Seeking to put excellent leadership, management and customer service experience
to use in a professional setting.
January 2018 to
Reflections Hotel LLC
July 2016 to Dec. 2017
Al Khoory Atrium
Hotel Al Barsha., 4*
March 2014 to October
Samaya Hotel Deira.
Hotel, 5* Dubai. U.A.E
November 2011 to
Al Habtoor -
Hotel, 4* Dubai. U.A.E
Developed and implemented new company guidelines to store communications / LPO’s that save unnecessary printing at the same time providing easy access to the Front Office.
Greatly improved relations with sales team by being proactive in credit and collections management resulting in zero guest complaints due to credit holds
Developed weekly schedule for reservation agents
Served as the primary, on-site company representative to address guests' concerns and resolve issues with the service experience, bookings and customer satisfaction.
Analyzed Star Report, Market Vision, historical data and citywide events to maximize occupancy, ADR and RevPar.
Lead, mentored and developed a team of Reservation agents and supervisors
Represented the company at consumer trade shows and travel trade events.
In Charge of Revenue for the hotel, marketing Plans and End of Month Reporting
Managed and distributed rates, promotions and inventory flawlessly across all channels via Channel Manager (Rate Tiger) and OTA Extranets
Successfully managed cross-functional team through several system modifications and increased workload without additional staff by continuously re-evaluating processes while keeping the spirit alive and the staff smiling
Identify Top Producing Accounts ensure proper recognition.
Ensure special handling of repeats guest and VIP guest.
Implemented strategies for sales and revenue, which helped in revenue growth
Audited reservations to ensure complete and accurate information
Follows up on tentative bookings and update reservation status
Reviews no-show and cancelled reservations and processes charges according to contract
Flawlessly implemented a successful reservation system in addition to performing daily management responsibilities.
Gnei Farah Latiff
Asst. Reservation & Revenue Manager
055 – 1874430 / firstname.lastname@example.org
Career Summary: 9 Years total experience in U.A.E
March 2015 to July 2016
Gulliver’s Travel Agent
Global Travel Services
Act as the first point of contact in the department and provide excellent customer service to all visitors and guests. Responsible for screening telephone calls, enquiries and requests and redirecting calls as appropriate and take adequate messages when required.
Provide support and assistance to the department in any administrative and coordination tasks as and when required.
Arranging for meetings and blocking meeting rooms accordingly
Monitoring office / pantry supplies in a weekly basis and maintaining the supplies amount accordingly by ordering stocks from the supplier as well as checking the stocks upon receiving and preparing LPO for the same.
Booking Airline ticket and preparing LPO accordingly.
Opera PMS http://www.micros.com/Solutions/ProductsNZ/OPERAEnterpriseSolution
Proficiency in Microsoft Office applications and excel spreadsheets.
IDS (Fortune Next V6.5)
Successfully Completed the G.C.E. (O/L) Examination 2006 at Muslim Ladies College, Colombo -04
Successfully Completed the G.C.E. (A/L) Examination in Arts Stream 2009.
Fluent in English, Sinhala, Malay / Basic knowledge in Hindi & Tamil / Arabic (Basic - Read)
Employee of the Month of April in Al Khoory Atrium Hotel 2017
Star of the year for the front office Department at Al Habtoor - Metropolitan Deira Hotel for the Year of 2013.
Being promoted from Telephone Operator to Reservation Agent to Reservation Supervisor at Metropolitan Deira Hotel.
Followed and successfully completed "ICDL Course" (International Computer Driving License) at Gateway International Institute with "HONOURS"
Runners up for HOD of the year 2018 at Reflections Hotel. I hereby certify the above details furnished by me are true and accurate to the best of my knowledge and belief. If given an opportunity to work in your company, I assure you that I would work to the entire satisfaction of my superiors.
Achievements & Certifications: