CHINONSO EJIAKA SAMUEL
Address: No ** Omotola street Ojodu Berger, Lagos State.
Sex – Male, Marital Status – Single
State of Origin – Anambra State
I aspire to build a career in a dynamic organization deeply interested in teamwork, accelerated growth and timely project delivery, where a conducive atmosphere is provided for employee’s maximum productivity through hard work and integrity towards attainment of corporate goals.
SUMMARY OF SKILLS
Proficient knowledge and effective use of CRM.
Field Sales Excellence and Execution Skills
Retail Expansion, Selling and Merchandising
Great sales energy
Result oriented and good customer service relationship skills
Excellent negotiation ability and customer relationship management.
Proficient in Microsoft suite (Word, Excel, Power Point and Outlook) and Siebel CRM.
Good written and verbal communication skills
Huawei Sales Excellence Academy September 2016
Huawei Sales Development Programme October 2018
Ecobank Customer Relationship Management and effects use of CRM. May 2016
Ruff n Tumble
November 2016 to April 2017
Six Months concise and in- depth class & field coaching on the fundamentals and nitty-gritty of sales and distribution, customer service relation, relationship between sales and other departments in the company.
J Dada Pharmaceuticals, Aba Abia state
July 2007 – November 2009
Retailing pharmaceutical products to pharmacies within Aba and Port-Harcourt.
Aligning to a created business plan and executing the required standards as specified.
Disseminated information on new products and offers.
Adequately merchandise all POSMs in pharmacies as specified.
Managed and maintained solid relationship with customers to retain sales pipeline.
Channeled all customers’ complaints to management for timely resolution.
2009 – 2014 Anambra State University, Uli.
BSc in Biology
1999 – 2005: Federal Government College Okigwe, Imo State
Certificate Awarded: West African Examination Council Results.
2014 -2015: President, Sexual and Reproductive Health CDS group, BYSC Irepodun LGA, Osun State
2012: Secretary, National Association of Biological Science Students, Anambra State University.
Graduate Member of National Association of Biological Science Students
Reading and Researching
Listening to classical piece, watching movies and surfing the net
Traveling and Meeting people
All trainings acquired are as listed below;
o Customer Service Skills Training
o Call Centre Agent Development Programme
Billing and CRM tool training (November 2017)
Mobile Number Portability and NPC clearing house Access Training (March, 2017)
Right Now Live Chat Application Training (June, 2017)
Siebel CRM Training (June, 2017)
Meltwater Social Media Client (July, 2017)
Training on Banking and Contact Centre Processes (July, 2017)
Available on demand