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Executive Assistant Customer Service

Location:
Huntsville, AL
Posted:
May 15, 2020

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Resume:

YASMINA ELLIS

Madison, Alabama *****

980-***-**** adc8k0@r.postjobfree.com

PROFILE

Banking professional with 15+ years of diverse, international experience managing and conducting daily business operations to support directors/executives. Leverage analytical, organizational, and problem solving expertise to provide analysis of banking laws/regulatory rules and guided managers on regulatory and compliance matters. Supervised KYC-AML-related activities. Fluent in English, Spanish, and Catalan, and conversational in Italian, able to translate, interpret, and communicate easily between languages. Fully authorized to work in the U.S.

Core capabilities include:

Teaching Event Planning/Execution Project Management Travel Arrangements Executive Assistance Expense Reporting Call Center/Customer Service Representative Market/Competitive Analysis Records Management Confidential Information Training/Coaching BSA/AML/OFAC compliance/USA Patriot Act Policy/Procedure Development Documentation CAMS Research and Reporting Microsoft Office Organizational Skills AML Due Diligence Languages

PROFESSIONAL EXPERIENCE

Progress Bank, Huntsville, AL Feb 2020-Present

Client Service Specialist

Managed all operational aspects, handling cash, assist all customers with teller transactions, opening accounts, account maintenance, customer service, cross-selling and sales. Advised clients on financial products, loans, mortgages, transfers.

Provided Financial solutions and contributed to branch profitability.

Developed financial objectives and strengthened customer relationships.

Communicated effective practices, competitive intelligence, business opportunities, and needs with other branches and headquarters.

Addressed customer and employee satisfaction issues, resolving problems in a timely manner.

MDT Group, New York, NY Jan 2017 – April 2019

Groups Specialist / Project Leader

Report to VP of Operations and organize events from conception to completion, including group meetings, incentive groups, conventions, social events, and leisure groups.

Administrative support to VP of Operations, including scheduling, meeting planning, travel arrangements, etc.

Developed and executed strategies to secure new clients and maximize sales/profit.

Performed and documented research on customer file in accordance KYC requirements

Consulted with customers to gather event requirements/expectations to plan and developed programs, agendas, budgets, and services.

Supervised execution of event logistics and services, including accommodations, transportation, facilities, catering, signage, displays, special requirements, printing, audio equipment, and security.

Ensured compliance with insurance, legal, and health/safety regulations.

CaixaBank, S.A., Barcelona, Spain Nov 2001 – Jan 2015

Executive Assistant to the CFO and CEO (Sep 2013 – Jan 2015)

Coordinated executive communications, including answering phone calls, responding to emails, and interfacing with colleagues and clients.

Briefed executive to keep him well informed of upcoming commitments and responsibilities.

Scheduled internal and external meetings in person, via telephone and video conferences (global and domestic).

Prepared internal/external corporate documents for team members and industry partners.

Tracked and submitted expenses. Reviewed and approved expenses for direct reports.

Arranged corporate events, including golf tournaments, fundraisers, staff appreciation events, and team meetings.

Booked, confirmed, and managed travel arrangements and reservations.

Provided administrative support to other members of the executive team as needed.

Maintained confidential and sensitive information with strict adherence to confidentiality.

YASMINA ELLIS PAGE TWO 980-***-**** adc8k0@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CaixaBank, S.A., Continued

Corporate Attorney, Legal Department / Compliance / Regulatory (Mar 2011 – Sep 2013)

Managed and resolved delinquent accounts and accounts in default. Conducted impact analyses of new banking laws/regulatory rules and guided managers on regulatory and compliance matters.

Partnered with global financial institutions to discover and eliminate money laundering activity by exchanging ideas, processes, and technologies.

Advised leadership on anti-money laundering issues, including new technologies, practices, and regulations, resulting in prevention of multiple financial losses and sanctions.

Reviewed and revised legal contracts with suppliers and other third parties, assessing new business relationships with vendors and subcontractors.

Counseled Legal on client claims, global agreements, data protection, and trademarks.

Legal Specialist, Anti-Money Laundering (AML) Department, International Banking (Jan 2005 – Mar 2011)

Supervised all domestic and global AML-related activities.

Administrative support to the supervisor of the department, including scheduling, meeting planning, travel arrangements, etc.

Certified Anti-Money Laundering Specialist (CAMS)

Reviewed, verified and/or identified customer transactions to detect/prevent financial crimes, activities, policy violations and suspicious situations to mitigate and/or recover losses.

Utilized a variety of sources for information, including online systems and tools/models, across multiple transaction channels.

Coordinated and developed annual BSA/AML/OFAC compliance, testing, and project plans.

Designed, reviewed, enhanced, implemented, and monitored numerous AML and sanctions detection and compliance programs.

Supported global correspondent banking and affiliates.

Supervised the opening of international branches, including applied knowledge of international inter-banking contracts, and coordinating with international regulators to obtain approvals based on each country’s banking requirements, processes, and laws. (Romania, Poland, Morocco, Italy, and Portugal)

Advised on banking regulations/requirements, including regulatory, transactional, and documentation issues, to multiple business lines.

Wrote and edited BSA/AML/OFAC compliance manuals. Reviewed other bank policy/procedure manuals.

Created and led both internal and external training sessions and presentations on BSA/AML/OFAC policies and procedures.

Sales and Service Advisor, Commercial Branches (Nov 2001 – Dec 2004)

Managed all operational aspects, handling cash, assist all customers with teller transactions, opening accounts, account maintenance, customer service, cross-selling and sales. Advised clients on financial products, loans, mortgages, transfers, and taxes.

Communicated effective practices, competitive intelligence, business opportunities, and needs with other branches and headquarters.

Addressed customer and employee satisfaction issues, resolving problems in a timely manner.

Adhered to strict ethical standards, maintaining compliance with all regulations/applicable laws.

Deutsche Bank, Barcelona, Spain Apr 1999- Oct 2001

Account Manager, DB-Internet Securities Department

Presented investment products and provided brokerage/financial advice to individual and corporate investors for mostly Spanish, English and Italian clients. Also worked in the call center.

Benjamin Franklin International School, Barcelona, Spain Sep 1994 – Jun 1999

Substitute Teacher

Substituted for teachers at all grade levels including High School and Elementary. Taught on a variety of subjects, with most classes focused on language studies, including English and Spanish. Leveraged extensive international professional and learning experiences to bring a unique, multi-cultural perspective to the classroom environment in all subjects.

YASMINA ELLIS PAGE THREE 980-***-**** adc8k0@r.postjobfree.com

EDUCATION / CERTIFICATION

parsons School of design, New York, NY

Marketing for the Fashion Industry

Abat Oliba CEU University, Barcelona, Spain

Master’s Degree in Business Administration

Abat Oliba CEU University, Barcelona, Spain

Bachelor’s Degree in Law

University of Ferrara, Ferrara, Italy

Erasmus Scholarship, Study Abroad Program

Certified Anti-Money Laundering Specialist, Association of Certified Anti-Money Laundering Specialists (CAMS)



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