ANDREA BENOIT

Hattiesburg, MS

adc8nk@r.postjobfree.com

601-***-****

Outgoing and friendly office staff delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, and data-entry. Hard working, multi- tasking Office Assistant with outstanding telephone, scheduling, and office equipment skills. Authorized to work in the US for any employer

Customer Service Representative

Maximus Call Center - Hattiesburg, MS

January 2019 to September 2019

• Ensured accurate responses to questions and inquires by using correct scripting.

• Delivered support to a number of customers everyday.

• Logged call information and solutions provided in database.

• Gave excellent customer service.

Customer Service Representative

General Dynamics Information Technology - Hattiesburg, MS October 2018 to January 2019

• Logged call information and solutions provided into database.

• Delivered support to a number of customers everyday.

• Ensured accurate responses to questions and inquires by using correct scripting.

• Maintained productivity and quality standards at all times. Office Staff

The Law Offices of Susan K. Steadman - Hattiesburg, MS February 2010 to September 2012

• Answered and quickly redirected multiple phone lines.

• Typed Garnishments.

• Received and Distributed Mail.

• Received Payments.

• Received and routed business correspondence to correct department or staff member.

• Provided clerical support to company employees, including copying and faxing. Assistant Manager

Gordon Creek Deli - Hattiesburg, MS

February 2005 to November 2007

• Interacted with customers as they entered the store to receive service.

• Immediately addressed problems with customers or employees to promote a successful resolution. WORK EXPERIENCE

• Handled large amounts of money.

• Trained new employees.

High school or equivalent in Basic

Petal High School - Petal, MS

May 2004

Call Center

Customer Service

CSR

Strong Communication Skills

Multi-line Phone Systems

40 WPM typing skills

Scripting

EDUCATION

SKILLS

•Typing

•Answering Multi-phone lines

•Customer Service

•Office Equipment

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