Customer Service Rep/Call Center, Office Staff, Assistant Manager
Resume:
ANDREA BENOIT
Hattiesburg, MS
***********@*****.***
Outgoing and friendly office staff delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, and data-entry. Hard working, multi- tasking Office Assistant with outstanding telephone, scheduling, and office equipment skills. Authorized to work in the US for any employer
Customer Service Representative
Maximus Call Center - Hattiesburg, MS
January 2019 to September 2019
• Ensured accurate responses to questions and inquires by using correct scripting.
• Delivered support to a number of customers everyday.
• Logged call information and solutions provided in database.
• Gave excellent customer service.
Customer Service Representative
General Dynamics Information Technology - Hattiesburg, MS October 2018 to January 2019
• Logged call information and solutions provided into database.
• Delivered support to a number of customers everyday.
• Ensured accurate responses to questions and inquires by using correct scripting.
• Maintained productivity and quality standards at all times. Office Staff
The Law Offices of Susan K. Steadman - Hattiesburg, MS February 2010 to September 2012
• Answered and quickly redirected multiple phone lines.
• Typed Garnishments.
• Received and Distributed Mail.
• Received Payments.
• Received and routed business correspondence to correct department or staff member.
• Provided clerical support to company employees, including copying and faxing. Assistant Manager
Gordon Creek Deli - Hattiesburg, MS
February 2005 to November 2007
• Interacted with customers as they entered the store to receive service.
• Immediately addressed problems with customers or employees to promote a successful resolution. WORK EXPERIENCE
• Handled large amounts of money.
• Trained new employees.
High school or equivalent in Basic
Petal High School - Petal, MS
May 2004
Call Center
Customer Service
CSR
Strong Communication Skills
Multi-line Phone Systems
40 WPM typing skills
Scripting
EDUCATION
SKILLS
•Typing
•Answering Multi-phone lines
•Customer Service
•Office Equipment
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