Mobile : +974-********
Email : firstname.lastname@example.org
Date of Birth : 2 August 1994
Gender : Female
Nationality : Moldova
Languages : English, Russian and Romanian
To use my personal attributes as a quick learner with the ability to assimilate job functions, an energetic and self-motivated team player, an excellent communicator with interpersonal and analytical leadership skills, to ensure the growth and expansion of an organization and to develop my career.
ACHIEVEMENTS & RECOGNITIONS
Achieved monthly target of the department for guests’ preferences (January 2020)
Nominated for 5* Employee for the last quarter of 2019.
Recognized for the contribution in the highest trip advisor reviews in the year 2019
Completed the 3 Steps of Service training at the Ritz Carlton Hotel.
Received favorable performance reviews at Ritz Carlton Sharq Village and Spa since hiring.
Certificate of Primary Education - Gimnaziul Internat or. Straseni
Certificate of High School Education Andrei Vartic High School
Bachelors in Social Assistance and Phycology Free International University of
Ritz Carlton Sharq Village and Spa
February 18th 2019 – 2020/May
Server/Cashier El cedro Lounge
Take customer orders at the counter
Receive payments and present change to customers
Pack food items, make coffee, and fill beverage cups
Function as the host/hostess of the restaurant
Make reservations for customers
Receive food checks from waiters or customers
Appeal to impatient or irritated customers, especially during rush hours
Manage the register, including all credit card and cash operations
Ensure a balance of the register at the end of the shift or working period
Coordinate service timing with guest, kitchen, stewarding: including additional meals requirements, allergies, dietary needs and special requests.
February, 20th /2018 - 2018/January
Identifying deviations from predetermined payment plans.
Contacting customers with balances and negotiate payment terms and schedules.
Proposing realistic, carefully-constructed payment plans.
Negotiating payoff deadlines or payment plans.
Reporting the stage of collection /recovery of debts.
Planning course of action to recover outstanding payments.
Locating and contacting debtors to inquire of their payment status.
March, 24th /2017 - 2017/Dec
Answering calls, taking messages and handle correspondence.
Managing the daily/weekly/monthly agenda and arrange new meetings and appointments.
Welcome visitors and clients.
Print and copy documents as needed.
Preparing confidential and sensitive documents.
Typing diverse texts on computer.
August, 01st /2016- 2017/March
Handling phone calls from people calling to schedule a game.
Schedule/confirm reservations and maintain event calendars.
Taking and distributing messages.
Pleasantly deal with customers to ensure satisfaction.
Taking payments and issuing receipts.
Maintaining a clean workspace.