, identifies scope & system involvement.
Involvement with multiple streams stakeholders during in Design, Development and Testing
Co-ordination with external systems during all SDLC phases and resolving all blockers/dependencies to ensure on time delivery.
Facilitating E2E testing with multiple streams and BAT with business users.
Project Governance, Monitoring and ensuring on time task closure.
Release Management and Sign-Offs
Publish status reports, dashboards to senior management
Project:-3.
Lead -Process Transition for Billing Process: Tele2 Project (Jan’18 to Sept’18) Was part of AMOS (Application Management & Operational Support) with an objective to drive a Billing process transition across all 9 geographies of Tele2.
Played a lead role for the transition enablement of Tele2-Post Billing Support.
Managed entire Knowledge Acquisition activities includes KA, Shadow, Reverse Shadow & Go live.
Successfully building-up a setup in Pune to manage entire AMOS functions for Tele2.
Project:-2.
Business Analyst:- Business Value Management Program- COX, USA (Oct-Dec17):- Was part of Internal Project of existing accounts, COX,USA a leading ISP/TV/Phone & Security Solutions. My role was to work upon the pain area (High volume calls in Call Centre) & perform root cause analysis, their implication on CSAT & measures.
Project-1
Process Consultant/BA/Delivery Manager for Business Intelligence-Reliance Jio (Mar16 to Jun17): Was part of Biggest Telecom Setup” Reliance Jio” Managing the Bill & Pay track, had successfully done the framework of Enterprise wide BI Analytics Platform and implemented BI Analytics capabilities with 100% Data Quality standards across all functions of Service Operations like Account Receivable, Billing, Revenue Assurance, Credit Risk, Dunning, IUC, Regulatory Compliance & various other aspects of F&A part of Mission critical projects for Business Launch, managing project by playing different roles such as Business & Data Analyst, Functional Solution Architect, and Delivery Manager in Business Intelligence & Data Management Project.
Managing a Bill & Pay track, responsible in applying Telecom Business Knowledge to work with various Business functions AR, AP, Bad Debts, Billing, Usage, Products, Revenue, IT, RA, Sales, Acquisitions, Customer Service & Finance for Mobility & Wireline Business.
Review the Business Requirements Specifications and use cases. Design end to end solutions for projects, potentially integrating multiple systems ensuring that designs adhere to agreed design standards and methods Business Analysis to identify Rationalized set of Reports and the reporting attributes.
Part of “JIO Prime program” to enable the multiple recharge plans & schemes in all down the line applications & ensure that all are in sync.
Spearheaded the entire Recharge journey & their E to E reconciliation for Bill & Pay function.
Architect and Design functional IT solutions to meet client requirements and ensure these are successfully implemented through-out the Project life-cycle.
Highlights: - Management appreciated my efforts & awarded with Cognizant Business Consulting Achievers Award.
Areas of Competency
Project Management
Business Consulting
Business & Data Analyst
Business Intelligence
Solution Designer.
O2C (Service Operations)
Telecom Business Processes
System Transformations.
Automation & Re-engineering.
Assessments & implementations of New Schemes, Product, Plan Roll out & their UAT
Error handling & Bug Fixing
Service Assurance
Credit & Risk Management
Account Dispute Settlements.
Order Management
Revenue Management.
Quality Assurance & Audit
Domain Competency
Telecom Service Operations
Finance & Accounts
Project Management
Manager-Service Operations(O2C): -Tata Com/TTL (Jul’9 to Feb’16) Was Leading Billing Operations (O2C) & Business Transformation Team for SME Business. Key activities are: -
Managing E to E Billing process & Solutions for entire products of SME Business.
Responsible to maintain the Data Quality of entire Landscape Applications set-up a mechanism for better Data Governance & transformations of various Billing & SO processes.
Harmonizing with cross functional teams to proactively understand their requirements & work-out for solutions, Process Automation & re-engineering.
Managing Billing TAT & Accuracy.
Billing Package Configuration & UAT/Testing of new products/Plans launched in Billing System.
Define Proactive Service assurance processes for Operational efficiency and Customer Experience management.
Account reconciliation, billing dispute settlement of Indian & Foreign Accounts.
Managing Cash Applications & Revenue Management.
Highlights: - Played a key link for completing: -
oAssessed & implemented TCL SME Broadband Billing transformation in to TTL environment
oImplemented Wi-Fi product roll-out in TTL environment
oQuick plus project on Wi-Fi pre-bill validation process.
oMerger activities for over 15 lakhs financial transactions of TCISL to TCL
oAutomation of e-bill delivery process.
oSuccessfully settlement of old Wi-Fi accounts.
Lead - Enterprise Revenue Assurance, RCOM, Mumbai (Jan07 to Jun09): Was leading Revenue Risk & Credit monitoring for Enterprise Base. Responsibilities included
Define Proactive Service assurance processes for Operational efficiency and Customer Experience management
Configured the Base credit limit for enterprise base & new plans
Assisting in framing of credit control policy for Enterprise Business.
Implemented AFCS (Fraud Application) for Usage & De Dupe for Enterprise Segment.
Time to time modification in e-CMD (Dunning module) as per Credit Policy
Monitoring of new activations, ILD Usages (AFCS) associated with the INMARSAT, Suspect countries calls for entire Base.
Circuit ID reconciliation/settlement of billing dispute of major accounts
Highlights: - Played instrumental role in: -
oADC V/S E CMD (Dunning Tool) V/s Clarity (Prov. Application) to ensure
Customer’s Service status and account status are in sync across the systems
oAutomated the risk monitoring activities for enterprise business
oEffectively configured the base credit limit for enterprise business
oSuccessfully implemented de-dupe & fraud application (AFCS) for enterprise business
Assistant Manager Billing at Bharti Hexa-com, Jaipur (Sep05 to Jan07): Was leading Billing, Printing Dispatch & complaint monitoring for Airtel, Rajasthan Circle
Key Activities are: -
Proficient for timely & accurate processing of bills and detection of billing discrepancies in order to ensure zero level of system errors.
Effectively performing pre & post billing audit, whether tariff, components, billing period, due dates are capture correctly
Taking care of 100% printing of all Billable account under the bill cycle
Harmonizing with the courier agency for delivery of bills in the defined TAT
Highlights: -
oInitiated Bill-Printing activities for Airtel Rajasthan circle.
oMerit of achieving the 3.5 Sigma on various parameters, reducing the billing cost & BNR complains from 6.5% to 0.6%. & also rewarded for “Well Controlled Process” in Audit done by TRC
Team Lead, Reliance Infocom, Mumbai (Aug03 to Sept 05) :-
Credit & Risk Control: -
Assisting in framing Credit Policies for entire customer Base.
Over all responsible for implementing the quality checks as per the credit policies.
Responsible for configuring Base Credit Limit for new Plans.
Personal Details
Date of Birth: 13-03-1970
Email:-adc8s8@r.postjobfree.com
Address: - A-601, Avon, Tharwani
Riviera, Plot No 37, Sector 35-I
Kharghar, Navi Mumbai
410210
Contact # +91-922*******
Passport: - M5784569
Billing & Revenue Assurance: -
Looking for discrepancies / errors in the Billing supplements, Tariff schemes / offers and raising the issue for necessary correction
CAF v/s ADC Billing validation for Fresh Activations-Rental, Rating, Vas etc
Performa GL validation –Ensuring SD, Instrument charges, Payment options recorded correctly in System
Managing Shift & Clarifying the billing/system related queries of intra as well as inter departments
Coordination with BSS Ops/IT/Billing TS/ CMS for Pre & post bill checking, testing and going live
Executive Finance-Bharti Cellular Ltd, Indore (May02 to Jul03) :-
Assisting to control the exposure of Subscriber
Barring & Suspension of unpaid cases & managing data
Handling Customer queries & complains related with Billing, Barring & Suspensions
Calculating Waivers, Re-rating of Bills and Passing the adjustment in System for problem cases
Maintaining of MIS related to Barring Suspension & Adjustment Data.
Overall recommendations included suggestions on the Financial cost savings derived by using the Data Assets optimally
Office F&A, Bharti Telenet Ltd, BHOPAL(Jun99 to Apr02: was Part of the Regional Operation team & responsible for below activities:-
Responsible for Customer Accounting for Bhopal Region.
Monitoring collection and accounting activities of out location
Responsible for “Daily collection report” from various locations.
Verification of bills of Collection agencies.
Monitoring all bank activities including presentation/ clearing/bouncing of cheques and transfer of funds to Central Collection account.
Monitoring all bank activities including presentation/ clearing/bouncing of cheques and transfer of funds to Central Collection account.
Handling accounting activities including vouchers preparation, and its updating in oracle financial(SAP)
Reconciliation of all banks accounts
Account Officer at Presvels Vessels Ltd, Bhopal (Jan’98 to May’99): Was leading the entire Accounting, Excise activities.
Key Activities are: -
Managing Account Books, Excise, PF/ESI Challans, Cash Bank Operations
Bank, Debtors/Creditors & Reconciliation
Publishing MIS- Monthly Sales Report, Oil Companies, TDS Statement.
Managing Statutory Audit.
Highlights: -
oSuccessfully automated the Accounting from manual books in to Tally.
oSuccessfully handled the statutory Audit.
Account Executive, Ujala Electricals Ltd, Bhopal (Aug’95 to Dec’97) :-
Maintaining Journal, Ledger, Sales & Purchase Register.
Inter Company & bank reconciliation.
Tender Enquiry, Material Dispatch & Payment Collection from Gujarat Electricity Board through SIDBI under Direct Discounting Scheme.
Handled Internal & Statutory Audit.
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