Michelle Watson
Cell phone# 206-***-**** or Email: adc8pd@r.postjobfree.com
Professional Summary:
• Clinical Patient Navigator/Certification Harold P. Freeman Patient Navigator Institute in New York City, NY. 4 years
• Patient Financial Coordinator-11 years
• Financial Clearance Trainer-3 years
• International Self Pay Finance Coordinator-4 years
• Access Supervisor 4 years
• Prevention and Wellness advocate
Professional Experience:
Clinical Patient Navigator-General Oncology
10/2014 to present:
Seattle Cancer Care Alliance Seattle, WA
Patient Navigators assist patients/families with the following:
• navigating SCCA/UWMC/HMC health care systems.
• Financial resources- SCCA Financial Assistance/Charitable resources/Drug Manufacturer Financial Assistance/Co-pay Assistance.
• Temporary Medical lodging options/Local Transportation/Air travel resources
• Assist patients with barrier to treatment/care.
• Screen patients for Medicaid (WAMI Region)
• Assist patient with understanding Social Security Disability Process.
• Care Coordination with internal and external affiliates
• PN advocates for patient and families.
• PN communicate cultural norms to care teams
• PN assist patient/family with practical needs
• Outreach Wellness and Prevention Community Events Access Supervisor
8/2010 to 10/2014
Seattle Cancer Care Alliance - Seattle, WA
Supervised three areas of the Revenue Cycle Department. 13 PFS Coordinators, 4 Patient Access Specialist and two Financial Counselors.
• Supervise 13 PFS Coordinators responsible for confirming benefits, eligibility and requesting authorizations from Insurance Companies for General oncology and Bone Marrow/Stem Cell Transplant services.
• Served as liaison between management, clinical staff and the community.
• Provide written documents and benefit information to patients as needed.
• Monitor DSHS, Cobra and month to month eligibility on a monthly basis.
• Meet with patients upon arrival and throughout treatment to clarify benefits and answer questions.
• Prioritize daily duties during team huddles.
• Department resource for nursing, physicians, team schedulers and PA's regarding Transplant and General Oncology clearance process.
• Responsible for identifying potential financial risk issues and notifying Access Manager.
• Reviewed and resolved patient complaints
• Knowledge of treatment protocols and financial clearance requirements for transplant and General oncology.
• Obtain insurance prior authorization approval for clinic administered medications and chemo drugs as needed.
• Initiate Advanced Beneficiary Notice process with patients as appropriate.
• Refer patients to Patient Assistance Program as appropriate.
• Train staff on new Financial Clearance Policy and Procedures for Transplant, General Oncology and Research.
• .Evaluated patient care procedural changes for effectiveness.
• Trained Financial Clearance Team on policy and procedures.
• Organize and delegate work for daily general oncology services.
• Audit transplant financial files each week to make sure all patients are clear for arrival.
• Experienced in all aspects of medical/Oncology/Bone Marrow/Stem Cell Transplant financial clearance.
• Screen all new patients on Med Advantage plans to verify if accepted at SCCA.
• Diversity Council Member since 2010
Patient Finance Rep II
November 2002 to September 2004
Puget Sound Blood Center Business Office - Seattle, WA.
• Process Claims for DSHS, Tricare, Molina and Medicare.
• Monitor accounts for insurance payments.
• Track down missing account information.
• Post insurance and patient payments. Process monthly statements Worked insurance denials or more information requests
• Answer phones.
Patient Finance Representative II
August 2001 to October 2002
Seattle Cancer Care Alliance Patient Financial Services - Seattle, WA.
• Report benefits, eligibility and approval issues to other institutions.
• Provide written documents to patients as needed-Monitor DSHS eligibility on a monthly basis.
• Meet with patients upon arrival and throughout treatment to clarify benefits and answer questions.
• Prioritize daily duties with patient meetings.
• Resource to nursing, physicians, team schedulers and PA's regarding clearance process.
• Responsible for identifying potential risk issues and notifying supervisor and or manager appropriately.
• Receive patient complaints, assess needs and refer if unable to resolve.
• Maintain clear understanding of new treatment protocols and financial clearance requirements for transplant and medical oncology.
• Obtain insurance prior authorization approval for clinic administered medications as needed.
• Initiate Advanced Beneficiary Notice process with patients as appropriate.
• Refer patients to Patient Assistance Program as appropriate. Member Services Rep II
May 1998 to October 2001
Pacific Medical Center - Seattle, WA.
• Answer 70-90 calls per day for USFHP and other managed care programs.
• Assist members and providers with benefits, eligibility, referrals and claim status.
• Handled claim payment reviews to verify is providers were paid according to Contract.
• Processed prescription reimbursements for USFHP members.
• Handled all patient and provider complaints.
Education and Training:
• 9/2018 Harold P. Freeman Patient Navigator Institute-Certified Patient Navigator
• 4/2014 Lean Leader Training-certification
• 4/2011 Diversity/Inclusion Training
• 9/2010 Epic Super User Training-certified trainer
• 9/2009 Completed Medicare Billing Boot Camp
• 4/1982 United States Airforce Training-Administrative Assistant/honor graduate
• 6/1980 Pershing High School Detroit, MI-Graduated Skill Highlights
• Patient/family Oriented
• Self- Motivated
• Sound decision making
• Claims analysis and review specialist
• Problem Solving
• Patience and self-disciplined
• Conflict Resolution
• Personal and professional integrity
• Staff Training and development
• Epic Super User/IDX experience (4 years)
• Experienced with interacting with insurance customer service and case managers.
• Strong knowledge of medical terms for routine patient care and Oncology.
• Skilled Trainer
• Great Multi-Tasking Skill
• Warm, compassionate and empathetic assistance to all staff, patients and families.